Inquires

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Inquires ※We will call you or e-mail you within a few days and take care of you in English. ※We will call you or e-mail you within a few days and take care of you in English. ※3方通话将提供口译员支持 ※3자 동시 통화로 통역 대응이 가능해집니다 ※Hỗ trợ thông dịch viên sẽ có sẵn trên một cuộc gọi 3 chiều ※O suporte de interpretação é possível com uma chamada de três vias

* We will call you or e-mail you within a few days and take care of you in English. * We will call you or e-mail you within a few days and take care of you in English. * 3方通话将提供口译员支持 * 3자 동시 통화로 통역 대응이 가능해집니다 * Hỗ trợ thông dịch viên sẽ có sẵn trên một cuộc gọi 3 chiều * O suporte de interpretação é possível com uma chamada de três vias

* Even within a service area, there are cases when it is not available to use our services.
* Please enter your name and address in English.

Customer information

Required Name	Family name First name
Postal code	〒600-8876 to re-enter the postal code
Required Type of residence	Individual houseApartment building
Required Prefecture
Required City/town
Required Street address
Required Building name
Required Room No.
Required Phone number
Required Inquiries	About your contract About the bill Trouble shooting Cancellation Moving My Page / Personal ID About the visit date
Required	Change your Internet speed Change your TV plan Others
Required	Confirm billings About Payment method
Required Service(s) you are inquiry	J:COM TV (cable television) J:COM NET (internet) J:COM PHONE （Land-line） J:COM MOBILE WiMAX
Required Where are you moving to?	In Japan (Please enter your new address) Overseas
Required	Login Trouble Change password
Required	Reschedule Cancel
Required Preferred contact days and times	N/A first choice please select please select second choice please select please select third choice please select please select < class="fs12 mt10 fcRed"> ※We will contact you at one of the above dates and times. ※Also, you will not be able to choose the same dates.
Required email address	Re-enter Email address to confirm.
Required agreement	No.1 The inquiry must be made by the contract holder or by a spouse who has obtained the consent of the subscriber himself/herself. No.2 To apply for a contract, we only accept Credit card / Bank account payment.( Debit card / GI BILL PAY are basically unacceptable.) Please place a check mark after the person who will be the subscriber agrees to the application. Agreed

* The available promotion and other special benefits are those which are active at the time when an official application is received.

Regarding handling of personal information

Personal information provided in this form will be used for the following purposes.

- For visit by our staff in charge or for communication from J:COM using phone, e-mail, postal mail and communication using our own communication facility: the communication includes confirmation of service availability, procedures, service information, necessary communication regarding requested service (new or change request), campaign information from J:COM and third-party, and customer service.

- To carry out sales promotions and campaigns using personal information of subscriber, TV viewing status, and operation and usage record of Smart TV, Smart J:COM BOX and Internet. To conduct survey and analysis for maintenance, new service development and improvement of service level; and to aggregate info to analyze to create statistical material.

- To create recommendation for a customer based on records regarding TV viewing status, and operation and usage records of Smart TV Box, Smart J:COM Box, and Internet.

* Please confirm "the Important Matter Explanation" provided at the time of contract for other usage purposes.
* For those who have used any of our services in the past, their information is handled in the similar manner with customer's personal information.

We manage personal information provided by customers appropriately in accordance with the "privacy policy" the Company has stipulated.
The Company shall not provide personal information to a third party without consent and approval from the customers themselves.
However, in order to achieve the above usage purposes, we may outsource the personal information handling to our contractors (agent, information processing operator).
In such case, we will select appropriate vendors at our responsibility, and close personal information handling agreement before outsourcing.

In addition, in order to measure the effectiveness of advertisements on this site, we may obtain information on the advertisements clicked on before visiting this site (click date, ad placement site, etc.) from tools operated by our company or third parties, and check your information you have registered with us.

For those requesting Club Off by J:COM, we will provide customers' information (name, gender, date of birth, address, phone number, J:COM ID) to Relo Club (membership benefits and services provider)in order to provide subjected services.
In such case, we will obey stipulations regarding "efforts on protection of customer information"; we will be using our own network paying attention to safety.

You may refuse providing personal information from this web site.
In such case, please be aware that we will not be able accept request for service provisioning (confirmation of service availability, contacts, temporary application, or change requests).
Customers have a right to request for disclosure, correction and deletion of their own personal information. Please contact the following on how to make such request.

Please contact J:COM Customer Center: toll free number : 0129-999-000

Personal Information Protection Manager for J:COM Group Companies: GM for HR & Management/ GM for Financial Control Div./ GM for Administration Div./ GM for Administration Dept./ GM of individual system operators

For details on J:COM Group, please click here.

Back Agree and proceed to confirmation page