More Fun in Your Life More Fun in Your Life

What is J:COM?
J:COM is one of the largest cable television companies in Japan.
In addition to cable television, we also offer a wide range of other services, including internet service.

Internet with Wi-Fi and CATV
starting from ¥2,500
/month (¥2,750 incl. tax)

(* after promotional discount)

Features

At earliest in 4days *1
from application
to start of use

For residents of apartment buildings that already support J:COM, all you need to do is just the installation of the devices to use internet and cable television.

Convenient and
safe internet

Connections are easy, and security measures are included for safety and peace of mind.

Expansive TV content

Delivering what you want to watch! A wide range of video content from CS broadcasts to Netflix is available. Enjoy and save money if you subscribe to bundle with internet.

Applications and Inquiries
  • * Due to the large volume of inquiries, it may be several days before you receive a response. Thank you for your understanding.
  • *1: The time required for installation work varies depending on the building conditions and contracted services. Detailed information will be provided when concluding the contract.

Recommended Plans
and Prices

Apartment buildings

* Example fees for Kanto area

OTOKU NET
320M

Smart OTOKU
Select NET 320M

Smart OTOKU
Plan Flex 320

Internet (320M Course)
1G Course is available for an additional ¥500. *2

With Wi-Fi

With Wi-Fi

With Wi-Fi

CATV

36 channels or more

58 channels or more

Netflix
(basic plan) *1

Monthly
usage fee

6 months

¥ 1,727
¥1,899
incl. tax

¥4,280 (¥4,708 incl. tax)
starting from the 7th month

Promotional price *3

6 months

¥ 2,500
¥2,750
incl. tax

¥5,937 (¥6,530 incl. tax)
starting from the 7th month

Promotional price *3

6 months

¥4,680
¥5,148
incl. tax

¥8,780 (¥9,658 incl. tax)
starting from the 7th month

Promotional price *3

OTOKU
NET
320M

Smart
OTOKU
Select
NET 320M

Smart
OTOKU
Plan
Flex 320

Internet (320M Course)
1G Course is available for an additional ¥500. *2

With Wi-Fi

With Wi-Fi

With Wi-Fi

CATV

36 channels or more

58 channels or more

Netflix (basic plan) *1

Monthly usage fee

6 months

¥1,727
¥1,899
incl. tax

¥4,280
(¥4,708 incl. tax)
starting from
the 7th month

Promotional price *3

6 months

¥2,500
¥2,750
incl. tax

¥5,937
(¥6,530 incl. tax)
starting from
the 7th month

Promotional price *3

6 months

¥4,680
¥5,148
incl. tax

¥8,780
(¥9,658 incl. tax)
starting from
the 7th month

Promotional price *3

Click here for service details and service areas

Individual houses

* Example fees for Kanto area

OTOKU NET
320M

Smart OTOKU
Select NET 320M

Smart OTOKU
Plan Flex 320

Internet (320M Course)
1G Course is available for an additional ¥500. *2

With Wi-Fi

With Wi-Fi

With Wi-Fi

CATV

36 channels or more

58 channels or more

Netflix
(basic plan) *1

Monthly
usage fee

12 months

¥3,181
¥3,499
incl. tax

¥4,480 (¥4,928 incl. tax)
starting from the 13th month

Promotional price *3

12 months

¥4,420
¥4,862
incl. tax

¥7,080 (¥7,788 incl. tax)
starting from the 13th month

Promotional price *3

12 months

¥ 4,280
¥4,708
incl. tax

¥8,780 (¥9,658 incl. tax)
starting from the 13th month

Promotional price *3

OTOKU
NET
320

Smart
OTOKU
Select
NET 320M

Smart
OTOKU
Plan
Flex 320

Internet (320M Course)
1G Course is available for an additional ¥500. *2

With Wi-Fi

With Wi-Fi

With Wi-Fi

CATV

36 channels or more

58 channels or more

Netflix (basic plan) *1

Monthly usage fee

12 months

¥3,181
¥3,499
incl. tax

¥4,480
(¥4,928 incl. tax)
starting from
the 13th month

Promotional price *3

12 months

¥4,420
¥4,862
incl. tax

¥7,080
(¥7,788 incl. tax)
starting from
the 13th month

Promotional price *3

12 months

¥4,280
¥4,708
incl. tax

¥8,780
(¥9,658 incl. tax)
starting from
the 13th month

Promotional price *3

Click here for service details and service areas

  • * For other plans and prices, please contact J:COM. Available services vary depending on your region and type of housing.
  • * 1: Content available on Netflix varies depending on your region. When you apply via J:COM, you will only be able to watch the content that is available in Japan.
  • * 2: Service areas are limited. Please contact us for details.
  • * 3: This promotion is limited to web application.

Promotion terms and conditions

Installation fees and
contract administrative fees

Applications and Inquiries

Internet & TV

J:COM NET

Convenient and safe connections

The J:COM NET provider fee includes the security cost.
Save money on monthly usage fees by combining internet service with cable television or other services.

J:COM NET 1G Course

Download max. 1 Gbps /
Upload max. 100 Mbps

For customers who want speed.
Easily upload photos and videos.

320M Course

Download max. 320 Mbps /
Upload max. 10 Mbps

Easily view or download photos and videos.
Popular course.

Option

Option

J:COM Mesh Wi-Fi Monthly price ¥800 (¥880 incl. tax)

Automatically optimize your Wi-Fi communication.
Enjoy smooth, convenient Wi-Fi connections from anywhere in your house.

  • * When a customer subscribes to a long-term contract plan specified by J:COM. ¥1,100 (incl. tax) per month for a standard contract type.
  • * The monthly fee is free in the month of initial subscription, and is charged from the following month.
Click here for services and service areas

J:COM TV

Delivering mind-blowing content

Just connect the special tuner to your television to turn it into an Android TV™.
In addition to thematic channels, you can enjoy a wide range of internet videos on a large screen. You can also enjoy the same content on a smartphone, tablet, or other device.

4 plans to suit any viewing style

Netflix with 27/28 channels from
2 category-based choices.

Flex

  • * For “J:COM TV Flex,” only A or B can be selected.

Everything you want to watch

Standard Plus

98 channels or more

Full enjoyment of a wide range of programs

Standard

88 channels or more

6 CS channels selected by genre

Select

37 channels or more

Click here for service details and service areas

Application Process

STEP 1

Apply online or by phone

To inquire by email, please use the form below.

Applications and Inquiries

To inquire by phone, please call the number below.

* Because there are a limited number of staff who speak English, it may take a few days until you get contacted from us.

STEP 2

Application check and coordination of work date

After J:COM checks the application contents, we will contact the customer by telephone.
After the application is checked, it becomes an official application. J:COM will explain the required work, coordinate the schedule, and decide the date when our staff will visit the customer.

* Once the date for J:COM NET work is decided, the customer should complete the procedure for terminating their contract with their existing line and provider, if any.

STEP 3

Service installation and device installation and setup

J:COM staff will visit the customer’s residence and perform the service installation work.
During the service installation work, the staff will install the necessary devices and perform initial setup.

* The time required for installation work varies depending on the building conditions, contracted services, and work contents. Detailed information will be provided when concluding the contract.

* The customer must be present when the work is performed.

STEP 4

Service start

After the work is completed, you will be able to use the contracted services immediately.

* Once the work for uninstalling your currently subscribed internet service is finished, the changeover to J:COM internet is completed.

Payment method.

Credit card Credit card

* Debit card & GI BILL PAY are unacceptable.

Applications and Inquiries

J:COM service areas

J:COM is one of the largest cable television companies in Japan, providing services to around 5.54 million households across Japan.

Click here
for corporate information

★ Click an icon to view
a pamphlet
that describes
the services for that area.

Kyushu and Yamaguchi area Kyushu and Yamaguchi area
Kansai area Kansai area
East Japan East Japan

Requirements for the “Web-Only Starter Discount”

Overview

Subscribe to a new eligible plan from the Web to receive a discount on the monthly usage fee.
* This is available even when the user is not changing over from a different internet provider.

Campaign period

October 1, 2021 (Friday) -January 31, 2022 (Monday)

Eligible users

Customers who subscribe to a new eligible plan from the Web during the period and completed the installation work by February 28, 2022 (Monday).

Discount

A discount will be applied to monthly usage fees beginning from the month following the month when installation work is completed.
The discount applies only to one TV unit, one NET line, and one PHONE line.

Amount of discount for each plan

<Residents of apartment buildings>

"Smart OTOKU Plan 320"
"Smart OTOKU Plan Flex 320"
Receive a total of ¥27,060 (incl. tax) OFF!
The discount will reduce monthly usage fees by ¥4,510 (incl. tax) for 6 consecutive months starting from the month following the month when installation work is completed.

"Smart OTOKU Select NET 320M + PHONE"
"Smart OTOKU On Demand NET 320M + PHONE"
"Smart OTOKU Select NET 320M"
"Smart OTOKU On Demand NET 320M"
Receive a total of ¥22,680 (incl. tax) OFF!
The discount will reduce monthly usage fees by ¥3,780 (incl. tax) for 6 consecutive months starting from the month following the month when installation work is completed.

"Smart OTOKU NET 320M"
Receive a total of ¥16,848 (incl. tax) OFF!
The discount will reduce monthly usage fees by ¥2,808 (incl. tax) for 6 consecutive months starting from the month following the month when installation work is completed.

<Residents of individual houses>

"Smart OTOKU Plan (10G ☆ / 5G ☆ / 1G / 320)"
"Smart OTOKU Plan Flex (10G ☆ / 5G ☆ / 1G / 320)"
Receive a total of ¥59,400 (incl. tax) OFF!
The discount will reduce monthly usage fees by ¥4,950 (incl. tax) for 12 consecutive months starting from the month following the month when installation work is completed.

"Smart OTOKU Select NET (10G ☆ / 5G ☆ / 1G / 320) + PHONE
"Smart OTOKU On Demand NET (10G ☆ / 5G ☆ / 1G / 320M) + PHONE"
Receive a total of ¥39,600 (incl. tax) OFF!
The discount will reduce monthly usage fees by ¥3,300 (incl. tax) for 12 consecutive months starting from the month following the month when installation work is completed.

"Smart OTOKU Select NET (10G ☆ / 5G ☆ / 1G / 320M)"
"Smart OTOKU On Demand NET (10G ☆ / 5G ☆ / 1G / 320M)"
Receive a total of ¥35,112 (incl. tax) OFF!
The discount will reduce monthly usage fees by ¥2,926 (incl. tax) for 12 consecutive months starting from the month following the month when installation work is completed.

"Smart OTOKU NET (10G ☆ / 5G ☆ / 1G / 320M)"
Receive a total of ¥17,136 (incl. tax) OFF!
The discount will reduce monthly usage fees by ¥1,428 (incl. tax) for 12 consecutive months starting from the month following the month when installation work is completed.

The discount also applies to the HOME Set, DENRYOKU Set, and GAS Set for each plan.
☆ The 5G and 10G courses are available only in some areas.

Important information

• Cannot be used together with the QUO card present (subscription benefit). (Some plans are excepted.) Please contact us for details.
• It may not be possible to use the discount in combination with other discounts or plans. Please contact us for details.
• After the end of the discount period, normal charges automatically continue.
• The discount is discontinued if services are changed or canceled during the discount period.
• Services may not be available, and the discount requirements and periods may be different, at some addresses and buildings.
• “Smart OTOKU Plan,” “Smart OTOKU Plan Flex,” “Smart OTOKU Select,” and “Smart OTOKU On Demand” include terms related to matters such as the period of use and cancellation fees.
• When newly subscribing or adding services, a separate contract administrative fee of ¥3,000 (excl. tax) [¥2,800 (excl. tax) in the Kyushu and Yamaguchi area] is required.
• It may not be possible to use the discount in combination with other discounts offered by J:COM. Please contact us for details.
• Separate from the discount, any installation, cancellation, and change of service requires installation fees, administrative fees, initial fees, and other fees.
• Excluding long-term contract plans, the minimum usage period for J:COM TV and J:COM NET is 6 months. Even if the contract is canceled during this period, you will be required to pay a lump sum equivalent to usage fees (including consumption tax) for the remaining months.
• Details of discounts and presents are subject to change without notice.

Contract Terms

OTOKU NET

① Continuous use (same name, same line and automatic renewal) for 2 years (1 year for apartment buildings) is required.
② If the above term is no longer satisfied, a contract cancellation fee of ¥3,500 (¥3,850 incl. tax) will be required.
③ One NET line per contract.

Smart OTOKU Select

① Continuous use (same name, same line and automatic renewal) for 2 years (1 year for apartment buildings) is required.
② If the above term is no longer satisfied, a contract cancellation fee of ¥15,000 (¥16,500 incl. tax) <individual houses> or ¥10,000 (¥11,000 incl. tax) <apartment buildings> will be required for a 3-service contract or for a 2-service contract consisting of TV and NET; for a 2-service contract consisting of TV and PHONE, a cancellation fee of ¥4,500 (¥4,950 incl. tax) <individual houses> or ¥3,500 (¥3,850 incl. tax) <apartment buildings> will be required.
③ One TV unit, one NET line, and one PHONE line per contract. * A contract for TV service alone is not available.

Smart OTOKU Plan Flex

① Continuous use (same name, same line and automatic renewal) for 2 years (1 year for apartment buildings) is required.
② If the above term is no longer satisfied, a contract cancellation fee of ¥20,000 (¥22,000 incl. tax) <individual houses> or ¥10,000 (¥11,000 incl. tax) <apartment buildings> will be required.
③ One TV unit, one NET line, and one PHONE line or one MEGA Pack per contract.

Basic Installation Fee Materially ¥0
When newly subscribing to a J:COM service

Basic Installation Fee

When newly subscribing to a J:COM service★

Residents of individual houses (Non-long term/2 year contract: 1 or 24 payments, 3 year contract: 1 or 36 payments) ... ¥36,000 (¥39,600 incl. tax)

Residents of apartment buildings (Non-long term/1 year contract: 1 or 12 payments, 2 year contract: 1 or 24 payments) ... ¥12,000 (¥13,200 incl. tax)

When subscribing to an additional J:COM service while currently subscribed to any J:COM service ... ¥5,000 (¥5,500 incl. tax)

★ Select one-time payment or installment payment. The available number of payments varies depending on the contract period. If the contract is canceled during the payment period, you will be required to pay the outstanding payments in a lump sum.
* When subscribing to “J:COM NET Hikari 1G Course on au HIKARI,” a basic installation fee of ¥41,250 (incl. tax) is required for both new and additional services.
* The indicated basic installation fee includes installations of one TV unit, one NET line, and one PHONE line.
* Depending on the installation method, a booster installation fee of ¥7,150 (incl. tax) may be required.
* Separate fees may be required when special works or additional works are necessary.
* A separate estimate is required for newly constructed individual houses. Please contact us for details.
* The basic installation fee is different for residents of J:COM In My Room and when applying at a J:COM shop or via the internet or mobile site.

Requirements

Discount

When subscribing to a new applicable plan, the basic installation fee is materially ¥0.
* A separate contract administrative fee is required.
* The monthly usage fees are discounted by an amount equivalent to the basic installation fee when converted to monthly payments (<Individual house> ¥1,650 (incl. tax) × 24 months or ¥1,100 (incl. tax) × 36 months in the case of a 3-year long-term contract, <Apartment building> ¥1,100 (incl. tax) × 12 months or ¥550 (incl. tax) × 24 months in the case of a 2-year long-term contract). (The same also applies when the basic installation fee is paid in a single payment.) If the contract is canceled during the discount period, the discount is terminated and you will be required to pay the outstanding payments in a lump sum.

Eligible users

Customers who applied for a new J:COM TV, J:COM NET, or J:COM PHONE contract and for whom installation work was completed

Discount

* The discount applies only to new subscribers, and only to one TV unit, one NET line, and one PHONE line.
* Newly constructed individual houses may not be eligible for the discount in some cases.

Basic installation fee

* When the discount is not applied, the fee for one unit or one line is ¥13,200 (incl. tax) for apartment buildings and ¥39,600 (incl. tax) for individual houses.
* The basic installation fee may be different for some application methods.

Important information

• When newly subscribing or adding services, a separate contract administrative fee of ¥3,300 (incl. tax) [¥3,080 (incl. tax) in the Kyushu and Yamaguchi area] is required.
• When the plan or course for each service is changed, or when services are added that exceed the eligible discount quantity, separate installation fees, administrative fees, initial fees, and other fees may be required.
• When changing a J:COM PHONE service, a changeover installation fee of ¥5,500 (incl. tax) is required.
• Depending on the contract type, the discount may not be available or a booster installation fee or other additional installation fee may be required.
• Please contact us separately regarding the installation fee for newly constructed individual houses, service addition installation fee, and installation fee for “J:COM NET Hikari 1G/5G/10G Course on au HIKARI.”
• Services may not be available, and the discount requirements and periods may be different, at some addresses and buildings.
• “Smart MOTTO OTOKU Plan,” “Smart OTOKU Plan,” “Smart MOTTO OTOKU Plan Flex,” “Smart OTOKU Plan Flex,” “Smart OTOKU Select,” “Smart OTOKU On Demand,” “Smart OTOKU Plan Mini,” “Smart OTOKU Plan Flex Mini,” and “NET Pack” include terms related to matters such as the period of use and cancellation fees.
• In addition to monthly usage fees, use of each service requires a separate NHK broadcast receiving fee.
• It may not be possible to use the discount in combination with other discounts offered by J:COM. Please contact us for details.
• Separate from the discount, any installation, cancellation, and change of service requires installation fees, administrative fees, initial fees, and other fees.
• Excluding long-term contract plans, the minimum usage period for J:COM TV and J:COM NET is 6 months.
• Even if the contract is canceled during this period, you will be required to pay a lump sum equivalent to usage fees (including consumption tax) for the remaining months.
• Details of discounts and presents are subject to change without notice.

Contract Administrative Fees

When newly subscribing or adding a service ... ¥3,000 (¥3,300 incl. tax)
* ¥2,800 (¥3,080 incl. tax) in the Kyushu and Yamaguchi areas