New Customers
Inquiries
さらにQUOカードPay6,000円分
プレゼントで
Fees/Courses
(J:COM NET)
Click here for Internet plans
and prices
Some properties offer free or discounted options!
New customers
phone call
050-3092-3161
9:00 a.m. - 6:00 p.m. [Closed all year round] / Available translations
신청·문의
050-3092-3161
AM9:00-PM6:00【연중무휴】／통역 있음
Ứng dụng / Yêu cầu
050-3092-3161
AM9:00-PM6:00【mở cửa quanh năm】／có phiên dịch
Solicitação/Consultas
050-3092-3161
AM9:00-PM6:00【aberto todo o ano】／com intérprete
Find the perfect
plan for you
Some properties offer free or discounted options!
Information on fees and courses
Area/housing type settings
Speed (plan) setting
Click here for "J:COM In My Room" for discounted apartment complexes
For example, current settings:
Kanto area (apartment housing)
| プラン | |||
|---|---|---|---|
| 申し込み サービス |
|
|
|
| 月額 |
割引適用（***） *** 円（税込）
実質月額（6カ月間）
*** 円（税込）
ネット乗換の方はさらに
QUOカード***円分プレゼント
さらに最強ヤング割適用で
月額（6カ月間）
*** 円（税込）
割引終了後（***） ***円（税込） 通常価格 |
割引適用（***） *** 円（税込） さらにQUOカードPay6,000円分
プレゼントで
実質月額（6カ月間）
*** 円（税込）
ネット乗換の方はさらに
QUOカード***円分プレゼント
さらに最強ヤング割適用で
月額（6カ月間）
*** 円（税込）
割引終了後（***） ***円（税込） 通常価格 |
割引適用（***） *** 円（税込） さらにQUOカードPay6,000円分
プレゼントで
実質月額（6カ月間）
*** 円（税込）
ネット乗換の方はさらに
QUOカード***円分プレゼント
さらに最強ヤング割適用で
月額（6カ月間）
*** 円（税込）
割引終了後（***） ***円（税込） 通常価格 |
| 工事費 |
0 円※
|
0 円※
|
0 円※
|
| 事務手数料 |
3,300 円（税込）
|
3,300 円（税込）
|
3,300 円（税込）
|
Click here for online courses and fees available by address.
Savings calculatorNotes regarding fees, discounts, etc.
[J:COM NET Hikari]
J:COM NET Hikari will be provided to apartment complexes after December 7, 2023. Internet speeds vary depending on area. The serviced areas are gradually being expanded. Offered via either "J:COM NET Hikari on au Hikari (houses only, outside Kansai area)" / "J:COM NET Hikari" / "J:COM NET Hikari (N)" (unavailable in some areas) ).
[J:COM NET 1G Plan]
1G internet service with standard Wi-Fi equipment provided through cable TV lines.
Click here for details
[Construction costs]
- A separate contract administration fee of 3,300 yen (tax included) [3,080 yen (tax included) in the Kyushu/Yamaguchi area] is required.
Click here for details
[Price display]
- The displayed charges are calculated from the month following the completion of installation work. However, student discounts and U26 discounts for newcomers to the workforce are calculated from the month the installation work is completed.
- The month when installation is completed will be pro-rated.
[Smart OTOKU Plan/Smart OTOKU Flex/Smart OTOKU Plan Select/Smart OTOKU NET
- About discounts
Actual monthly fee = Normal monthly fee - WEB Gentei Start Wari - Actual 1,000 yen (WEB benefit QUO card Pay 6,000 yen ÷ 6 months)
Click here for WEB Gentei Start Wari conditions. Click here for WEB Toku conditions - WEB Gentei Start Wari discounts the monthly usage fee starting from the month after the completion of installation work.
- J:COM TV, J:COM NET, J:COM GAS included in each plan (including Smart OTOKU Plan Mini and Smart OTOKU Plan Select (TV + PHONE)) requires a long-term contract of 2 years (1 year for apartment complexes). In addition, the "Smart MOTTO OTOKU Plan" requires a long-term contract of 3 years (2 years for apartment complexes).
[Saikyo Young Wari]
- Starting from the month following the completion of J:COM NET installation work, a six-month discount will be applied to the J:COM NET monthly usage fee.
- After the discount period ends, the monthly usage fee applicable to "Seishun 22 Wari / 26 Wari" will automatically continue.
Click here for applicable conditions
[Seishun 22 Wari]
- The discount is valid for 48 months including the month of installation.
- For the month in which installation is completed, the discounted monthly fee will be deducted from the monthly fee calculated on a daily basis.
Click here for applicable conditions - In some areas, the monthly usage fee may be different after the discount ends.
[Seishun 26 Wari]
- The discount is valid for 48 months including the month of installation.
- For the month in which installation is completed, the discounted monthly fee will be deducted from the monthly fee calculated on a daily basis.
Click here for applicable conditions - In some areas, the monthly usage fee may be different after the discount ends.
Super fast Internet, comfort with Hikari!
Hikari 10 Gig/5 Gig/1 Gig
Next-generation AI Wi-Fi for a pleasant and seamless experience
Click here for plan details
The maximum speed according to technical standards provided from the network to the ONU.
1 Gig service is also available for use with cable TV lines. Click here for details
Click here for Internet plans and prices
Find the perfect plan for you
Recommended as a set/
Popular services
Enjoy online videos on the big screen
J:COM LINK mini free
J:COM LINK mini free
LINK mini
by adding a pod
Zero Wi-Fi blind spots
Zero Wi-Fi blind spots
Messhu Wi-Fi
additional pods
additional pods
At an affordable price,
Peace of mind security
Peace of mind security
surveillance camera
Watch what you want with
our TV packages
our TV packages
TV
With a set,
you can increase the amount of data on your smartphone!
you can increase the amount of data on your smartphone!
Mobile
Same quality
Convenient all together
Convenient all together
Electricity
If you are considering signing up or adding services
Sign Up information
Click here for Internet plans
and prices
Some properties offer free or discounted options!
If you are considering signing up or adding services
Sign Up information
New customers
phone call
050-3092-3161
9:00 a.m. - 6:00 p.m. [Closed all year round] / Available translations
신청·문의
050-3092-3161
AM9:00-PM6:00【연중무휴】／통역 있음
Ứng dụng / Yêu cầu
050-3092-3161
AM9:00-PM6:00【mở cửa quanh năm】／có phiên dịch
Solicitação/Consultas
050-3092-3161
AM9:00-PM6:00【aberto todo o ano】／com intérprete
Find the perfect
plan for you
Some properties offer free or discounted options!
FAQ
- Can you do the initial settings for connecting to the internet?
-
Initial setup (connection setup, e-mail setup, and security setup) for one computer is available free of charge until the end of the month following the completion of J:COM NET installation.
- I want to know about support after joining
-
We offer a wide range of contact methods, from inquiries by phone or chat to guidance on our homepage with support information. In addition, by subscribing to Enkaku Support (550 yen per month (tax included)), you can receive remotely operated support from an operator.
- I have a room where Wi-Fi is difficult to connect to. Can I still use this reliably?
-
J:COM provides a Mesh Wi-Fi service using wireless repeaters (pods). You can now use Wi-Fi stably even in rooms where Wi-Fi had difficulty reaching.
- Is security service available?
-
Security services such as “McAfee for ZAQ,” which protects your computer from viruses and unauthorized access, and “i-Filter for ZAQ,” which limits children's Internet usage time and prevents them from accessing dangerous sites, are available free of charge.
- Can I use my current email address?
-
If you have a free email such as Gmail, you can use it with no problems. There are services from each company that allow you to continue using the email address of your current provider even after canceling your contract. Please contact your current provider for details.
- Can I use a commercially available Wi-Fi router?
-
Yes. You can use general Wi-Fi routers currently on the market. Please note that J:COM also has a built-in Wi-Fi router modem that complies with the latest standards.
With J:COM NET Hikari (N), you can use any Wi-Fi router that supports FLET'S Hikari.
[Notes]
- Communication speed may decrease depending on the usage environment and device used.
- To use Wi-Fi, you need a device such as a computer, smartphone, or tablet that supports the standard.
- The displayed communication speed is the maximum speed according to the standard for wired connection. Communication speed may decrease depending on the usage environment and device used.
[J:COM NET Hikari]
- J:COM NET Hikari will be provided to apartment complexes after December 7, 2023. Internet speeds vary depending on area. The serviced areas are gradually being expanded. Offered via either "J:COM NET Hikari on au Hikari (houses only, outside Kansai area)" / "J:COM NET Hikari" / "J:COM NET Hikari (N)" (unavailable in some areas) ).
[About high-performance Wi-Fi]
- To use it, you need to subscribe to a service specified by J:COM.
- IEEE802.11a/b/g/n/ac standard. (J:COM NET optical (N) is IEEE802.11a/b/g/n/ac/ax). In order to achieve the communication speed according to the technical standards compatible with 10G/5G, it is necessary to connect the compatible device (10GBASE-T) and ONU with a wired LAN (Category 6A/6e or higher).
- Due to the characteristics of in-house wiring (communication performance of LAN cables, routers, hubs, etc.) and wireless LAN, communication speed may be significantly limited or radio waves may not reach.
- Depending on the contract course, the equipment to be installed and the number of installations may vary.
- Some apartment complexes may not be able to provide this service. For details, please contact J:COM.
- The monthly fee includes the monthly usage fee for a high-performance Wi-Fi modem or device (pod) [1G/5G/10G course] 220 yen (tax included) / [320M course] 770 yen (tax included).
[J:COM NET Hikari 10G/5G/1G course]
- ONU's Wi-Fi standards are IEEE802.11b/g/n, 11a/n/ac (wave2).
- The maximum communication speed that can be used by one terminal device according to technical standards is approximately 1.7Gbps when connected wirelessly.
- "J:COM NET Hikari (N)" is NTT's optical line.
If you wish, we will provide either "WiMAX + 5G (home router)" or "WiMAX + 5G S (home router)" free of charge for up to 3 months until the opening of "J:COM NET Hikari (N)". From the 4th month onwards, 5,500 yen/month (6,050 yen (tax included)/month) will be charged. After the opening of "J:COM NET Hikari (N)", customers will need to apply for the return of "WiMAX +5G"/"WiMAX +5G S".
[J:COM NET Hikari (N)]
- 2 year long term contract (automatic renewal).
- If the above conditions are no longer met, a contract cancellation fee of 3,500 yen (3,850 yen (tax included)) will be required.
- Only one line per contract.
- “J:COM NET Hikari 5G Course on au Hikari” and “J:COM NET Hikari 10G Course on au Hikari” are only available in some areas of Kanto.
[J:COM NET Hikari 10G/5G Plan on au Hikari]
- ONU's Wi-Fi standard is IEEE802.11a/b/g/n/ac/ax Draft (Wi-Fi certified).
- The maximum communication speed that can be used by one terminal device according to technical standards is approximately 4.8Gbps when connected wirelessly.
- If you subscribe to "J:COM NET Hikari 1G Course on au Hikari" with a plan that does not include J: J:COM TV, you can use "J:COM PHONE Hikari". The wiring method is different from "J:COM PHONE Plus".
- "J J:COM PHONE Hikari (N)" will be provided only if J:COM PHONE Plus cannot be provided due to the installation status of the area or building. The wiring method is different from "J:COM PHONE Plus".
[Phone]
Separate universal service charges, telephone relay service charges and call charges are required.
[J:COM Denki/About J:COM DENRYOKU]
- Depending on the fuel cost adjustment amount in your area and the details of your current contract, some applications may not be accepted.
- If you live outside the Hokkaido area and subscribe after April 4, 2024, you will be eligible for "J:COM Denki." If you subscribed before April 4, 2024, or if you live in the Hokkaido area, you will be subscribed to "J:COM Electric Power."
[About the amount including tax]
- Consumption tax differences may occur due to changes in the consumption tax rounding method under the invoice system.
