Anshin Remote Support
Free for up to 2 months including the month of subscription!
This service is only provided at J:COM Oita.
Anshin
remote support
Application
お電話でお問い合わせ
097-542-1121
AM 9:00～PM 5:00 ［年中無休］
Service introduction
For those who have trouble setting up PCs, the Internet, and smartphones.
We will support you to use the service comfortably.
Setting support
- Configure the router settings and e-mail settings required to connect your computer to the Internet.
- Configure the wireless LAN settings for connecting your computer to the Internet.
- Install and make initial settings for computer anti-virus software.
- Configure the settings for the printer you purchased. You can also configure network settings for wireless LAN printers.
- Configure settings for connecting smartphones and tablets via Wi-Fi.
- We will set up your game console to connect to the network.
Operation guide
- We will show you how to watch videos on your smartphone or tablet.
- We will advise you on how to download and enjoy music on a dedicated player, playback software, etc.
- We will tell you how to back up data taken with a digital camera and how to share data with family and friends.
advice
- Support for downloading email software, sending and receiving emails with attached images, etc.
- We will advise you on software that will make your computer more convenient. *
- We listen to what you want to achieve with your computer, and advise you on the most suitable equipment while incorporating the latest information.
Please prepare the software by yourself.
To use the service, download and install the Anshin Remote Support dedicated software.
Usage fee
To use "Anshin Remote Support", you need to subscribe to J:COM service.
If you are already a subscriber, please apply for ``Anshin Remote Support'' using the application button below.
Free for up to 2 months including the month you joined!
| Basic monthly fee | 500 yen (550 yen including tax) |
|---|
Anshin Remote Support is free for up to two months (for new Internet subscribers, until the month construction is complete and the end of the following month; for existing Internet users, until the month of application and the end of the following month). A usage fee of 500 yen (550 yen including tax)/month will be charged from the second month. Cancellation is possible in the second month during the free period. Depending on the customer's PC environment, remote control service may not be possible.
Anshin
remote support
Application
お電話でお問い合わせ
097-542-1121
AM 9:00～PM 5:00 ［年中無休］
Anshin Remote Support Terms of Use
- To use ``Anshin Remote Support'' (hereinafter referred to as this service), you must subscribe to the NET service provided by J:COM Oita. To use the NET service, a basic monthly fee, installation fee, etc. are required.
- You can use this service from the day after your application date. However, if you apply at the same time as a new application for J:COM TV, J:COM NET, or J:COM PHONE, you can use it from the first installation date.
- Billing is prorated for the month you start using this service.
- Depending on the device/terminal, it may not be possible.
- Only J:COM services to which the customer has a contract are supported.
Display based on the Act on Specified Commercial Transactions, etc.
Regarding the provision of “Anshin Remote Support”
Display based on Specified Commercial Transaction Law
- About cooling-off:
- You can cancel the contract for "Anshin Remote Support" by notifying us in writing or electronically by the day 8 days have passed from the date of receipt of the full text of the "Indication based on the Specified Commercial Transactions Law" given at the time of contract. Possible. However, if you apply for "Anshin Remote Support" at the same time as applying for a new service provided by J:COM Oita, the period will start from the date of receipt of the "Information on contract contents (document after contract conclusion)" separately issued by our company. You can cancel the contract for "Anshin Remote Support" by notifying us in writing or electronically by the day 8 days have passed since the end of the contract. Details of the early contract cancellation system will be stated in the document after the contract is signed.
- If "Anshin Remote Support" has already started to be provided to customers, we will bear the costs required to terminate the service.
- For customers who request it, we will separately send a document or electronic data containing the full text of the display based on the Act on Specified Commercial Transactions.
[About “Anshin Remote Support”]
- To use it, you need to subscribe to the NET service provided by J:COM Oita. To use the NET service, a basic monthly fee, installation fee, etc. are required.
- Free for 2 months including the subscription month (installation month if construction is involved), billing from the 3rd month onwards.
- Depending on your current environment, remote control support may not be possible. In addition, it does not guarantee a complete solution to the problem, but it is a service that guides you on how to operate and supports settings.
- Available only for individual customers who use the Internet privately.
[About the amount including tax]
- Consumption tax differences may occur due to changes in the consumption tax rounding method under the invoice system.
