Application flow (J:COM TV)
Use from application
Introducing the flow to start
from application
Before use
- Apartments
- Houses
Choice of course plan
Great pricing!
You can save money by combining your TV with other services.
| Plans & pricing |
|---|
|
For those who want to enjoy video streaming
with hand-picked specialty channels and Paramount +
Smart OTOKU Plan
4,368 yen per month for 6 months * (tax included) |
|
Enjoy Netflix and
channel packs Flex plan
Smart OTOKU Plan Flex
4,368 yen per month for 6 months * (tax included) |
|
Choose whatever genre you want
with the best value for your money! You can choose 8 packs
Smart OTOKU Plan Select
1,970 yen per month for 6 months * (tax included) |
|
Enjoy Netflix
on your big-screen TV J:COM LINK mini
Smart OTOKU NET Plan
2,390 yen per month for 6 months * (tax included) |
Effective monthly fee for 6 months when applying the WEB Gentei Start Wari/WEB Toku (QUO card pay of 6,000 yen) in the Kanto area.
Click here for more detailed prices
Savings calculatorSign Up
You can complete your application online. You can also check the courses and prices here.
If you apply for TV and internet at the same time or apply for internet only.
You can also select the construction date and equipment delivery date online.
- Depending on the property you live in and the service you have applied for, our staff may contact you by phone.
- Please note that even within the area, services may not be provided depending on the building or location.
- If you would like to apply for a set with a smartphone, please apply for the smartphone using the dedicated form.
Start using
Customers can complete the installation and settings themselves.
If you prefer, you can also choose to have the installation done by a worker.
Installation and settings must be done by the customer themselves.
You can select "Installation by workers".
For some properties and services, only "installation by workers" is possible.
Customer installation
You can do everything from installation to initial settings by yourself.
Worker installation
J:COM 's construction personnel will visit the customer's home and install the equipment, initialize it, and explain how to use it.
Close- For some properties and services, only "installation by workers" is possible.
- In the case of J:COM NET Hikari (N), initial settings during a visit are not possible.
Choice of course plan
Great pricing!
You can save money by combining your TV with other services.
| Plans & pricing |
|---|
|
For those who want to enjoy video streaming
with hand-picked specialty channels and Paramount +
Smart OTOKU Plan
3,928 yen per month for 6 months * (tax included) |
|
Enjoy Netflix and
channel packs Flex plan
Smart OTOKU Plan Flex
3,928 yen per month for 6 months * (tax included) |
|
Choose whatever genre you want
with the best value for your money! You can choose 8 packs
Smart OTOKU Plan Select
4,082 yen per month for 6 months * (tax included) |
|
Enjoy Netflix
on your big-screen TV J:COM LINK mini
Smart OTOKU NET Plan
2,390 yen per month for 6 months * (tax included) |
Effective monthly fee for 6 months when applying the WEB Gentei Start Wari/WEB Toku (QUO card pay of 6,000 yen) in the Kanto area.
Click here for more detailed prices
Sign Up
If you would like to apply for a set with a smartphone, please apply for the smartphone using the dedicated form.
Content confirmation, adjustment of construction date
J:COM staff will contact you by phone.
We will inform you of the detailed amount and confirm the details of your application.
After that, we will explain the construction, adjust the schedule, and decide on a visit date for the person in charge of the construction.
Please note that even within the area, services may not be provided depending on the building or location.
Field survey (free)
Based on the address you provided, we will check whether the cable can be connected.
Installation work and start of use
J:COM 's construction personnel will visit the customer's home and perform the installation work for the service.
Rest assured that all equipment installation and initial settings will be done by the construction personnel.
We will also explain how to use it.
Once construction is complete, you can begin using the services you have contracted for immediately.
Construction and equipment installation
See details
- Installation time will vary depending on the building situation, contracted services, and construction details.
Details will be provided at the time of signing the contract. - Construction work requires the presence of the customer.
- In the case of J:COM NET Hikari (N), initial settings during a visit are not possible.
Initial setting is J:COM
Leave it to me! (free)
- Installing a set-top box
- various settings
- Network connection channel adjustment, screen operation check
- remote control settings
- Channel adjustment, screen operation check
- Obtaining and setting up a Google account *1
- Internet video operation check/setting *2
- Connection and setting of recording equipment *3
- Operation explanation
after joining
Full support
We will respond to service-related matters and problems at a wide range of contact points.
Customer support
Our staff will consult with you over the phone.
Support page/app/chat/LINE
You can search for frequently asked questions and make inquiries.
"Enkaku Support"
500 yen (550 yen including tax)/month
Solving problems with cable TV and the Internet,
We will support you to use the service comfortably.
Click here for details
Find the perfect plan for you
Find the perfect plan for you
Recommended as a set/
Popular services
Program recording essentials
Make your TV more convenient and fun
you can increase the amount of data on your smartphone!
Convenient all together
Bringing you entertainment
If you are considering signing up or adding services
Sign Up information
New CustomersFind the perfect
plan for you
Some properties offer free or discounted options!
If you are considering signing up or adding services
Sign Up information
New customers
phone call
050-3092-3161
9:00 a.m. - 6:00 p.m. [Closed all year round] / Available translations
신청·문의
050-3092-3161
AM9:00-PM6:00【연중무휴】／통역 있음
Ứng dụng / Yêu cầu
050-3092-3161
AM9:00-PM6:00【mở cửa quanh năm】／có phiên dịch
Solicitação/Consultas
050-3092-3161
AM9:00-PM6:00【aberto todo o ano】／com intérprete
InquiriesFind the perfect
plan for you
Some properties offer free or discounted options!
FAQ
- What programs can I watch?
-
J:COM TV offers three plans to choose from. "J:COM TV Shin Standard" allows you to enjoy J:COM's video streaming with carefully selected specialty channels and Paramount+, which has arrived in Japan for the first time. "J:COM TV Flex" is a set of Netflix, Disney+, and specialized channels. We offer “J:COM TV Select,” which allows you to choose one of the 8 packs of channels you want to watch, as well as plans tailored to your needs.
Top screen image
- Can I watch on multiple TVs?
-
If you are signing up for J:COM TV for the first time, or if you are currently using a service other than J:COM TV and are signing up for J:COM TV additionally, you will receive terrestrial digital/ BS digital TV on your TV in your home. We will provide up to 3 dedicated set-top boxes (Smart J:COM Box) free of charge.
- CS broadcasts cannot be viewed using the free additional TV tuner device.
- If you would like to watch CS broadcasts on multiple TVs, please contact us via chat or phone.
- Can I record programs?
-
Programs can be recorded through the TV tuner equipment installed by J:COM. By connecting an external HDD or external recorder device, you can record up to 2 programs.
- Do I need a TV antenna?
-
There’s no need to install a TV antenna to use the J:COM TV service.
Broadcasts are received in bulk at J:COM and delivered directly to each home via cable line. By bringing a cable line into your home, you can watch terrestrial and satellite broadcasting (BS/CS) programs without installing an antenna.
At J:COM, you can also enjoy 4K broadcasting (BS/CS) with just one cable.To watch 4K broadcasts, you will need to use a designated tuner and a 4K-compatible TV that supports HDMI2.0/HDCP2.2 standards.
- Are there any video viewing services other than TV broadcasts?
-
At J:COM, in addition to TV broadcasting, you can enjoy four video streaming services on your big TV screen.
- J:COM STREAM (unlimited viewing) is a video service that allows unlimited viewing in a wide range of genres such as movies, dramas, anime, and variety shows for a fixed price.
- Netflix, the world's largest online streaming service *
- "Disney Plus" allows you to enjoy unlimited viewing of masterpieces, popular films, and originals from Disney, Pixar, Marvel, Star Wars, National Geographic, and stars. *
- “DAZN” is a service that allows you to watch various domestic and international sports videos as live broadcasts or missed broadcasts. *
- This is a separately paid service (registration required).
- Can you configure the initial settings for me?
-
During installation, we will not only check the connection with your TV, remote control settings and recording settings, and check the operation of internet videos, but also provide information on how to use it.
- I want to know about the support content after joining.
-
We offer a wide range of contact methods, from inquiries by phone or chat to guidance on our homepage with support information. In addition, by subscribing to Enkaku Support (550 yen per month (tax included)), you can receive remotely operated support from an operator.
- If you already have a Google account, please prepare in advance.
- We will check the operation of J:COM STREAM, Google Play, TVer, AbemaTV, and YouTube. Set up Netflix and DAZN accounts.
- This is the setting for the recording equipment provided by J:COM.
[About the amount including tax]
- Consumption tax differences may occur due to changes in the consumption tax rounding method under the invoice system.
