J:COM technology that supports services
Everything for the safety and security of our customers
J:COM provides stable services 24 hours a day, 365 days a year, from network monitoring to equipment maintenance, so that customers can safely and securely use services such as TV, Internet, and Landline that are essential to their daily lives. We are working hard to provide this. Additionally, we strive to maintain and improve quality by building a system based on a business continuity plan (BCP) and conducting training that simulates the occurrence of failures.
Maintaining and improving service quality
To manage J:COM 's network, which is one of the largest in Japan, we operate centers in eastern and western Japan that can monitor it 24 hours a day, 365 days a year. We have also established a specialized organization to monitor and respond to security incidents such as cyber attacks.
Maintaining and improving equipment quality
We have built a laboratory that assumes the customer's usage environment for terminals, peripheral devices, and applications related to broadcasting and communication, and conduct various verifications before providing services.
Maintenance and improvement of transmission path quality
Establishment of a specialized department aimed at maintenance and improvement of signal quality, construction of facilities related to hybrid networks of optical fiber cables and coaxial cables, which are indispensable for cable TV, and preventive maintenance using big data, etc., to provide stable services. We strive to provide quality.
Maintaining and improving technical capabilities
We are also striving to develop technical human resources who understand the overall picture of technology from a broad perspective, have highly specialized technology, and can respond flexibly to changes in the environment, and to pass down sustainable technical capabilities.
In addition, in order to maintain a high level of customer service and service quality, we have established a training system and a certification system for service engineers.
