New Customers
Inquiries
さらにQUOカードPay6,000円分
プレゼントで
For those who live in detached houses
Information on joining
Find the perfect
plan for you
Some properties offer free or discounted options!
New customers
phone call
050-3092-3161
9:00 a.m. - 6:00 p.m. [Closed all year round] / Available translations
신청·문의
050-3092-3161
AM9:00-PM6:00【연중무휴】／통역 있음
Ứng dụng / Yêu cầu
050-3092-3161
AM9:00-PM6:00【mở cửa quanh năm】／có phiên dịch
Solicitação/Consultas
050-3092-3161
AM9:00-PM6:00【aberto todo o ano】／com intérprete
Find the perfect
plan for you
Some properties offer free or discounted options!
Newly built detached house customers
Special rates for new construction only
Introducing!
Installation work
Detached house installation work
explain in detail about
J:COM
おすすめの理由
- Reason 1
-
monthly fee
get a discount
Great value!
- Reason 2
-
Ultra-fast internet with light and Wi-Fi
Comfortable online life!
- Reason 3
-
No antenna required!
BS/terrestrial digital,
CS98ch or higher
Enjoy!
- Reason 4
-
J:COM 's
The service is
Combined
Great value and convenient!
You can also combine our services to consolidate your payments.
About rate plans
Area/housing type settings
Speed (plan) setting
たとえば 現在の設定：
関東エリア（集合住宅）
| プラン | |||
|---|---|---|---|
| 申し込み サービス |
|
|
|
| 月額 |
割引適用（***） *** 円（税込）
実質月額（6カ月間）
*** 円（税込）
ネット乗換の方はさらに
QUOカード***円分プレゼント
さらに最強ヤング割適用で
月額（6カ月間）
*** 円（税込）
割引終了後（***） ***円（税込） 通常価格 |
割引適用（***） *** 円（税込） さらにQUOカードPay6,000円分
プレゼントで
実質月額（6カ月間）
*** 円（税込）
ネット乗換の方はさらに
QUOカード***円分プレゼント
さらに最強ヤング割適用で
月額（6カ月間）
*** 円（税込）
割引終了後（***） ***円（税込） 通常価格 |
割引適用（***） *** 円（税込） さらにQUOカードPay6,000円分
プレゼントで
実質月額（6カ月間）
*** 円（税込）
ネット乗換の方はさらに
QUOカード***円分プレゼント
さらに最強ヤング割適用で
月額（6カ月間）
*** 円（税込）
割引終了後（***） ***円（税込） 通常価格 |
| 工事費 |
0 円※
|
0 円※
|
0 円※
|
| 事務手数料 |
3,300 円（税込）
|
3,300 円（税込）
|
3,300 円（税込）
|
Notes regarding fees, discounts, etc.
[J:COM NET Hikari]
J:COM NET Hikari will be provided to apartment complexes after December 7, 2023. Internet speeds vary depending on area. The serviced areas are gradually being expanded. Offered via either "J:COM NET Hikari on au Hikari (houses only, outside Kansai area)" / "J:COM NET Hikari" / "J:COM NET Hikari (N)" (unavailable in some areas) ).
[J:COM NET 1G Plan]
1G internet service with standard Wi-Fi equipment provided through cable TV lines.
Click here for details
[Construction costs]
- A separate contract administration fee of 3,300 yen (tax included) [3,080 yen (tax included) in the Kyushu/Yamaguchi area] is required.
Click here for details
[Price display]
- The displayed charges are calculated from the month following the completion of installation work. However, student discounts and U26 discounts for newcomers to the workforce are calculated from the month the installation work is completed.
- The month when installation is completed will be pro-rated.
[Smart OTOKU Plan/Smart OTOKU Flex/Smart OTOKU Plan Select/Smart OTOKU NET
- About discounts
Actual monthly fee = Normal monthly fee - WEB Gentei Start Wari - Actual 1,000 yen (WEB benefit QUO card Pay 6,000 yen ÷ 6 months)
Click here for WEB Gentei Start Wari conditions. Click here for WEB Toku conditions - WEB Gentei Start Wari discounts the monthly usage fee starting from the month after the completion of installation work.
- J:COM TV, J:COM NET, J:COM GAS included in each plan (including Smart OTOKU Plan Mini and Smart OTOKU Plan Select (TV + PHONE)) requires a long-term contract of 2 years (1 year for apartment complexes). In addition, the "Smart MOTTO OTOKU Plan" requires a long-term contract of 3 years (2 years for apartment complexes).
[Saikyo Young Wari]
- Starting from the month following the completion of J:COM NET installation work, a six-month discount will be applied to the J:COM NET monthly usage fee.
- After the discount period ends, the monthly usage fee applicable to "Seishun 22 Wari / 26 Wari" will automatically continue.
Click here for applicable conditions
[Seishun 22 Wari]
- The discount is valid for 48 months including the month of installation.
- For the month in which installation is completed, the discounted monthly fee will be deducted from the monthly fee calculated on a daily basis.
Click here for applicable conditions - In some areas, the monthly usage fee may be different after the discount ends.
[Seishun 26 Wari]
- The discount is valid for 48 months including the month of installation.
- For the month in which installation is completed, the discounted monthly fee will be deducted from the monthly fee calculated on a daily basis.
Click here for applicable conditions - In some areas, the monthly usage fee may be different after the discount ends.
Find the perfect plan for you
Find the perfect plan for you
Features of J:COM NET
Available in as little as 4 days
You can use the internet (Wi-Fi) in as little as four days after applying.
Ultra-fast Internet Light and comfortable!
If you choose for "speed and security", we recommend Chosoku Net Hikari! Photos and videos can be downloaded quickly and comfortably.
With next-generation Wi-Fi equipped with AI
Net is comfortable
Next-generation Wi-Fi with AI ensures stable communication at all times. Comfortable even when connected with multiple devices. Add more pods and connect anywhere in the house!
on big screen tv
Enjoy online videos!
Just connect J:COM LINK mini *2 to your TV.
Enjoy a wide variety of online videos such as J:COM STREAM!
- Eligible for monthly unlimited viewing of J:COM STREAM. A separate monthly usage fee is required.
- Some works are available for a separate fee.
Find the perfect plan for you
Find the perfect plan for you
Features of J:COM TV
I don't want to install an antenna
without compromising appearance
You can watch TV.
Plans & Pricing
Responding to everyone's "want to see"
Full line-up
![J:COM TV Flex [Netflix] or [Disney+] with a choice of two popular online video and channel packages](/service/tv/channel/images_v10/channel-course1_v2.png)
Find the perfect plan for you
Find the perfect plan for you
J:COMの
サービス一覧
daily life services
Leave everything to J:COM!
from application
Flow to use
Things you don't understand about installation and wiring
before joining
If you have any questions
Please feel free to contact us.
Step 1
Application
Step.2
Content confirmation, construction date adjustment
Step.3
Field survey (free)
Step 4
Installation work and start of use
after joining
Full support
At J:COM, we have a wide range of contact points,
We will respond to your concerns.
J:COM shop
Our staff will provide easy-to-understand explanations on the spot about things related to the service and any problems you may have while using it.
Customer support
We will respond to all inquiries regarding J:COM over the phone.
visit support
We will come to your home and solve your problems.
- NTT optical line services such as "J:COM NET Hikari (N)" are not applicable.
Website/App/Chat/LINE
You can search for FAQs and make inquiries online.
Customer feedback
If you are considering signing up or adding services
Sign Up information
Find the perfect
plan for you
Some properties offer free or discounted options!
If you are considering signing up or adding services
Sign Up information
New customers
phone call
050-3092-3161
9:00 a.m. - 6:00 p.m. [Closed all year round] / Available translations
신청·문의
050-3092-3161
AM9:00-PM6:00【연중무휴】／통역 있음
Ứng dụng / Yêu cầu
050-3092-3161
AM9:00-PM6:00【mở cửa quanh năm】／có phiên dịch
Solicitação/Consultas
050-3092-3161
AM9:00-PM6:00【aberto todo o ano】／com intérprete
Find the perfect
plan for you
Some properties offer free or discounted options!
FAQ
- Subscribe to J:COM service. Please tell me how to apply.
-
Please apply from the application form. The form differs depending on the service.
■ Application for J:COM TV/ J:COM NET/ J:COM PHONE
■ Application for J:COM MOBILE
■ Application for other services
Please see the link below.
- Please tell me the process to start using J:COM service.
-
The process to start using the service differs depending on the service.
Please see the link below for details.
- What kind of work do I do when I subscribe to J:COM 's service?
-
Pulling in cables, installing and setting equipment, etc. The construction work will differ depending on the condition of the building and the contracted service.
[For detached houses]
We will run the cables installed on outdoor utility poles into your home and route them to the room where you will use the service.
See below for details.
For those who live in detached houses
[For condominiums (multi-family housing)]
If the property has already been introduced, you can use the service immediately with only a simple installation work in the room.
See below for details on property search and installation.
For those who live in an apartment complex
If J:COM service has not been installed, installation work will be required at the property (please contact us for details).
- Can I use J:COM in the area or apartment where I currently live?
-
Available services differ depending on the area in which you live.
Even within J:COM 's service area, services may not be available due to building or location conditions.
[For detached houses]
First of all, we will conduct a feasibility study (free of charge) to see if the service can be provided.
[For condominiums (multi-family housing)]
For properties that have installed J:COM throughout the building, or properties that have had a track record of installing J:COM in the past, you can immediately use the service by simply doing some simple indoor equipment work. Additionally, depending on the property, you may be able to use J:COM TV or J:COM NET at a special rate that is cheaper than usual.
For more information, please use the property search below.Click here to search for properties that can use J:COM
Even if it is not displayed in the search results, there are properties that have already been introduced. For details, please ask the real estate company.
- What price plans do you offer?
-
We offer plans such as "Smart OTOKU Plan", "Smart OTOKU Plan Flex", "Smart OTOKU Plan Select", and "Smart OTOKU NET" that offer discounts on monthly usage charges for single or multiple services.
Additionally, depending on the property, you may be able to use J:COM TV or J:COM NET at a special rate that is cheaper than usual.
- What do I need to apply?
-
What you need depends on what you are applying for.
We will guide you during the procedure, but please refer to the following and prepare in advance.[For new J:COM service applications]
- Contractor information (name, date of birth, gender, phone number, email address, address)
- Credit card in the name of the policyholder, or a specific financial institution account in the name of the policyholder
- Do I need to connect and configure the equipment myself?
-
J:COM will handle all equipment connections and settings during installation work.
J:COM 's construction personnel will visit the customer's home and install the equipment, initialize it, and explain how to use it. At this time, we will also take care of setting up peripheral devices such as televisions, computers, and printers.
Depending on the contracted service, you can choose "installation by workers" or "installation by the customer".
About initial computer settings
[About J:COM NET free visit support]
- It will be offered only once.
- Only one customer's computer is eligible. Additional charges will apply for the second and subsequent units. Please check with the operator regarding fees at the time of application.
- Only policyholders or family members living together can apply.
- We may not be able to respond to problems such as problems with your computer.
- In the case of J:COM NET Hikari (N), initial settings during a visit are not possible.
- Can I choose the product price and monthly payment method?
-
You can use "credit card payment" or "account transfer" as the payment method.
-
pay by a credit card
Your credit card company will bill you from the month following the start of the service (depending on the card company).▼Acceptable credit cards
- Please have your credit card information ready when you sign the contract.
- Some credit cards cannot be used in some areas. Please contact us for details.
-
Account transfer
From the month following the start of the service, automatic withdrawals will be made from the customer's financial institution account.- When signing a contract, please have your financial institution's seal and account number ready.
- Bank transfers and convenience store payments are not available.
- Some services required credit card payment (please contact us for details).
-
- Is there a minimum usage period?
-
There is no minimum usage period (please check the notes for each service).
About J:COM TV/NET/PHONE
For contracts with separate contract periods, such as value plans, value selects, NET packs, and In My Room special plans, each contract period will apply.About J:COM MOBILE
If you cancel your contract midway through installment payments for your device, you will be required to pay the remaining amount in installments either all at once or in installments. In addition, payment timing and method will be based on the invoice from J:COM.
[Notes]
★1 Some works are available for a separate fee.
- Each plan includes J:COM TV, J:COM NET, J:COM GAS (including J:COM PHONE for Smart OTOKU Plan Mini and Smart OTOKU Select (TV+PHONE)) is subject to a long-term contract of 2 years (1 year for multi-dwelling units). In addition, Smart MOTTO OTOKU Plan is subject to a long-term contract of 3 years (2 years for apartment complexes).
- Not available for J:COM NET Hikari (N).
- It may not be available depending on your address or building.
- The company names, product names, and service names mentioned are registered trademarks or trademarks of their respective companies. Includes some pending applications.
- Consumption tax differences may occur due to changes in the consumption tax rounding method under the invoice system.
- All images, screens, and illustrations are images.
[Visiting support]
- There is a charge for visiting support.
- Application for work contents is required before the visit. Additional applications cannot be accepted at the time of visit. DLNA devices are supported only for our DLNA-compatible set-top boxes.
- The only area you can visit is J:COM area.
- J:COM MOBILE can only be used on devices separately designated by our company (separate consultation is required for SIM Card only settings).
- J:COM MOBILE A Plan SU is not eligible for visits.
[J:COM Denki/About J:COM DENRYOKU]
- Depending on the fuel cost adjustment amount in your area and the details of your current contract, some applications may not be accepted.
- If you live outside the Hokkaido area and subscribe after April 4, 2024, you will be eligible for "J:COM Denki." If you subscribed before April 4, 2024, or if you live in the Hokkaido area, you will be subscribed to "J:COM Electric Power."
[About the amount including tax]
- Consumption tax differences may occur due to changes in the consumption tax rounding method under the invoice system.
