AppleCare+ for iPhone
Protect your iPhone
AppleCare+ for iPhone extends your warranty and technical support indefinitely from the date of iPhone purchase. In addition, we offer services such as repairs for damage caused by negligence or accidents, up to two times with a service charge of 3,364 yen (3,700 yen including tax) for screen damage and 11,728 yen (12,900 yen including tax) for other damage. You can receive up to You can also contact Apple's dedicated specialists directly by chat or phone *1
Main features
One-stop technical support
- Direct chat or phone access to a dedicated Apple specialist
- Pick-up & delivery repair or bring-in repair
- Express exchange service
- Hardware product warranty for iPhone, battery, included earbuds and accessories
- Services such as repairs for damage caused by negligence or accidents (up to 2 times. Click here for details)
- Software support for iOS, iCloud, and Apple-branded iPhone applications
- Connecting to a wireless network
AppleCare+ services are provided in addition to your legal rights under consumer protection laws in each jurisdiction. When you purchase an iPhone, you are not obligated to purchase this service. In order to use this service, you must agree to the terms. See http://www.apple.com/legal/sales-support/applecare/applecareplus for full terms and conditions.
Basic charge
| iPhone 16e | Monthly fee: 891 yen (980 yen including tax) |
|---|---|
| iPhone 15 | 1,078 yen per month (1,185 yen including tax) |
About iPhone repair
When repairing, you can choose one of the following two repair methods.
- Carry-in Repair: Bring the product directly to an Apple Store or Apple Authorized Service Provider.
- Delivery repair: Apple-designated delivery company picks up the product and delivers it to the Apple repair center. Click here for details
[Notes]
- Repair service is available if your iPhone and its accessories have defects in materials or workmanship, or if your battery performs less than 80 percent of the official product specifications. Replacements provided by Apple under repair or exchange service may be new or parts equivalent to new in both performance and reliability.
Call charges may apply. Phone numbers and support hours are subject to change.
Restrictions may apply to repair services.
Apple Pay and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. The iPhone trademark is used under license from Aiphone Co., Ltd. AppleCare is a service mark of Apple Inc. TM and © 2025 Apple Inc. All rights reserved.
[Notification based on the Specified Commercial Transactions Act regarding the provision of AppleCare+ for iPhone (hereinafter, this Service)]
- Cooling-off period: 1. You may cancel the contract for this service by submitting a written or electromagnetic notice to us within 8 days of receiving the "Contract Details Notice (Contract Document)" that we will provide separately. Details of the initial contract cancellation system are described in the contract document. 2. If the service has already been provided to you, we will cover the costs of terminating the service.
- If you request it, we will send you a separate document or electronic data containing the full text of the notice based on the Specified Commercial Transactions Act.
[AppleCare+ for iPhone (hereinafter, this service)]
- For this service, J:COM will act as an intermediary for the purchase of "AppleCare+" through Apple, and the service will be provided to customers directly by Apple.
- This service is available from the day after application.
- "AppleCare+" can only be purchased at the same time as the purchase of the applicable device. However, if it is within 30 days of purchasing the applicable device, the customer can purchase it at an Apple Store directly.
- If you cancel either "AppleCare+" or "J:COM MOBILE A Plan," you will be charged up to the monthly usage fee for the month of cancellation. There will be no pro rata charge.
- "AppleCare+" services are provided in addition to legal rights under consumer protection laws in each jurisdiction, and purchasing this service is not required when purchasing an iPhone. In order to use "AppleCare+", you must agree to the terms. For detailed terms, please visit http://www.apple.com/legal/sales-support/applecare/applecareplus.
- For this service, monthly fees will be charged from the month following the month that includes the seventh day after the day you receive or plan to receive the applicable device.
- The contract may be cancelled unconditionally, for example when Apple ends support for a specific device.
[About the amount including tax]
- Consumption tax differences may occur due to changes in the consumption tax rounding method under the invoice system.
