Secure terminal Guarantee 60
Troubles such as failure, damage, and water damage are safe with this!
Remote control support even when lost.
If you apply for "J:COM MOBILE A Plan ST" and a "device designated by our company" or "Safe Device Guarantee 60," you can use the following services to prepare for device malfunctions or loss that cannot be covered by repairs.
Monthly usage fee
| Per device | 600yen per month (660 yen including tax) |
|---|
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If you purchase accessories at the same time as joining,
Get a 50 yen (55 yen including tax) discount for 24 months!
- If you purchase any mobile accessories separately designated by us at the same time as subscribing to "Safe Device Guarantee 60", a discount will be applied to the "Safe Device Guarantee 60" usage fee for the month following the month in which the mobile accessories are delivered.
- If you cancel your "Peace of Mind Device Guarantee 60" or cancel your accessory purchase during the discount period, the discount will end.
Available services
Reliable support when replacing equipment *1
You can replace the device at a low price when there is a problem that cannot be covered by repair, such as device failure, damage, or water damage.
| First time | Second time | 3rd time onwards |
|---|---|---|
| 0 Yen | 5,000 yen (5,500 yen including tax) |
19,800 yen (21,780 yen including tax) |
- If you are not subscribed to "Safe Device Warranty 60" and are subscribed to "Safe Device Warranty 48", the fees are different. If you are subscribed to "Safe Device Warranty 48", please click here
- The amount of the guarantee varies depending on the contents of the guarantee contract. Please check the contract details for details.
- Repair prices are subject to change without notice.
- If you wish to reissue SIM Card, an additional fee of 2,000 yen (2,200 yen including tax) will be required.
- In principle, the following devices are used for replacement:
- The same model and color as the target device. However, if it is difficult to procure the same model or color as the target device due to discontinuation of production, etc., a replacement device of the same model or color as the target device J:COM determines has the same or greater functions as the target device may be used.
- The version of the operating system (OS) installed on the replacement device may be different from the version of the OS installed on the target device at the time of the accident.
- The replacement equipment is refurbished.
Helpful support when your device is lost *2
If you lose your device, you can receive the following support by contacting J:COM.
| Remote screen lock *3 | Remotely lock the screen so that the data on your device cannot be easily viewed. |
|---|---|
| Remote data erasure *4 | In case the device cannot be found, data can be erased (initialized) remotely to prevent information leakage. |
| Location information acquisition *5 | Acquire the location information of the lost terminal based on the radio waves from GPS and base stations. |
- The app must be installed in advance. If you are not connected to the network, you will not be able to use the services.
"Safe Device Guarantee 60" supported devices
AQUOS sense8 /Galaxy A23 5G/BASIO active/BASIO active2
- Click here for Safe Device Warranty 48
- Click here for iPhone warranty service
About applying for "Safe Device Guarantee 60"
Applications will be accepted at the same time as contracting for "J:COM MOBILE A Plan ST" and a "device designated by our company" (new contract, model change, additional purchase).
- Please note that you cannot apply for the "Peace of Mind Device Guarantee 60" after signing up for the device contract.
About repair
J:COM repair service (paid): J:COM also accepts repairs. Please contact us by phone for details. During the repair period, we will lend you a loaner machine for a fee.
0120-919-988
(9:00-18:00 [Open all year round])
- Free repair or replacement for spontaneous failures within the free warranty period (1 year), paid replacement for failures caused by the customer.
- The app must be installed in advance. If you are not connected to the network, you will not be able to use the services.
- Lock screen in case your device is lost.
- Depending on the device, data on the SD card may also be erased. Note that erased data cannot be restored.
- "Location information" must be turned on in the device settings. Location information may not be obtained accurately depending on the signal strength.
- You must subscribe to this plan when purchasing a J:COM MOBILE device.
- The warranty period is up to 60 months per device.
- Free repair or replacement for spontaneous failures within the free warranty period (1 year), paid replacement for failures caused by the customer.
- Free for the first month of use, billed from the following month. Cancellation in the middle of the month is calculated on a daily basis.
- The amount of the guarantee varies depending on the contents of the guarantee contract.
[About the amount including tax]
- Consumption tax differences may occur due to changes in the consumption tax rounding method under the invoice system.
