privacy policy

privacy policy

Privacy policy

The personal information protection policy of JCOM Co., Ltd. is defined as follows.
(declaration)
JCOM Co., Ltd. (hereinafter referred to as "JCOM") may use the personal information of its customers in order to widely provide various services and information to its customers.
Therefore, when using personal information, we are responsible for proper and strict protection management.
"JCOM" has been striving to protect personal information for some time. We will declare the following basic policy and formulate a personal information protection management system in accordance with "JISQ 15001 Personal Information Protection Management System Requirements".

Basic policy

We will protect, manage, acquire, use, and provide personal information in an appropriate and strict manner in consideration of the nature and scale of our business (providing a wide range of services and information to our customers).
When acquiring, using, and providing personal information, we will specify the purpose as much as possible and will not use it for any other purpose. We will also take measures to that end. We will specify the source or method of obtaining personal information as specifically as possible, and comply with laws and regulations, national guidelines and other norms regarding personal information.
When managing personal information, we will appoint a person in charge of management, manage it appropriately, and strive to prevent it from leaking to the outside. In addition, in order to prevent risks such as unauthorized access from the outside, loss, damage, falsification and leakage of personal information, we will take all possible measures such as appropriate and rational levels of safety measures to prevent accidents. We will promptly take corrective action.
We will handle personal information only to the extent necessary to achieve the purpose of use, and will do so with due consideration so as not to impair the rights of our customers.
In addition, we will not disclose or provide personal information to third parties other than outsourcing contractors without the consent of the customer, except in cases where it falls under the matters specifically stipulated by laws and regulations and other norms.
We will respond appropriately to complaints and consultations regarding the handling of personal information.
We will continuously improve the personal information protection management system in line with future changes in the situation.
In the event of a leakage of personal information of a customer, we will endeavor to respond based on laws and regulations and other regulations, such as promptly notifying the customer of the facts.
We will set a retention period for the customer's personal information necessary for the purpose of use, and after the retention period has elapsed or the purpose of use has been achieved, the customer's personal information will be deleted without delay. However, this does not apply to matters specifically stipulated by laws and regulations and other norms.
We may change the contents of this privacy policy as necessary. In this case, the latest content will be posted on the "JCOM" website.

Enforced December 1, 2004
Revised on April 1, 2020
JCOM Co., Ltd.
President, Representative Director Yoichi Iwaki

Inquiries about personal information protection policy

For inquiries regarding our personal information protection policy, please contact us here.

contact address:
J:COM Customer Center

0120-999-000

Open all year round 9:00-18:00

JCOM Corporation Personal Information Protection Manager
General Manager of Risk Management Department

Handling of personal information

Acquisition and use of personal information

JCOM Co., Ltd. is entrusted with the personal information held by J:COM service management station and related subsidiaries such as program providers, telecommunications carriers, and construction companies for the purpose of overall operation of J:COM service. We will use it within the range.
In addition, J:COM Service Management Bureau shall comply with the Act on the Protection of Personal Information (Act No. 57 of 2003), the Basic Policy on the Protection of Personal Information (Cabinet Decision on April 2, 2004), and the personal information of broadcast recipients, etc. Comply with guidelines for information protection (Ministry of Internal Affairs and Communications Notification No. 696 of 2004), guidelines for personal information protection in telecommunications business (Ministry of Internal Affairs and Communications Notification No. 695 of 2004), and other laws and guidelines related to our business. In addition, personal information may be used as follows in accordance with JISQ15001.
In addition, we comply with the certified organization guidelines regarding personal information protection in the broadcasting field created by the certified personal information protection organization (Personal Information Protection Center within the Broadcast Security Center, General Incorporated Foundation) of which we are a member.
J:COM Service Management Bureau will confirm the details of the service you have applied for, provide information on services provided by J:COM Group companies, and ask for your personal information as information necessary to actually provide the service. Masu.
In addition, if we are able to confirm that there has been a change in the registered personal information, such as the name of the city, town or village, postal code, or information that may cause problems in product delivery or billing, Registration information may be changed.
Please note that information about people who have used any of our services in the past will be handled in the same manner as customer information.
The main purposes of using customers' personal information are as follows.

  1. To confirm registration for various membership services and to provide services
  2. For billing, payment and confirmation of various products and services
  3. To send prizes such as sweepstakes that you have applied for
  4. For the production, announcement and guidance of periodicals, books, digital contents, e-mails, various membership services, and other services including when it is included)
  5. To cooperate with surveys, invite participation in various events, and report the results
  6. To analyze the usage status and viewing/browsing history of services, websites, etc., and to deliver information on companies and organizations that are considered beneficial to customers, including the Company
  7. For other purposes, in accordance with the terms and conditions of contracts and other terms and conditions related to services provided by J:COM Group companies.
  • *Personal information acquired for the purposes of use in (3), (4) and (5) above is directly managed by JCOM Co., Ltd., and will be managed as personal information subject to disclosure by the Company. Personal information subject to disclosure is information that has the authority to respond to disclosure, correction, addition, deletion, etc. of registered information requested by customers.

When communicating with customers over the phone, we may record the call in order to confirm the content of the inquiry and improve the quality of our response.
In addition to providing services, J:COM Group companies may conduct questionnaire surveys for the purpose of improving existing services or developing new services.
In this case, we may ask for personal information to the extent necessary for conducting questionnaire surveys and delivering rewards.
In addition to the above cases, J:COM Group companies acquire, use, and manage publicly available information, related information learned in the course of carrying out our business, and information provided by external businesses. .
When using such information that could be considered personal information for our business activities, we will take appropriate measures in accordance with JISQ15001.
The main purpose of use of personal information will be for sales promotion activities of J:COM services and in accordance with 1. above.

Provision of personal information to third parties

We will not provide registered personal information to third parties without the consent of the customer.
Even if we act as a proxy for the delivery of information that may be beneficial to customers from companies and organizations other than our company, we will not provide personal information to such companies and organizations without the consent of the customer.
However, if the customer requests information provision, service provision, product ordering, application, contact, or mediation from companies/organizations other than our company, or exhibits related to those companies/organizations If you apply for a meeting or seminar, we may provide your personal information to the company or organization concerned.
In addition, when it is necessary to provide information based on the law, when it is provided based on the provisions of contracts and other rules related to the services provided by our company, it is necessary to protect and defend the rights, property, safety, etc. of the customer We may provide personal information when we can reasonably judge that there is.
When we outsource the handling of personal information to an external business operator, we will select a business operator that satisfies a sufficient level of protection of personal information based on the contractor selection criteria established by our company, and will prevent leakage of personal information. We will contractually oblige you not to do so.
In addition, when outsourcing the handling of personal information from an external business operator, we will strictly manage the entrusted personal information and use it within the scope of the contract.

Shared use of personal information

In order to provide our customers with even higher value-added services, we will jointly use personal information among J:COM Group companies under strict management and supervision only when necessary within the following scope. .
In addition, we may review the handling of shared use as necessary in the future. In that case, we will post it on this page or notify you in advance.

1. Items of personal information to be used jointly

Name, address, phone number, gender, date of birth, e-mail address, usage history of various J:COM J:COM, inquiry history, viewing history, payment status, etc. All personal information acquired during provision (however, information that conflicts with confidentiality of communication is excluded)

3. Purpose of use by joint users

  • To confirm registration for membership services and to provide services
  • To manage information about content and applications downloaded by the Subscriber
  • For billing, payment and confirmation of products and services
  • To deliver prizes such as sweepstakes
  • To send rewards for surveys
  • To produce, announce, and provide information on periodicals, books, digital contents, e-mails, various membership services, and other services
  • To cooperate with surveys, invite participation in various events, and report the results
  • To understand the usage status of services, websites, etc., and to deliver information on companies and organizations that are considered beneficial to customers, including our company
  • To confirm the contents of inquiries and improve services
  • To use publicly available information, related information obtained in the course of carrying out our business, and information provided by external businesses for promotional activities of J:COM services.
  • For research, analysis and marketing
  • To display recommended information based on viewing information, usage status and operation records of installed equipment
  • In addition, for use based on the provisions of the contract terms and conditions related to the services provided by each company of J:COM Group
  • *Information used for the above purposes may be statistically processed.

4. Acquisition method

Personal information to be jointly used shall be acquired by each J:COM Group company through application forms, the Internet, postcards, etc.

5. Person responsible for management of jointly used personal information, address, and name of representative

  • Responsible person: JCOM Co., Ltd. Personal Information Protection Manager
  • Address: Marunouchi Trust Tower N, 1-8-1 Marunouchi, Chiyoda-ku, Tokyo
  • Name of Representative: Yoichi Iwaki

Management of personal information

We implement strict security measures to prevent the loss, misuse, and alteration of personal information. We will prepare a safe environment to prevent unauthorized access to personal information, and will review our security measures as technology advances.

About protection of personal information for reporting and writing purposes

Article 76 of the Personal Information J:COM Act stipulates that the application of the Personal Information Protection Act is exempted when personal information is handled for purposes such as reporting or writing. When handling personal information, we will handle it appropriately and manage it safely, and when we receive complaints regarding the handling of personal information, we will strive to respond appropriately.

Security control measures

Regarding the handling of personal information, we will appropriately implement security control measures that comply with the requirements of JISQ15001.

  1. Formulation of basic policy
    In order to ensure the proper handling of personal data, we have established a "Privacy Policy".
  2. Development of discipline related to the handling of personal data
    We have established rules for handling personal data, including the method of handling personal data, the person in charge, the person in charge, and their roles.
  3. Systematic security control measures
    After appointing a "personal information protection manager" as the person in charge of handling personal information, clarify and supervise the responsibilities and authority of employees regarding the handling of personal information, and facts or signs of violations of laws and internal regulations We have established a system for reporting and contacting the person in charge when we find out.
    We regularly inspect the handling of personal information and conduct appropriate audits.
  4. Physical and technical security control measures
    In areas where personal data is handled, we manage the entry and exit of employees and third parties, and take measures such as locked storage of documents, media, equipment, etc. containing personal information. In addition, we implement access control to information systems that handle personal data, computer virus countermeasures, anti-malware software countermeasures, and information system monitoring.
  5. Personnel security control measures
    We regularly provide employees with education and training on the proper handling of personal information.

Disclosure, Correction, Addition, Deletion, etc. of Personal Information

  1. We will manage your personal information as accurately and up-to-date as possible.
    We will disclose, correct, add, or delete registered information upon request from the customer. However, if it is determined that any of the following apply, we may refuse all or part of the request with an explanation of the reason.
    • When there is a risk of harming the life, body, property or other rights and interests of the person or a third party
    • When there is a risk of significant hindrance to the proper implementation of our business
    • In case of violation of laws and regulations
  2. When requesting the disclosure, correction, addition, deletion, etc. of a customer's personal information held by the Company, the customer must present one of the following documents to the Company in order to verify the identity of the customer. I'll enjoy having this.
    • driver's license
    • Health insurance card
      (When sending a copy, please black out the insurer number and the insured person's symbol/number.)
    • passport
    • Other documents that can be used to verify your identity
  3. The customer will be required to pay 1,000 yen (1,100 yen including tax) per request as a fee required for disclosure of the customer's personal information held by the company or notification of the purpose of use after the request from the company. I will pay.

About insurance agency business

We will use personal information to the extent necessary for the performance of insurance agency services entrusted by insurance companies, etc.
Please see the link below for the name of the insurance company that entrusts us with insurance agency services and the purpose of use.

contact address:
J:COM Small Amount and Short Term Insurance Co., Ltd.

In the insurance agency business, we may acquire and use sensitive information such as race, creed, family origin, permanent domicile, and health care (hereinafter referred to as “personal information requiring special care”).

  1. When acquiring, using, or providing to a third party personal information that requires special care to the extent necessary for business performance based on the consent of the individual, out of necessity to ensure proper business operations in the insurance industry.
  2. When acquiring, using, or providing to a third party special care-required personal information to the extent necessary for the performance of insurance claim payment procedures involving inheritance procedures.
  3. When acquiring, using, or providing to a third party special care-required personal information of employees, etc. regarding their affiliation or membership in political or religious groups or labor unions, to the extent necessary for performing insurance premium collection work, etc.
  4. When based on laws and regulations
  5. When it is necessary to protect human life, body or property
  6. When it is particularly necessary to improve public health or promote the sound development of children
  7. When it is necessary to cooperate with a national agency, a local public entity, or a person entrusted by them in carrying out the affairs stipulated by laws and regulations
  8. When biometric authentication information corresponding to special care-required personal information is used for identity verification based on the consent of the person

Handling of anonymously processed information

  1. When creating anonymously processed information, the Company will take appropriate measures to prevent the identification of specific individuals and the restoration of personal information used for creation.
  2. When we create anonymously processed information, we will disclose the items related to individuals included in the anonymously processed information.
  3. When providing anonymously processed information created by our company to a third party, we will disclose the items related to individuals included in the anonymously processed information to be provided and the method of provision, and will notify the third party that the information to be provided is anonymous. Clearly indicate that it is processing information.

Inquiries about personal information

For inquiries regarding personal information managed by the Company, please contact us here.

contact address:
J:COM Customer Center

0120-999-000

Marunouchi Trust Tower N, 1-8-1 Marunouchi, Chiyoda-ku, Tokyo

President, Representative Director Yoichi Iwaki

General Manager of Risk Management, Personal Information Protection Manager, JCOM Co., Ltd.

About Authorized Personal Information Protection Organization

Our company is a target business operator of the "Personal Information Protection Center (Broadcasting Security Center)", which is an authorized personal information protection organization based on the "Act on the Protection of Personal Information". If you have any questions about the handling of personal information related to our broadcasting service, you can consult us.

  • * This is not the point of contact for inquiries regarding our broadcasting services (program content, etc.). If you still have questions about the handling of personal information related to broadcasting after receiving an explanation from our company and need to consult, please contact us directly.

Contact:
Broadcasting Security Center
Personal Information Protection Center

http://www.sarc.or.jp/hogo/kaiketu.html

(Phone contact information is listed at the above URL)

Return to top of page