Privacy portal

The information we handle may include your privacy information.
In order to ensure that you can continue to use our services with peace of mind, we will not only comply with laws and regulations, but also put our customers first, and handle our customers' personal data appropriately with high ethical standards and social decency.
We will strive to maintain trust by publishing our policies on data utilization and initiatives regarding the acquisition, use, and protection of personal data as a "privacy portal."


March 29, 2024
We have opened a privacy portal.

Basic Privacy Policy

The basic privacy policy of JCOM Co., Ltd. is defined as follows.

1. We will provide new value to our customers and contribute to local communities and society.

  • Through the data you provide, we will better understand your needs and deliver new value.
  • We will create new services and innovations and contribute to the realization of prosperous communities and societies.

2. We respect the wishes of our customers

  • We put our customers first when it comes to protecting privacy. We respect the intentions of our customers when handling data.
  • We will sincerely and promptly respond to inquiries and questions from customers regarding their own data and rights.

3. We will actively and timely disclose information to customers in a transparent manner.

  • Prior to the acquisition and use of data, we will clarify the purpose of use and work to ensure that our customers can understand it through explanations using easy-to-understand expressions.
  • We will strive to provide and expand mechanisms for continuously disclosing up-to-date and transparent information to our customers.

4. Respect the privacy of our customers even when collaborating with group partners

  • In cooperation with group companies and partner companies, we support comfortable and secure living.
  • We will fully respect the privacy of our customers and manage it appropriately, even when collaborating with our group companies and partner companies.

5. We will establish a system to protect the privacy of our customers and operate it with high ethical standards.

  • Regarding the use and protection of data, we comply with the laws and regulations regarding personal information protection and data protection that apply to the industry to which J:COM Group belongs, and maintain internal systems and implement security measures.
  • We will judge the purpose and method of using data with high ethical standards and social decency. In addition, we will continue to implement in-house training and education, etc., and work to foster a corporate culture.

Enforced on April 1, 2022
JCOM Co., Ltd.
Yoichi Iwaki President, Representative Director

What is personal data?

Acquisition of personal data

Personal data includes information about the customer, such as name, address, and contract details, as well as information about the customer's usage, such as service usage history and billing details.

Handling of personal data

Purpose of use of personal data

We will use your personal data only to the extent necessary to achieve the purpose of use for which you have agreed.
We will explain in detail how it is used and its purpose.

About privacy protection efforts

Initiatives for personal data protection and security measures

In order to protect customer privacy, we have taken safety management measures, including establishing internal systems.

Customer control of privacy

We strive to protect your privacy so that you can use our services with peace of mind.
We provide functions that allow customers to check the usage status of their personal data and change settings, so please check them as necessary.

Various email reception settings

You can receive/stop receiving emails from our company.

Direct mail (DM) sending settings

You can set up to stop direct mail (DM) sent from our company.

To use it, you need to log in with your J:COM Personal ID.
Click here if you have forgotten your ID or password

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