Secure Terminal Guarantee 48
Troubles such as failure, damage, and water damage are safe with this!
Remote control support even when lost.
By applying for a "device designated by our company" and "Safe Device Warranty 48," you can use the following services to prepare for device malfunctions or loss that cannot be covered by repairs.
Monthly usage fee
500yenper terminal(550 yen including tax)/month
- Contract changes from "Safe Device Warranty" to "Device Warranty (formerly: Device Warranty Service)" are not possible. If you are already subscribed, please cancel your previous warranty service and sign up for a new "Safe Device Warranty 48" contract.
Available services
Reliable support when replacing equipment *1
You can replace the device at a low price when there is a problem that cannot be covered by repair, such as device failure, damage, or water damage.
It will be the replacement device price when purchased after 2022/10/5. Customers who purchased before 2022/10/4 may have a different exchange device price. Please check your contract for details.
| First time | Second time | 3rd time onwards | |
|---|---|---|---|
| Galaxy A21 Galaxy A20 |
1,000 yen (1,100 yen including tax) |
1,000 yen (1,100 yen including tax) |
3,600 yen (3,960 yen including tax) |
| except the above Smartphone/Tablet |
5,000 yen (5,500 yen including tax) |
8,000 yen (8,800 yen including tax) |
19,800 yen (21,780 yen including tax) |
- If you are not subscribed to "Safe Device Warranty 48" and are subscribed to "Safe Device Warranty 60", the fees will be different. If you are subscribed to "Safe Device Warranty 60", please click here
- The amount of the guarantee varies depending on the contents of the guarantee contract. Please check the contract details for details.
- Repair prices are subject to change without notice.
- If you wish to reissue SIM Card, an additional fee of 2,000 yen (2,200 yen including tax) will be required.
- In principle, the following devices are used for replacement:
- The same model and color as the target device. However, if it is difficult to procure the same model or color as the target device due to discontinuation of production, etc., a replacement device of the same model or color as the target device J:COM determines has the same or greater functions as the target device may be used.
- The version of the operating system (OS) installed on the replacement device may be different from the version of the OS installed on the target device at the time of the accident.
- The replacement equipment is refurbished.
Helpful support when your device is lost *2
If you lose your device, you can receive the following support by contacting J:COM.
| Remote screen lock *3 | Remotely lock the screen so that the data on your device cannot be easily viewed. |
|---|---|
| Remote data erasure *4 | In case the device cannot be found, data can be erased (initialized) remotely to prevent information leakage. |
| Location information acquisition *5 | Acquire the location information of the lost terminal based on the radio waves from GPS and base stations. |
- The app must be installed in advance. If you are not connected to the network, you will not be able to use the services.
"Safe Terminal Guarantee 48" supported terminals
Now accepting new applications
Galaxy Tab A/AQUOS sense8/Galaxy A23 5G/BASIO active
New applications closed
LG G Pad 8.0 Ⅲ (LGT02) / BASIO3 / Galaxy A30 / BASIO4 / Galaxy A21 / Galaxy A20 / AQUOS sense3 / AQUOS sense5G / AQUOS sense6s / AQUOS wish
- Click here for Secure Device Warranty 60
- Click here for iPhone warranty service
Application for "Safe Terminal Guarantee 48"
Applications will be accepted at the same time as a contract (new model, model change, or additional purchase) for "J:COM MOBILE A Plan ST" and "terminal specified by our company" or tablet. If you would like to apply, please inform your J:COM representative at the time of signing the contract.
Please note that you cannot additionally apply for "Anshin Device Guarantee 48" after signing a device contract.
About repair
J:COM repair service (paid): J:COM also accepts repairs. Please contact us by phone for details. During the repair period, we will lend you a loaner machine for a fee.
0120-919-988
(9:00-18:00 [Open all year round])
- Free repair or replacement for spontaneous failures within the free warranty period (1 year), paid replacement for failures caused by the customer.
- The app must be installed in advance. If you are not connected to the network, you will not be able to use the services.
- Lock screen in case your device is lost.
- Depending on the device, data on the SD card may also be erased. Note that erased data cannot be restored.
- "Location information" must be turned on in the device settings. Location information may not be obtained accurately depending on the signal strength.
- Subscription is required at the same time as purchasing a J:COM MOBILE device or applying for a tablet.
- The maximum warranty period is 48 months per device.
- Free repair or replacement for spontaneous failures within the free warranty period (1 year), paid replacement for failures caused by the customer.
- Free for the first month of use, billed from the following month. Cancellation in the middle of the month is calculated on a daily basis.
- The amount of the guarantee varies depending on the contents of the guarantee contract.
[About the amount including tax]
- Consumption tax differences may occur due to changes in the consumption tax rounding method under the invoice system.
