Device Warranty for iPhone
Troubles such as failure, damage, and water damage are safe with this!
A replacement terminal is delivered with a single phone call.
If you sign up for ``Device Warranty for iPhone'' at the same time as signing up for an au Certified iPhone (certified used item) with ` J:COM MOBILE A Plan ST'', you will receive the following services that will protect you against breakdowns, damage, water exposure, etc. You can use it.
Monthly usage fee
600yenper terminal(660 yen including tax)/month
- Contracts cannot be changed from "Safe Device Guarantee", "Device Guarantee (former: Device Guarantee Service)", or "AppleCare+ for iPhone".
Available services
Reliable support when replacing equipment *1
Devices can be replaced at a low price in the event of trouble, such as device failure, damage, or water exposure.
Replacement equipment price list
| First time | 10,000 yen (11,000 yen including tax) |
|---|---|
| Second time | 15,000 yen (16,500 yen including tax) |
| 3rd time onwards | 19,800 yen (21,780 yen including tax) |
- If you have not subscribed to "Device Warranty for iPhone", the fee will be different.
- In case of theft, a separate SIM Card reissue fee of 2,000 yen (2,200 yen including tax) is required.
- As a general rule, replacement equipment will be the following equipment.
- It must be the same model and color as the target device. However, if it is difficult to procure a device of the same model or color as the target device due to discontinuation of production, etc., a replacement model or color determined by J:COM that has the same or better functionality as the target device will be used. There may be cases.
- The version of the operating system (OS) installed on the replacement device may differ from the version of the OS installed on the target device at the time of the accident.
- Replacement equipment is a refresh product.
About what is supported
au Certified iPhone XR (certified second-hand goods)
au Certified iPhone XS (certified second-hand goods)
au Certified iPhone XS Max (certified second-hand goods)
* New applications have ended.
au Certified iPhone (certified second hand)
About repair
When repairing, you can choose one of the following two repair methods.
- Carry-in Repair: Bring the product directly to an Apple Store or Apple Authorized Service Provider.
- Delivery repair: Apple-designated delivery company picks up the product and delivers it to the Apple repair center. Click here for details
[Notes]
- Subscription is required at the same time as purchasing an au Certified iPhone (certified second hand) device.
- The maximum warranty period is 48 months per device.
- Free repair or replacement for spontaneous failure within the free warranty period (30 days), paid replacement for failure caused by the customer.
- Free for the first month of use, billed from the following month. Cancellation in the middle of the month is calculated on a daily basis.
- In the case of a spontaneous failure within the free warranty period (30 days), we will replace it free of charge. If the failure is caused by the customer (liquid crystal cracking, dropping, submersion, etc.), it will be replaced for a fee.
[About the amount including tax]
- Consumption tax differences may occur due to changes in the consumption tax rounding method under the invoice system.
