FAQ

With J:COM WiMAX +5G S and J:COM WiMAX +5G, in addition to the WiMAX 2+ area, some areas of au's 5G and 4G LTE can now be used at no additional charge.
This allows for a wider and faster internet connection.

For mobile routers, the maximum downstream speed is 3.9Gbps / 183Mbps upstream, and for home routers, the maximum downstream speed is 4.2Gbps / 286Mbps upstream.
However, since it uses a best-effort method, it does not guarantee the speed when you actually connect to the Internet.
The communication speed varies depending on the radio wave conditions, line congestion, and the device you are using.

If your location is in the au 5G service area, it will automatically switch to 5G communication.

In the case of a mobile router, the currently connected communication (WiMAX/4G/5G) will be displayed on the display of the J:COM WiMAX compatible device, so you can check it here.
If you are using a home router, you can check from a web browser on your computer or a smartphone app.

This communication mode allows you to use au 4G LTE and au 5G communication over a wider range than the normal communication mode (standard mode).
You can check the areas where Plus Area Mode is available from Area/Communication Quality.
You can switch the communication mode (standard mode ⇔ plus area mode) on the display of the J:COM WiMAX compatible device for mobile routers, or on the web browser (configuration tool) of your computer or smartphone app for home routers. I will do it.
In the month in which you use Plus Area Mode, a separate optional usage fee will be charged, and an optional fee of 1,000 yen (1,100 yen including tax) will be charged the following month.

There is no upper limit on the monthly communication volume when using the normal communication mode (standard mode).
However, in order to avoid network congestion, if a large amount of data communication is used within a certain period of time, the communication speed may be restricted during busy hours.

You can check the current service area and future expansion plans from Area/Communication Quality.

Since radio waves are used for communication, it cannot be used in places where radio waves do not reach, such as tunnels, underground, indoors, behind buildings, and in mountainous areas, even within the WiMAX service area. Also, if you move to a location with poor signal strength while using the service, communication may be cut off.

It varies depending on the WiMAX signal conditions at the location where you are using it, as well as the personal computer you are using and electronic devices that can connect to the Internet. Due to the nature of radio waves, the state of radio waves fluctuates from moment to moment. Please use the radio wave status displayed on the device or app you are using as a guideline.

Even customers who have not subscribed to J:COM NET services or who do not live within the J:COM service area can subscribe. However, if you are not a member of J:COM NET, you will not be able to use NET optional services such as J:COM 's email address and security services.

No construction required.
However, if you apply at the same time as subscribing to a service provided by J:COM, you will need to separately install the subscribed service.

Among J:COM WiMAX compatible devices that you can currently apply for, mobile routers have the information necessary for configuration stored in the device in advance, so you can configure and use them from the device's settings screen even without a computer. Masu.
However, for home routers, you will need a computer, smartphone, etc. to make detailed settings.

Yes. An initial registration fee of 3,000 yen (3,300 yen including tax) will be charged.

The first month is free for new subscribers. At the time of cancellation, you will be billed for one month's usage even if you cancel in the middle of the month.

Please check the compatible devices page.

J:COM WiMAX compatible devices can be purchased at the time of contract.
Additionally, if you cancel your subscription, you can reuse compatible devices by signing up for a new UIM card (SIM Card) only.

We do not offer rentals.
Please apply and purchase on the J:COM homepage, at the customer center, at your local J:COM:COM shop, or at a cable TV station.

If the WiMAX compatible device you have is a J:COM WiMAX +5G S compatible device, you can use it. SIM Card that supports J:COM WiMAX +5G S is required.

"TypeC common AC adapter 01U" is required to charge the mobile router. Available at the UQ accessory shop. (If you have a TypeC cable, etc., you may be able to substitute it, but we do not guarantee that it will work.)
To charge the home router, you will need the AC adapter that comes with the product.

In addition to the main unit, a connection guide and notes on use (warranty) are included.
*AC adapter for charging is not included.

In addition to the main unit, a first guide, usage notes (warranty), AC adapter, and Ethernet cable (sample) are included.

You can apply on J:COM homepage, at the customer center, at your local J:COM shop, or at a cable TV station.

This applies to customers living in Japan, regardless of whether they are inside or outside J:COM 's service area.

J:COM allows up to one mobile router or home router per contract.
*Customers who are currently subscribed to a service other than J:COM WiMAX+5G S will not be able to subscribe to J:COM WiMAX +5G S unless they cancel their subscription.

You can use it by applying to J:COM WiMAX.
If you no longer need the WiMAX service you are using with another carrier, please cancel your subscription.

This is possible within 8 days after the contract is signed and the document arrives.
Please return J:COM WiMAX compatible devices and UIM cards (SIM Card).

If you only apply for J:COM WiMAX, you can choose between ``shipping at the earliest (delivered within a week or so from the date of application)'' or ``shipping at the earliest date of the following month (within a week or so at the beginning of the month following the date of application)''. Delivery) You can choose either one.
If you apply in conjunction with J:COM service, the product will be delivered approximately one week after J:COM service construction is completed. Delivery times may vary depending on the delivery situation.

I am very sorry. You cannot receive it. J:COM WiMAX compatible devices will be delivered by courier (Sagawa Express).

We will deliver in Sagawa Express.

I am very sorry. We cannot accept requests for arrival date and time by the customer. (If you are absent when you arrive, you will receive an absentee ballot.)

Cannot be changed. The shipping address will be the address you have subscribed to the J:COM service.

Please refer to the enclosed guidebook.

Setting guide

Speed Wi-Fi 5G X12

Speed Wi-Fi HOME 5G L13

If J:COM WiMAX compatible device is lost or stolen, it may be misused by a third party.
Please contact our customer center immediately and request that you take steps to stop communications.
Please note that monthly usage charges will still apply during the communication suspension period.
If you cannot find your lost device for a certain period of time, please cancel your contract.
■Contact us
0120-999-000
■Reception hours
AM 9:00~PM 6:00 (Open all year round)

For 14 days after the device arrives, J:COM will handle the exchange as an initial defective exchange. Please contact J:COM Customer Center.
If the initial defective replacement period has passed, we apologize for the inconvenience, but please consult your local au shop for repair.

We apologize for the inconvenience, but J:COM cannot repair or exchange products purchased from the UQ accessory shop. Please contact the UQ accessory shop where you purchased it.

There is no set period of use.

No contract cancellation fee will be incurred regardless of the timing of cancellation.

Customers who are currently subscribing to J:COM WiMAX 2+ will need to cancel their current J:COM WiMAX 2+ contract and newly subscribe to J:COM WiMAX +5G S.
*A contract cancellation fee will be charged when canceling J:COM WiMAX 2+. (However, if the item falls under any of the items stipulated in the "J:COM WiMAX 2+ Terms of Service" that do not incur a contract cancellation fee, no contract cancellation fee will be charged.)
For contract cancellation fees, please see the "J:COM WiMAX 2+ Service Terms of Use."

You will need to purchase a new J:COM WiMAX compatible device for which you wish to change.

J:COM WiMAX can be used even after canceling J:COM NET. (You can continue to use your current J:COM WiMAX compatible device and UIM card (SIM Card).)
Additionally, if you continue or newly subscribe to J:COM WiMAX at your new location, you will not be charged a cancellation fee for J:COM NET. (Removal costs will be incurred.)