User Guide

Worried about choosing your own plan?
It's okay to be!

J:COMオンラインショップが
便利な3つの理由

Part 1

with a simple simulation
Find out which plan is right for you
Part 2

No need to visit
No waiting time
Part 3

from anywhere
Apply anytime

From consideration to application

easy! 3 steps

STEP 01

choose a service

STEP 02

Check price

STEP 03

Application

STEP 01Choose a service

I want to join with J:COM
We have a service!

desired service
Selection

I don't know which service is right for me...

suit me first
Diagnose service

Manual service
diagnose

STEP 02Check the price

Click here if you have already decided what to apply for
[STEP 03] Application

Choose the course and price that suits you
Consider while confirming

Simply select the service you want
It's a simple simulation

be on one's mind
there is a course

from course selection
simulation

The necessary information in the plan details
check all at once

In addition to fees, information necessary for procedures
Easy-to-understand guidance

Plan and course decided
Go to application procedure

STEP 03Application

Please enter your customer information
Application completed

For consideration and application
From here

Those who want to apply immediately

User J:COM
Service addition/change

Course/Price
Those who want to check in advance

Savings calculator

Service that suits you
who want to find

Easy service diagnosis

Feel free to consult us

New customers

AM 9:00~PM 6:00 [Open all year round]

J:COM Customers

Confirmation and change of contract details
My page login

Troubleshooting/Frequently Asked Questions
Customer support

Learn more

FAQ

What can I do in Onlineshop?: You can apply for a new J:COM service. We also offer price simulations and detailed service diagnoses so that even first-time users can choose a plan.

Click here for Onlineshop usage guide
Is there a minimum usage period?: There is no minimum usage period (please check the notes for each service).

About J:COM TV/NET/PHONE
For contracts with separate contract periods, such as value plans, value selects, NET packs, and In My Room special plans, each contract period will apply.

About J:COM MOBILE
If you cancel your contract midway through installment payments for your device, you will be required to pay the remaining amount in installments either all at once or in installments. In addition, payment timing and method will be based on the invoice from J:COM.
What procedures are there before I can start using the service?: The procedure from application to start of use differs depending on the service.

Please see the link below for details.

J:COM TV

J:COM NET

J:COM MOBILE

J:COM PHONE

J:COM DENRYOKU

J:COM GAS

J:COM HOME

J:COM Telemedicine
What kind of work do I do when I subscribe to J:COM 's service?: Pulling in cables, installing and setting equipment, etc. The construction work will differ depending on the condition of the building and the contracted service.

[For detached houses]

We will run the cables installed on outdoor utility poles into your home and route them to the room where you will use the service.
See below for details.

For those who live in detached houses

[For condominiums (multi-family housing)]

If the property has already been introduced, you can use the service immediately with only a simple installation work in the room.
See below for details on property search and installation.

For those who live in an apartment complex

If J:COM service has not been installed, installation work will be required at the property (please contact us for details).

Click here for construction inquiries

List of frequently asked questions