Application process
(When using J:COM Telemedicine /TV)
From application to start of use
Introducing flow
Prior confirmation before application
Before applying for the service, please check the following in advance.
Check service area
First, check to see if your area is covered by our service.
Even within the area, services may not be available due to building or location conditions.
Search for medical institutions
Please check the medical institutions that have introduced J:COM Telemedicine.
- Diagnosis and prescription may be difficult.
- This is different from a health consultation service.
Those who cannot find their desired medical institution
Flow to use
Sign Up
Receiving a web camera
Installation/setting
If you are subscribed to J:COM TV and your dedicated tuner is "J:COM LINK", you can complete the procedure online.
For others, please apply by phone.
- J:COM TV (LINK)
For those who are currently enrolled - J:COM TV (LINK)
For those who are not yet subscribed
Apply by web form
Acceptable credit cards
In principle, the only payment method for J:COM Telemedicine is by credit card.
Acceptable credit cards are those with the following marks.
Acceptable credit cards: VISA, Mastercard, JCB, AMEX, Diners. Rakuten Card cannot be registered.
Receipt of web camera
The web camera will be delivered to your home in about a week after you apply.
Installation and setting of equipment
The person in charge of installation will visit you according to the specified date and will install the web camera etc. We will also guide you on how to operate the equipment.
Installation work may not be possible on your desired schedule due to congestion.
Start using
Please make an appointment for the treatment on your desired date and time.
You will need your insurance card, so please have it handy.
Our staff can also be present during your consultation to provide operational support.
Apply by phone
J:COM Customer Center
(Telemedicine dial)
Procedure/Explanation
Equipment required for using the service
J:COM staff will visit your home and explain the procedures and services required to use the service.
The actual item provided may differ from the image.
Acceptable credit cards
In principle, the only payment method for J:COM Telemedicine is by credit card.
Acceptable credit cards are those with the following marks.
Acceptable credit cards: VISA, Mastercard, JCB, AMEX, Diners. Rakuten Card cannot be registered.
Receipt of web camera
The web camera will be delivered to your home in about a week after you apply.
Installation and setting of equipment
The person in charge of installation will visit you according to the specified date and will install the web camera etc. We will also guide you on how to operate the equipment.
Installation work may not be possible on your desired schedule due to congestion.
Start using
Please make an appointment for the treatment on your desired date and time.
You will need your insurance card, so please have it handy.
Our staff can also be present during your consultation to provide operational support.
Preparation is complete. You can start Telemedicine.
Reliable support
Leave the settings and installation to us
We will handle all initial settings, such as device installation and dedicated application settings.
We will carefully explain the basic operation, so you can use it with confidence.
- Additional fees may apply.
- Prices and service details are subject to change without notice.
New customers
Contact us by phone
(Free call)
0120-934-970
AM 9:00-PM 6:00 [Open all year round]
Those who wish to receive medical treatment using their smartphone
[About the amount including tax]
- Consumption tax differences may occur due to changes in the consumption tax rounding method under the invoice system.
