Application flow (J:COM NET)
Use from application
Introducing the flow to start
from application
Before use
- Apartments
- Houses
Choice of course plan
Great pricing!
Save money on the internet
Information on plans that can be used happily.
|
High-capacity, ultra-high-speed network of
For those who want to get started at a great price! 10G 3 months:
1,628
yen per month *1
(tax included) Plus 10,000 yen cashback |
|
High-speed internet with Wi-Fi of
For those who want to get started at a great price! 1G 3 months:
0
yen per month *1
(tax included) Plus 10,000 yen cashback |
|
Saikyo Young Wari
1G
Until May 31, 2024
If you are under 26
moreover |
- WEB Gentei Start Wari applies. 2-year contract, automatically renewed. Cancellation during the contract period will incur a cancellation fee.
- After the 6-month discount ends, the monthly fee will automatically be renewed at the "Seishun 22 Wari / Seishun 26 Wari" discount. 2-year contract, automatically renewed. Cancellation fee required for mid-contract.
Click here for more detailed prices
Savings calculatorSign Up
You can complete your application online. You can also check the courses and prices here.
If you apply for TV and internet at the same time or apply for internet only.
You can also select the construction date and equipment delivery date online.
- Depending on the property you live in and the service you have applied for, our staff may contact you by phone.
- Please note that even within the area, services may not be provided depending on the building or location.
- If you would like to apply for a set with a smartphone, please apply for the smartphone using the dedicated form.
Start using
Customers can complete the installation and settings themselves.
If you prefer, you can also choose to have the installation done by a worker.
Installation and settings must be done by the customer themselves.
You can select "Installation by workers".
For some properties and services, only "installation by workers" is possible.
Customer installation
You can do everything from installation to initial settings by yourself.
Worker installation
J:COM 's construction personnel will visit the customer's home and install the equipment, initialize it, and explain how to use it.
Close- For some properties and services, only "installation by workers" is possible.
- In the case of J:COM NET Hikari (N), initial settings during a visit are not possible.
Choice of course plan
Great pricing!
Save money on the internet
Information on plans that can be used happily.
|
High-capacity, ultra-high-speed network of
For those who want to get started at a great price! 10G 6 months:
0
yenper
month (tax included) |
|
High-speed internet with Wi-Fi of
For those who want to get started at a great price! 1G 6 months:
0
yenper
month (tax included) |
WEB Gentei Start Wari and cashback of 20,000 yen per month. 2-year contract, automatically renewed. Cancellation midway requires a cancellation fee.
Click here for more detailed prices
Sign Up
If you would like to apply for a set with a smartphone, please apply for the smartphone using the dedicated form.
Content confirmation, adjustment of construction date
J:COM staff will contact you by phone.
We will inform you of the detailed amount and confirm the details of your application.
After that, we will explain the construction, adjust the schedule, and decide on a visit date for the person in charge of the construction.
Please note that even within the area, services may not be provided depending on the building or location.
Field survey (free)
Based on the address you provided, we will check whether the cable can be connected.
Installation work and start of use
J:COM 's construction personnel will visit the customer's home and perform the installation work for the service.
Rest assured that all equipment installation and initial settings will be done by the construction personnel.
We will also explain how to use it.
Once construction is complete, you can begin using the services you have contracted for immediately.
Construction and equipment installation
See details
- Installation time will vary depending on the building situation, contracted services, and construction details.
Details will be provided at the time of signing the contract. - Construction work requires the presence of the customer.
- In the case of J:COM NET Hikari (N), initial settings during a visit are not possible.
Initial setting is J:COM
Leave it to me! (free)
The initial setup fee of 5,300 yen (5,830 yen including tax) will be waived for one unit until the end of the month following the completion of J:COM NET installation work.
In the case of J:COM NET Hikari (N), initial settings cannot be done on-site.
after joining
Full support
We will respond to service-related matters and problems at a wide range of contact points.
Customer support
Our staff will consult with you over the phone.
Support page/app/chat/LINE
You can search for frequently asked questions and make inquiries.
\ If you are having trouble setting up your home equipment! /
"Enkaku Support"
500 yen (550 yen including tax)/month
Solving problems with cable TV and the Internet,
We will support you to use the service comfortably.
FAQ
- Can you do the initial settings for connecting to the internet?
-
Up until the end of the month following the completion of J:COM NET installation work, you can have one PC's initial settings (connection settings, e-mail settings, and security settings) performed free of charge.
- I want to know about support after joining
-
We offer a wide range of contact methods, from inquiries by phone or chat to guidance on our homepage with support information. In addition, by subscribing to Enkaku Support (550 yen per month (tax included)), you can receive remotely operated support from an operator.
- I have a room where Wi-Fi is difficult to connect to. Can I still use this reliably?
-
J:COM provides a Mesh Wi-Fi service using wireless repeaters (pods). You can now use Wi-Fi stably even in rooms where Wi-Fi had difficulty reaching.
- Is security service available?
-
You can use security services such as "McAfee for ZAQ," which protects your computer from viruses and unauthorized access, and "i-Filter for ZAQ," which limits the time your children spend online and prevents them from accessing dangerous sites, free of charge.
- Can I use my current email address?
-
If you have a free email such as Gmail, you can use it with no problems. There are services from each company that allow you to continue using the email address of your current provider even after canceling your contract. Please contact your current provider for details.
- Can I use a commercially available Wi-Fi router?
-
Yes. You can use general Wi-Fi routers currently on the market. Please note that J:COM also has a built-in Wi-Fi router modem that complies with the latest standards.
With J:COM NET Hikari (N), you can use any Wi-Fi router that supports FLET'S Hikari.
J:COM NET
Click here if you are already a member
Please check here for support information and questions for those who are currently enrolled.
If you are considering signing up or adding services
Sign Up information
New CustomersFind the perfect
plan for you
Some properties offer free or discounted options!
If you are considering signing up or adding services
Sign Up information
New customers
Telephone consultation
050-3092-3161
9:00 a.m. - 6:00 p.m. [Closed all year round] / Available translations
日本語での通話は
こちら
신청·문의
050-3092-3161
AM9:00-PM6:00【연중무휴】／통역 있음
日本語での通話は
こちら
Ứng dụng / Yêu cầu
050-3092-3161
AM9:00-PM6:00【mở cửa quanh năm】／có phiên dịch
日本語での通話は
こちら
Solicitação/Consultas
050-3092-3161
AM9:00-PM6:00【aberto todo o ano】／com intérprete
日本語での通話は
こちら
InquiriesFind the perfect
plan for you
Some properties offer free or discounted options!
- The displayed communication speed is the maximum value according to technical standards and does not guarantee a constant speed. It varies depending on the usage environment.
- McAfee, and the McAfee logo are trademarks or registered trademarks of McAfee, LLC or its subsidiaries in the United States and other countries. Other trademarks and brands may be claimed by others.
[About the amount including tax]
- Consumption tax differences may occur due to changes in the consumption tax rounding method under the invoice system.
