Application process
(J:COM PHONE Plus)
Use from application
Introducing the flow to start
from application
Before use
- Apartments
- Houses
Sign Up
Savings calculator- If you use Landline number portability, it may not be possible to provide it depending on the region and phone number.
- If you would like to apply for a set with a smartphone, please apply for the smartphone using the dedicated form.
Content confirmation, adjustment of construction date
J:COM staff will contact you by phone.
We will inform you of the detailed amount and confirm the details of your application.
After that, we will explain the construction, adjust the schedule, and decide on a visit date for the person in charge of the construction.
Installation work and start of use
J:COM 's construction personnel will visit the customer's home and perform the installation work for the service.
Rest assured that all equipment installation and initial settings will be done by the construction personnel.
We will also explain how to use it.
Once construction is complete, you can begin using the services you have contracted for immediately.
Construction and equipment installation
See details
- Installation time will vary depending on the building situation, contracted services, and construction details.
Details will be provided at the time of signing the contract. - Construction work requires the presence of the customer.
- In the case of J:COM NET Hikari (N), initial settings during a visit are not possible.
- When using Landline number portability, it takes several days from the date of installation to the start of service.
Sign Up
- If you use Landline number portability, it may not be possible to provide it depending on the region and phone number.
- If you would like to apply for a set with a smartphone, please apply for the smartphone using the dedicated form.
Content confirmation, adjustment of construction date
J:COM staff will contact you by phone.
We will inform you of the detailed amount and confirm the details of your application.
After that, we will explain the construction, adjust the schedule, and decide on a visit date for the person in charge of the construction.
Field survey (free)
Based on the address you provided, we will check whether the cable can be connected.
Installation work and start of use
J:COM 's construction personnel will visit the customer's home and perform the installation work for the service.
Rest assured that all equipment installation and initial settings will be done by the construction personnel.
We will also explain how to use it.
Once construction is complete, you can begin using the services you have contracted for immediately.
Construction and equipment installation
See details
- Installation time will vary depending on the building situation, contracted services, and construction details.
Details will be provided at the time of signing the contract. - Construction work requires the presence of the customer.
- In the case of J:COM NET Hikari (N), initial settings during a visit are not possible.
- When using Landline number portability, it takes several days from the date of installation to the start of service.
after joining
Full support
We will respond to service-related matters and problems at a wide range of contact points.
Customer support
Our staff will consult with you over the phone.
Support page/app/chat/LINE
You can search for frequently asked questions and make inquiries.
If you are having trouble setting up your home equipment
Enkaku support
500 yen (550 yen including tax) / month
We provide support so that you can use our services comfortably by resolving problems with cable TV, the Internet, and Landline.
Find the perfect plan for you
Find the perfect plan for you
If you are considering signing up or adding services
Sign Up information
New CustomersFind the perfect
plan for you
Some properties offer free or discounted options!
If you are considering signing up or adding services
Sign Up information
New customers
phone call
050-3092-3161
9:00 a.m. - 6:00 p.m. [Closed all year round] / Available translations
신청·문의
050-3092-3161
AM9:00-PM6:00【연중무휴】／통역 있음
Ứng dụng / Yêu cầu
050-3092-3161
AM9:00-PM6:00【mở cửa quanh năm】／có phiên dịch
Solicitação/Consultas
050-3092-3161
AM9:00-PM6:00【aberto todo o ano】／com intérprete
InquiriesFind the perfect
plan for you
Some properties offer free or discounted options!
- Service specifications may vary depending on the area and building.
- J:COM PHONE Plus is an IP phone service that uses the latest VoIP technology.
Landline number portability service
- Service may not be available depending on the region or phone number.
- Several days are required from the date of installation to the start of service.
- A fee/construction fee may be required.
- All images, screens, and illustrations are images.
[About the amount including tax]
- Consumption tax differences may occur due to changes in the consumption tax rounding method under the invoice system.
