Application process (J:COM HOME pack)

Use from application
Introducing the flow to start

from application
Before use

Step 1

Web or
Apply by phone

Apply online or by phone.
A Wi-Fi environment *1 is required for use, and a smartphone *2 is required to operate the app. If you do not have one, our staff will guide you through the plan.

Apply for J:COM HOME

Pick up your device

After completing the procedure, the terminal will be delivered by courier.

  • The delivery company will be Yamato Transport.
  • Depending on the situation, shipping and delivery may be delayed.
  • You must receive your device by the date of your initial setup visit.
  • If you do not receive the product (device, etc.) within 7 days after the estimated arrival date due to reasons such as absence, usage charges will be incurred from the 8th day including the estimated arrival date.


The person in charge of installation will visit you according to the specified date and perform the installation work so that you can use the service.

Step 4

Start using

As soon as the installation is complete, you can start using the contracted services immediately. Even after signing the contract, we will support you if you have any problems with the setting method.

Initial setting is J:COM
Leave it to me! (free)

Free travel expenses

J:COM HOME Pack also includes "Omakase Support". Visiting support is available for free *3.


We will handle all initial settings, including installing J:COM HOME terminals and setting up dedicated apps and accounts. Basic operations will also be explained in detail.

Perfect after-sales support!

We will also respond to any problems you may have with your device after joining J:COM HOME!
All travel expenses are free *3, so please leave it to us with confidence.

Omakase support is
We also support other J:COM services!

Problems with cable TV and the Internet,
We will support you to use the service comfortably!

Remote support
Dedicated support number
visit support

Omakase Support


I would like to know the flow up to the start of use.

Information about the J:COM HOME pack can be found here.

Information on other services such as TV, NET, and PHONE can be found here.

It seems difficult to set up the terminal and set up the application.

J:COM workers will visit you free of charge * and will install the terminal and explain how to operate it.

  • After the 4th visit support within the same month, the normal fee will be charged.

Omakase Support

Do you have anything to prepare in advance?

To use J:COM HOME, you will need your home's internet connection environment (internet connection line, wireless LAN router) and a smartphone to set up the dedicated app.

For details, please check the advance preparation.

Can I sign a contract no matter where I live in Japan?

J:COM HOME is a service that can only be subscribed to by customers living within J:COM 's service area. Those outside the service area cannot apply.
Please note.

What should I do if there is a problem with my device after subscribing?

We provide telephone support, on-site support, and website support.

If you have any problems with your device after subscribing to the J:COM HOME pack, we will take care of all your travel expenses for free *1.

  • After the 4th visit support within the same month, the normal fee will be charged.

Omakase Support

support site

  • Internet connection and wireless LAN router
  • J:COM HOME App compatible models: Smartphones with Android 6.0 or higher or iOS 12.0 or higher
  • A business trip fee of 4,400 yen (tax included) will be required for support visits after the 4th time within the same month.

[About the amount including tax]

  • Consumption tax differences may occur due to changes in the consumption tax rounding method under the invoice system.