Switching company name: Name of retail electricity company under contract
Current contract type: contract type/plan name in use
Subscriber name
Switching operator customer number: Customer number of the retail electricity company you are contracted with
Supply point identification number: A number that identifies the electricity supply point (22 digits)

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What is a customer number/supply point identification number?

Customer number
It is a number around 10 digits issued to each customer by the contracted electric power company. It may be written as "contract number".
Supply point identification number
A 22-digit number that identifies the location where electricity is used.

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How soon can I start using the service after applying?

After applying online, you can use it in about 3 weeks.

Do I need to contact my current power company to cancel the contract?

There is no need to contact your current power company. Please leave all necessary procedures to J:COM before switching.

Can I apply for an apartment or rental housing?

You can apply if you do not have a lump-sum electricity contract for the entire building and each household has an individual contract with a power company.

If the entire condominium is contracted through a management association, etc. (high-voltage bulk power receiving contract), the response will be different, so please check with your condominium management association or contracted electric power company.

Is indoor construction required when switching to "J:COM Electricity"?

You can switch to "J:COM Electricity" without any indoor construction work required ^*1.

It may be necessary to replace the outdoor meter (watt-hour meter) (free of charge).

Can I cancel after applying?

You can cancel anytime. There is no penalty for cancellation.

Please be assured that you will not be charged a penalty even if you cancel the electricity service after joining.

Can I only sign up for J:COM Denki if I get a cable TV set?

Anyone who lives within the areas served by the following electric power companies can apply for "J:COM Denki" alone.

Hokkaido Electric Power
Tohoku Electric Power
Tokyo Electric Power Company
Kansai Electric Power
Chugoku Electric Power
Kyushu Electric Power

Electricity charges

Are there initial costs such as fees?: There are no initial costs, such as fees or installation costs, associated with subscribing to "J:COM Denki."
When will I receive my invoice?: After switching to our company, it depends on whether the first meter reading is performed in the current month or the next month.

[Tohoku Electric Power, Tokyo Electric Power, Kansai Electric Power, Chugoku Electric Power, Kyushu Electric Power area]
If the initial meter reading is performed within the same month, you will be billed the following month after the switchover.
If the initial meter reading is performed the following month, you will be billed the month after the switchover.

[Hokkaido Electric Power Area]
If the initial meter reading is performed within the same month, you will be billed two months after the switchover.
If the initial meter reading is to be performed the following month, you will be billed three months after the switchover.

About after joining

Are there any restrictions on the contract period? Will I be charged a penalty for canceling the contract?: There are no restrictions on the contract period.
You can cancel at any time without penalty.

For customers with long-term contracts that include other J:COM services, individual contract terms will apply.
Is there a cost to change the contract type or amperage?: The contract type and contract capacity can be changed. A fee of 3,300 yen (including tax) may be charged for changes.

◇About cost
If the amperage/capacity increases: free of charge
If the amperage/capacity decreases: 3,300 yen (tax included) if less than 1 year has passed since the day electricity was opened, or the date of plan change/amperage change/capacity change; free if more than 1 year has passed.

If you request a change to your contract current or contract capacity within one month of the start date of J:COM Power service, there will be no charge.

◇About change construction
J:COM will accept changes to the contract type and contract capacity and will ask for the desired date for construction, and the general power transmission and distribution company will carry out the construction. If the location of the distribution board or lead-in line is changed due to construction work that changes the contract type or contract capacity, you will be required to pay the amount billed by the general power transmission and distribution company separately.
Is construction necessary to change the contract type/plan?: It depends on the power company in your area.

■ Tokyo Electric Power, Kyushu Electric Power, Tohoku Electric Power, and Hokkaido Electric Power Area
construction work is required.
We will replace the ampere breaker (or limiter or contract safety breaker) installed in your home.
If necessary, such as installation or removal of the main switch, the customer will be required to perform construction work.

■ Kansai Electric Power and Chugoku Electric Power Areas
Since there is no ampere breaker installed, construction work by general power transmission and distribution companies is not required.
If you need to install or remove the main switch, you will need to make arrangements with an electrical contractor yourself.

Others

Do I need to be at home on the day of the power switchover? Also, will there be a power outage when switching?

Power outages will not occur. No need to stay at home.

If the power meter at the customer's home is not a smart meter, general power transmission and distribution companies are gradually replacing it with a smart meter.
A power outage may occur due to the replacement work for a smart meter.
Regarding the replacement work, the general power transmission and distribution business operator will contact the customer directly, so please check with the general power transmission and distribution business operator for details.

Please note that the smart meter replacement work date and J:COM Electric start date will not be the same day.

Do you offer an all-electric menu?

We are currently not accepting new applications for the all-electric menu.

After moving, can I immediately use "J:COM Denki" at my new address?

If you are in a hurry, please contact J:COM Customer Center Electricity Service Dedicated Line.

J:COM Electricity/Power Home Plan Application and Inquiry Hotline

0120-848-816
9:00-18:00 [Open all year round]

Please have your electricity meter reading slip and usage details from your current electric power company ready when you call.

Please be careful not to dial the wrong number.
If your caller ID is set to be hidden, please add "186" before 0120 when calling.

Who should I contact in the event of a power outage?

In the event of a power outage, please check the website of the general power transmission and distribution company in your area.

Will paper bills disappear?

We do not issue paper meter reading slips.

You can check the billed amount and usage on the website, so please check My Page.

Will switching affect the quality of electricity (stability and safety)?

J:COM Electricity/Power will use the same transmission and distribution equipment (power lines, substations, indoor wiring, etc.) as before, so the stability and safety of the electricity will remain unchanged.