Application process (J:COM Denki)
Switching is very easy!
- for the contract period
no binding - Initial cost
pear - Cancellation fee
pear - Witness construction
Pear *1
Flow to use
Preparation before application
If you wish to use this service at your current residence, please prepare in advance the meter reading slip and usage details from your current electric power company in order to make your application process smoother.
See how to check
Electricity rate simulationApply from the web
You can complete your application online.
New customers
Sign UpJ:COM Customers
Various proceduresAn email will be sent to you after your application is complete.
Items required for application
Electricity contract information (supply point number, customer number, etc.)
Please have your current electricity meter reading slip and usage details ready.
- If you are moving to a new location, please provide your new address.
Desired date to start electricity service
First-time users
credit card
Available cards here
Acceptable credit cards are those with the following mark.
Debit cards are not accepted.
You can use it to pay your monthly usage fee. Matters related to the date of withdrawal from the credit card settlement account and payment are based on the membership agreement stipulated by the designated credit card company and the terms and conditions and special agreements stipulated by the Company. In principle, please specify a credit card in the name of the contractor.
User J:COM and would like to transfer funds, you can also do so directly.
Customers who wish to have their money transferred directly from their account must complete the procedure by phone or by sending in documents, and their application will be considered complete once the procedure has been completed.
User J:COM
J:COM Personal ID
J:COM personal ID (subscriber ID) is required to apply.
Learn more about J:COM Personal ID
- If the contract holder is a minor, J:COM will contact you.
Start using
As soon as the contract is completed, you can start using it.
Indoor construction *1 ・Attendance is not required.
It may take several weeks to switch over.
Complete Support
J:COM Denki/ J:COM DENRYOKU
Click here User
User please click here for procedures, support information, and questions.
If you are considering signing up or adding services
Sign Up information
New CustomersCheck how much your electricity bill will be
J:COM電力に関するお問い合わせ
Contact us by phone (toll free)
0120-848-816
AM 9:00-PM 6:00 [open all year round]
FAQ
- What do I need when I apply?
-
The following information is required to apply. (Please have your electric bill (meter reading slip, etc.) handy.)
- Switching company name: Name of retail electricity company under contract
- Current contract type: contract type/plan name in use
- Subscriber name
- Switching operator customer number: Customer number of the retail electricity company you are contracted with
- Supply point identification number: A number that identifies the electricity supply point (22 digits)
Click here for information on how to check the number and contact information for each power company.
- Is interior work required when switching to "J:COM Denki/ J:COM DENRYOKU"?
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You can switch to "J:COM Denki/ J:COM DENRYOKU" without any interior work *1.
- It may be necessary to replace the outdoor meter (watt-hour meter) (free of charge).
If you live outside the Hokkaido area and subscribe after April 4, 2024, you will be eligible for "J:COM Denki." If you subscribed before April 4, 2024, or if you live in the Hokkaido area, you will be subscribed to "J:COM Electric Power."
- Can I get a contract unless it comes with cable TV?
-
Anyone who lives within the areas served by the following electric power companies can apply for an electricity-only contract.
- Hokkaido Electric Power
- Tohoku Electric Power
- Tokyo Electric Power Company
- Kansai Electric Power
- Chugoku Electric Power
- Kyushu Electric Power
- Are there initial costs such as fees?
-
There are no initial costs such as fees or construction costs associated with subscribing to "J:COM Denki/ J:COM DENRYOKU."
If you live outside the Hokkaido area and subscribe after April 4, 2024, you will be eligible for "J:COM Denki." If you subscribed before April 4, 2024, or if you live in the Hokkaido area, you will be subscribed to "J:COM Electric Power."
- Are there any restrictions on the contract period? Will I be charged a penalty for canceling the contract?
-
There are no restrictions on the contract period.
You can cancel at any time without penalty.For customers with long-term contracts that include other J:COM services, individual contract terms will apply.
- Is "J:COM Denki/ J:COM DENRYOKU" subject to drastic change mitigation?
-
"J:COM Denki/ J:COM DENRYOKU" is subject to the government's electricity and gas price mitigation measures project.
If you live outside the Hokkaido area and subscribe after April 4, 2024, you will be eligible for "J:COM Denki." If you subscribed before April 4, 2024, or if you live in the Hokkaido area, you will be subscribed to "J:COM Electric Power."
- It may be necessary to replace the outdoor meter (watt-hour meter) (free of charge).
- It may take several weeks to switch.
- Depending on the fuel cost adjustment amount in your area and the details of your current contract, some applications may not be accepted.
[About the amount including tax]
- Consumption tax differences may occur due to changes in the consumption tax rounding method under the invoice system.
