Enkaku support
"Enkaku Support"
Click here to apply for
Please pressJ:COM Oita provides "Anshin Remote Support". Click here for details
Service introduction
computer and internet settings,
For those who have trouble with the settings around the TV.
cable tv, internet
J:COM will solve your problems,
For you to use the service comfortably
We will support you!
Support 1 dedicated support number *1
I want you to help me immediately when I'm in trouble...
A highly skilled professional operator
We are available 365 days a year!
Target: TV / NET / PHONE / MOBILE
Support 2Remote support *2
Having trouble setting up your computer or mobile device...
remotely operated by the operator
Solve your problems together!
Target: NET / MOBILE
For further assistance
Premium support is also available for a fee!
I want to actually listen to the explanation next to me
visit support
Professional staff visit your home
We support our customers!
Target: TV / NET / PHONE / MOBILE
Usage charges
| Monthly usage fee | 500 yen (550 yen including tax) |
|---|
Customers who subscribe to Enkaku Support can use Home Support for a monthly fee of 200 yen (220 yen including tax).
Home support is a service that supports everything from troubles related to plumbing, keys and glass, to house cleaning and housekeeping services.
Subscription for home support alone is 300 yen per month (330 yen including tax). Click here for details
To use "Enkaku Support",
Subscription to J:COM service is required.
support menu
We provide total support for any problems you may have, from initial setup to operation of your TV, Internet, or smartphone, via telephone or remote control.
Subscribers can use it as many times as they like free of charge.
Remote support is available only to J:COM NET/ J:COM MOBILE subscribers. Some operations and settings are not supported, so please contact us for details.
Internet
J:COM NET subscribers only
We provide support for connecting and setting up your computer so you can use the Internet and email.
Install software to protect your important computer from viruses.
We provide telephone support for network connections for commercially available routers, WiMAX, game consoles, etc.
We will support you with initial setup and Wi-Fi settings when you purchase a new device or replace your existing device.
We will support you with the initial setup of your home printer and network connection.
We provide telephone support for connecting IoT-enabled devices (home appliances, smart speakers, etc.) to your home network.
Supports basic computer usage (Internet searches, etc.).
We provide support for the basic usage and initial setup of smartphones and tablets.
We will provide telephone support with printing methods and ink cartridge replacement.
Mobile
Supports Wi-Fi, tethering settings, third-party email, security, etc.
We will guide you through the basic operations of your smartphone (adding/deleting apps, setting up the home screen, etc.).
TV
We provide telephone support for relocating equipment and reconnecting when replacing equipment.
We provide telephone support on how to operate and record on your set-top box (STB).
Landline
We provide telephone support for relocating equipment and reconnecting when replacing equipment.
We provide telephone support for setting options and operating the fax machine.
Premium support *3
For customers who are unable to resolve their issues using the regular support menu,
Premium support is available for a fee.
J:COM NET subscribers only
| Engaku Support User Fee | 1,800 yen (1,980 yen including tax) / 30 minutes |
|---|
We support the removal of harmful software such as spam, fraudulent ads, and adult ads.
Supports Word, Excel, and PowerPoint operations.
Supports operation of Fudemame, Fudeou, Fudegurume, Postcard Design Kit, and Rakuraku Postcard.
We do not support any software other than those listed above.
We support new registrations for Instagram, Zoom, Teams, Facebook, X (formerly Twitter), Skype, LINE, YouTube, and more.
Paid membership registration is not supported.
visit support
I want to actually hear the explanation next to me,
At home, you can set up the equipment and around the TV
If you would like to connect,
We offer on-site support.
Since the price varies depending on the content,
Please contact us for more information.
menu list
| business trip expenses | 4,000 yen (4,400 yen including tax)/time |
|---|
In order to use on-site support, the following work costs are required in addition to travel expenses (with some exceptions).
J:COM NET/ J:COM MOBILE
Exclusively for subscribers
- Visits to NTT optical fiber services, such as "J:COM NET Hikari (N)", are not included.
- J:COM MOBILE A Plan SU is not eligible for visits.
| Work content | Regular price | |
|---|---|---|
| Basic connection/settings | ||
| Basic setting pack | 5,300 yen (5,830 yen including tax) | |
| Internet connection settings | 3,000 yen each (3,300 yen including tax) | |
| Email software settings | ||
| Installation of security software (McAfee for ZAQ) |
||
| Installing filtering software (i-filter for ZAQ ※Four) (Anshin Filter for J:COM ※Five) |
||
| J:COM MOBILE Aftercare Pack (J:COM MOBILE limited) |
5,300 yen (5,830 yen including tax) | |
| Easy Wi-Fi settings, Google account settings, personal ID settings, LINE settings, "MY J:COM" app settings, basic operation instructions, etc. | ||
| Unpacking and setting up your computer | 3,000 yen (3,300 yen including tax) | |
| "J:COM WiMAX" device settings | 3,000 yen (3,300 yen including tax) | |
| Peripheral device connection/setting | ||
| Printer/scanner settings | 3,000 yen (3,300 yen including tax) | |
| PC TV tuner connection | 3,000 yen (3,300 yen including tax) | |
| portable music player settings | 3,000 yen (3,300 yen including tax) | |
| PC comfort diagnosis | 8,000 yen (8,800 yen including tax) | |
| IoT consultation | 10,000 yen (11,000 yen including tax) *6 | |
| trouble | ||
| Troubleshooting | 3,000 yen (3,300 yen including tax) / 30 minutes | |
| virus removal | ||
| OS recovery | ||
| Others | ||
| Instructions for basic computer/printer operations | 3,000 yen (3,300 yen including tax) / 30 minutes | |
| Data migration/backup | ||
| OS update | ||
| Other work (negotiable) | ||
J:COM TV subscribers only
- Visits to NTT optical fiber services, such as "J:COM NET Hikari (N)", are not included.
| Work content | Regular price |
|---|---|
| Connection/setting | |
| “J:COM STREAM” app *7 settings | 3,000 yen (3,300 yen including tax) |
| Connection settings for DLNA compatible devices *8 (STB ⇔ DLNA compatible device) |
3,000 yen (3,300 yen including tax) |
| Connection settings for surround systems, etc. | 3,000 yen (3,300 yen including tax) |
| app | |
| Settings for STB-related apps *9 | 5,000 yen (5,500 yen including tax) |
| reissue | |
| Reissuance fee for damaged or lost C-CAS card | 4,905 yen (5,395 yen including tax) |
| B-CAS card reissue cost due to damage or loss | 4,964 yen (5,460 yen including tax) |
| construction | |
| Additional TV terminal *10 (1 additional terminal) | 10,000 yen (11,000 yen including tax) |
| Change in construction method *10 (Central wiring ⇔ direct wiring method) |
10,000 yen (11,000 yen including tax) |
| Others | |
| Other work (negotiable) | 3,000 yen (3,300 yen including tax) / 30 minutes |
Exclusively J:COM PHONE subscribers
- Visits to NTT optical fiber services, such as "J:COM NET Hikari (N)", are not included.
| Work content | Regular price |
|---|---|
| Basic phone settings | 3,000 yen (3,300 yen including tax) |
J:COM subscribers only
- Visits to NTT optical fiber services, such as "J:COM NET Hikari (N)", are not included.
| Work content | Regular price |
|---|---|
| Wiring connection | 3,000 yen (3,300 yen including tax) |
| Service location change *10*11 | 3,000 yen (3,300 yen including tax) |
Terms and conditions
[Terms and conditions]
To subscribe to this service contract, you must be J:COM service subscriber and one of the customers specified in the following items.
To use the J:COM service, a basic monthly fee, installation fee, etc. are required. A removal fee is required for cancellation.
- Our company provides J:COM TV, J:COM NET, J:COM PHONE, J:COM MOBILE/disaster prevention information service or earthquake early warning/ J:COM WiMAX service (hereinafter referred to as "J:COM Service"). ) Those who apply for and use this service at the same time as applying for a new service.
- Those who have already subscribed to the J:COM service and are applying for and using this service newly.
- Those who contract under the name of an individual (excluding those who contract under the name of a corporation).
- Those who meet the conditions for membership recognized by our company.
Cancellation
To cancel Enkaku Support, apply here.
- You can check the phone number on the documents you receive when you join.
- Unavailable if not connected to the internet. J:COM MOBILE can only be used on terminals separately designated by our company. This may not be possible depending on the device you are using.
- It may not be possible depending on the software, site, or external media you are using.
- Not compatible with Mac OS.
- Limited to J:COM MOBILE subscribers.
- 11,000 yen (tax included) for up to 3 IoT devices, 11,000 yen (tax included) per device after the 4th device.
- An Internet connection environment is required for use (" J:COM MOBILE A Plan" does not use communication data, except when using a specific connection method). Limited to use within Japan. Recording not possible. The same work/program cannot be viewed on multiple devices at the same time. In the case of different works/programs, there are restrictions on simultaneous viewing on multiple devices.
- DLNA devices are supported only for our DLNA-compatible set-top boxes.
- Includes settings for the "J:COM LINK" app, "DiXiM Play for J:COM" app, "J:COM STREAM" app, and "J:COM BOX" app.
- Booster installation work cost of 6,500 yen (7,150 yen (tax included)) may be required depending on the work content.
- Additional charges apply for additional terminals.
- Data can be imported from external media to a PC with six types: "USB memory", "external HDD", "digital camera (including SD card)", "music player", "smartphone", and "tablet". Data can be copied from a personal computer to external media for two types: "USB memory" and "external HDD".
- McAfee, and the McAfee logo are trademarks or registered trademarks of McAfee, LLC or its subsidiaries in the United States and other countries. Other trademarks and brands may be claimed by others.
About Enkaku Support
- To use it, you need to subscribe to J:COM service.
- It can be used from the day after the date of application (on the day of installation if construction is required, or from the day of delivery if installation is to be done by the customer).
- Billing is prorated for the first month of use.
- Depending on the device/terminal, it may not be possible.
- Support is only for J:COM services that the customer has a contract with.
visit support
- There is a charge for visiting support.
- Application for work contents is required before the visit. Additional applications cannot be accepted at the time of visit. DLNA devices are supported only for our DLNA-compatible set-top boxes.
- The only area you can visit is J:COM area.
- J:COM MOBILE can only be used on devices separately designated by our company (separate consultation is required for SIM Card only settings).
- J:COM MOBILE A Plan SU is not eligible for visits.
MY J:COM app note
- To use it, you will need a compatible device (such as a smartphone with Android 5.0 or higher or iOS 13.0 or higher), install the designated app, and create a J:COM Personal ID.
- Terminals with an old release date may not be comfortable to use even if they meet the recommended OS.
- App functions include those under development (some may require downloading of other apps).
- Available functions and screen images differ depending on the contract details.
- The communication environment, communication costs, etc. required for use must be prepared by the customer.
- Limited to use in Japan.
- It may not be available depending on the contract details.
Display based on the Act on Specified Commercial Transactions regarding the provision of "Enkaku Support" (hereinafter referred to as "this service")
● Cooling-off
- You can cancel the contract for this service by notifying us in writing or electronically by the day 8 days have passed from the date of receipt of the full text of the "Indication based on the Specified Commercial Transactions Law" given to you at the time of contract. However, if you apply for this service at the same time as applying for a new J:COM service, 8 days have passed from the date of receipt of the "Information on contract contents (written document after contract conclusion)" separately issued by our company. You can cancel the contract for this service by notifying us in writing or electronically by the date of cancellation. Details of the early contract cancellation system will be stated in the document after the contract is signed.
- If this service has already started to be provided to the customer, we will bear the cost required to terminate the service.
●For customers who request it, we will separately send a document or electronic data containing the full text of the display based on the Act on Specified Commercial Transactions.
Close[About the amount including tax]
- Consumption tax differences may occur due to changes in the consumption tax rounding method under the invoice system.
