Flow of Telemedicine
(When using J:COM Telemedicine /TV)

Medical treatment flow

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  STEP 1Reservation​
  Search for a medical institution by name or area, and make a reservation for your desired appointment date.

  • You can register your health insurance card using your smartphone or by taking a picture of it with a webcam.
    (May not be necessary for self-pay treatments. Health insurance cards cannot be used for appointments made from December 2025 onwards.)
• 

  STEP 2 Interview
  Please answer the questionnaire before your consultation.

• 

  STEP 3Examination​
  We will inform you on the TV screen 5 minutes before the reservation time.
  Start a video call before your appointment.

• 

  STEP 4Payment​
  Fees are paid by credit card for each treatment.

  • Pay medical expenses, shipping fees, and service usage fees in one lump sum.
• 

  STEP 5Receive your medicine/prescription
  If you use the medicine pick-up service, you can have your prescription sent to the pharmacy of your choice and receive the medicine at home as you wish.

  What is the medicine receiving service?

  How to receive the medicine varies depending on the medical institution/pharmacy.

If you are a minor, it is recommended that your guardian be present if necessary.