Flow of Telemedicine (when using a smartphone)
We will guide you through the medical treatment process when using your smartphone.
New customers
Contact us by phone
(Free call)
0120-934-970
9:00-18:00 [Open all year round]
Those who wish to receive medical treatment on TVWhat you need for medical treatment
Smartphone *1
Health insurance card ※2
Credit card *3
App download
First-time users will need to download the app and register with a credit card.
- Android 10.0 or higher or iOS 14.0 or higher.
- This may not be required for private medical treatment. Health insurance cards will not be accepted for reservations made after December 2025.
- Acceptable credit cards: VISA, Mastercard, JCB, AMEX, Diners. Rakuten Card cannot be registered.
- Even if the usage conditions for compatible devices are met, it may not work properly.
- If you wish to apply for medical expense subsidy, you will need to prepare a medical certificate.
Download the MY J:COM app and start Telemedicine!
Medical treatment flow
- First-time users
- For those who have already registered
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STEP 1 Download MY J:COM app
You can download and use the MY J:COM app even if you do not subscribe to other J:COM services.- J:COM personal ID is required to use the app.
Click here to register for J:COM Personal ID.
- J:COM personal ID is required to use the app.
-
STEP 2User registration
Please register your personal information and the credit card you will use for payment.How to register for Telemedicine
-
STEP 3Reservation
Search for a medical institution by name or region, and proceed to make a reservation on your desired consultation date.- How to book a consultation
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STEP 4 Interview
Please answer the questionnaire before your consultation.- Click here for instructions on how to fill out the medical questionnaire (see "5. Filling out the medical questionnaire")
-
STEP 5 Examination
You will be notified on your smartphone screen 5 minutes before your reservation time.
Start a video call before your appointment time.- Click here for the procedure for consultation on the day of your appointment
-
STEP 6Payment
Fees will be paid by credit card for each treatment.- Pay medical expenses, shipping fees, and service usage fees in one lump sum.
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STEP 7Receive medicine/prescription
What is the medicine receiving service?
By using the medicine pick-up service, you can have your prescription sent to your designated pharmacy and receive the medicine at home if you wish.- How to receive the medicine varies depending on the medical institution/pharmacy.
- Click here for how to get your prescription
-
STEP 1After searching for a medical institution, reserve the date and time you would like to receive
Search for medical institutions by hospital name or facility code, and proceed with the reservation on your desired consultation date.- How to book a consultation
-
STEP 2 Interview
Please answer the questionnaire before your consultation.- Click here for instructions on how to fill out the medical questionnaire (see "5. Filling out the medical questionnaire")
-
STEP 3 Examination
You will be notified on your smartphone screen 5 minutes before your reservation time.
Start a video call before your appointment time.- Click here for the procedure for consultation on the day of your appointment
-
STEP 4Payment
Fees are paid by credit card for each treatment.- Pay medical expenses, shipping fees, and service usage fees in one lump sum.
-
STEP 5Receive your medicine/prescription
What is the medicine receiving service?
If you use the medicine pick-up service, you can have your prescription sent to the pharmacy of your choice and receive the medicine at home as you wish.- How to receive the medicine varies depending on the medical institution/pharmacy.
- Click here for how to get your prescription
If you are a minor, it is recommended that your guardian be present if necessary.
Support for use
·FAQ
I want to know more about how to use it
I want to find out what I don't understand
Those who wish to receive medical treatment on TV
You can see your doctor on a big TV screen! J:COM supports you from setting to operation.
New customers
Contact us by phone
(Free call)
0120-934-970
9:00-18:00 [Open all year round]
Information on payment methods
In principle, the only payment method for J:COM Telemedicine is by credit card.
Acceptable credit cards are those with the following marks.
Acceptable credit cards: VISA, Mastercard, JCB, AMEX, Diners. Rakuten Card cannot be registered.
FAQ
- What are the benefits of Telemedicine?
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You can receive a medical examination from your home via your smartphone or TV screen without having to go to a medical institution.
There is no waiting time in the hospital, so it is recommended for people who are worried about secondary infection or for busy people. - Can anyone use it?
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Anyone can use the "J:COM Telemedicine" service by registering for it.
However, Telemedicine can only be provided if the doctor determines that Telemedicine are possible.
- How do I register for Telemedicine?
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<When registering from the MY J:COM app>
Select "Telemedicine" from the app top screen and register from "Telemedicine registration".<If registering via PC (WEB)>
Please register using this web form.<Registering by phone>
0120-934-970
9:00-18:00 [Open all year round]- If you wish to receive a medical examination on TV and do not have J:COM LINK contract, please register by phone.
- With one registration, you can use it on both your smartphone and TV.
