Click here for moving procedures
Moving season is crowded, so
Please complete the procedure as soon as possible.
User
Moving procedures
*If you were unable to complete the procedures above,
Click here if you do not have a J:COM Personal ID
Service informationJ:COM even when you move!
Reason for recommendation
Thank you for always using J:COM.
At J:COM, we offer the following services so that you can use them conveniently and at great value even after you move.
We offer various benefits and support.
Even when you move to J:COM,
Lots of benefits!
Great price benefits
If customers who are currently using J:COM services (TV/NET/PHONE) continue to use the applicable plan at their new location, the monthly usage fee will be 12 months from the month following the month of subscription, with a maximum monthly charge of 1,650 yen. (Tax included) Discount.
Details and application conditions of benefits
here
*The discount amount varies depending on the target plan. Please check the applicable conditions for details
User J:COM service and continue to use the service when you move, the basic construction costs and TV/PC setup costs will be virtually 0 yen!
*Basic construction costs and removal costs vary depending on the contract plan.
Rest assured that you can leave the packing and transportation of your precious household goods to us! You can use special discounts from major moving companies such as Art Moving Center and Sakai Moving Center.
Details of benefits and request for quotation
From here
Up to 30% discount on the basic moving fee of Art Moving Center
J:COM × Sakai Moving Center
“Club Off by J:COM” also offers discounts on moving costs!
Click here for moving procedures
Moving season is crowded, so
Please complete the procedure as soon as possible.
User
Moving procedures
*If you were unable to complete the procedures above,
Click here if you do not have a J:COM Personal ID
Happy when you move
Service/support
With J:COM even after you move!
the internet
Open in as little as 4 days
*Depending on contract details and congestion, etc.
We may not be able to meet your desired schedule.
With next-generation AI Wi-Fi
Net is comfortable
of the internet
the initial settings
free support
*For J:COM NET Hikari (N),
Initial settings cannot be done on-site.
email address
Unwanted changes
TV antenna
No installation required
a recorded program
Move in
*Depending on the address and building,
It may not be available.
*It may not be available depending on your address.
For details, please see each service page.
Click here for moving procedures
Moving season is crowded, so
Please complete the procedure as soon as possible.
User
Moving procedures
*If you were unable to complete the procedures above,
Click here if you do not have a J:COM Personal ID
moving
Procedure flow
With J:COM, the procedure is easy!
POINT 1 Apply online
Once you have decided to move, please complete the moving procedures using the dedicated online form.
*Regardless of whether or not you use J:COM after moving, the procedure is required.
POINT 2 Contact from J:COM (telephone)
We will confirm the details of the move and adjust the schedule for removal work and installation work.
POINT 3Removal work at your current home
We will remove the lines and equipment (set-top boxes, modems, etc.) at your current home.
POINT 4Installation work at the new address
At your new home, install the lines and equipment (set-top box, modem, etc.) and start using the service.
About moving
FAQ
- Do I need to do any procedures when moving?
-
When moving, you will need to apply for the removal and reinstallation of J:COM equipment.
- When should I contact you when I am moving?
-
As a guideline, please contact us at least one month in advance.
- Are there any costs involved when moving?
-
If you cancel your J:COM service due to moving, you will be charged between 3,300 yen (tax included) and 10,780 yen (tax included).
- Can I continue to use J:COM Personal ID even after moving?
-
available. After moving, our visiting staff will take care of the settings for you, but depending on the location you are moving to, you may need to do the settings yourself.
- Need construction work when moving house?
-
Equipment removal work is required. Please contact us as soon as you have decided to move.
- (I live in an apartment complex) I don't have J:COM TV tuner installed, but
If I can watch J:COM TV for free, do I need to take any necessary procedures when moving? -
You do not have a separate contract with us (you do not have J:COM TV tuner installed)
Customers do not need to take any necessary steps to move.*Customers who subscribe to services other than TV, such as J:COM NET or J:COM PHONE, must complete the necessary procedures.
In addition, in apartment complexes where J:COM has been installed, "J:COM TV" and "J:COM Channel" are available.
You can watch it without a contract (free of charge).
Once you have decided to move,
please contact me as soon as possible
Click here for moving procedures
Moving season is crowded, so
Please complete the procedure as soon as possible.
User
Moving procedures
*If you were unable to complete the procedures above,
Click here if you do not have a J:COM Personal ID
