Fees/Courses
(J:COM NET)
New CustomersClick here for Internet plans
and prices
Some properties offer free or discounted options!
New customers
Telephone consultation
050-3092-3161
9:00 a.m. - 6:00 p.m. [Closed all year round] / Available translations
日本語での通話は
こちら
신청·문의
050-3092-3161
AM9:00-PM6:00【연중무휴】／통역 있음
日本語での通話は
こちら
Ứng dụng / Yêu cầu
050-3092-3161
AM9:00-PM6:00【mở cửa quanh năm】／có phiên dịch
日本語での通話は
こちら
Solicitação/Consultas
050-3092-3161
AM9:00-PM6:00【aberto todo o ano】／com intérprete
日本語での通話は
こちら
InquiriesFind the perfect
plan for you
Some properties offer free or discounted options!
Information on fees and courses
Area/housing type settings
Speed (plan) setting
Click here for "J:COM In My Room" for discounted apartment complexes
For example, current settings:
Kanto area (apartment housing)
| プラン | |||
|---|---|---|---|
| 申し込み サービス |
|
|
|
| 月額 |
最強ヤング割適用で 月額*** *** 円（税込） 割引適用*** *** 円（税込） *** *** 円（税込） さらに
20,000円分
キャッシュバック！
割引終了後（***〜） ***円（税込） 通常価格 *** 円（税込） |
最強ヤング割適用で 月額*** *** 円（税込） 割引適用*** *** 円（税込） *** *** 円（税込） さらに
20,000円分
キャッシュバック！
割引終了後（***〜） ***円（税込） 通常価格 *** 円（税込） |
最強ヤング割適用で 月額*** *** 円（税込） 割引適用*** *** 円（税込） *** *** 円（税込） さらに
20,000円分
キャッシュバック！
割引終了後（***〜） ***円（税込） 通常価格 *** 円（税込） |
| 工事費 |
実質0 円
|
実質0 円
|
実質0 円
|
| 事務手数料 |
3,300 円（税込）
|
3,300 円（税込）
|
3,300 円（税込）
|
Click here for online courses and fees available by address.
Savings calculator[J:COM NET Hikari]
J:COM NET Hikari will be provided to apartment complexes after December 7, 2023. Internet speeds vary depending on area. The serviced areas are gradually being expanded. Offered via either "J:COM NET Hikari on au Hikari (houses only, outside Kansai area)" / "J:COM NET Hikari" / "J:COM NET Hikari (N)" (unavailable in some areas) ).
[J:COM NET 1G Plan]
1G internet service with standard Wi-Fi equipment provided through cable TV lines.
Click here for details
[Construction costs]
- A separate contract administration fee of 3,300 yen (tax included) [3,080 yen (tax included) for Kyushu and Yamaguchi areas] is required.
[About construction costs essentially 0 yen]
- The monthly usage fee for applicable services will be discounted by the amount equivalent to the basic construction fee installment payment (<detached house> 1,800 yen (1,980 yen (incl. tax)) x 24 months, <apartment building> 1,400 yen (1,540 yen (incl. tax)) x 12 months, for 2-year long-term contracts 700 yen (770 yen (incl. tax)) x 24 months) (same applies when the basic construction fee is paid in one lump sum).
If you cancel during the discount period, the discount will end (you will pay the remaining installments in one lump sum). - For J:COM NET Hikari (N), the monthly fee for the applicable plan will be discounted by the amount equivalent to the basic installation fee installment (<If TV is included> 1,800 yen (1,980 yen (incl. tax)) x 24 months, <If TV is not included> 900 yen (990 yen (incl. tax)) x 24 months) (same for the basic installation fee lump sum payment). If the contract is cancelled during the discount period, the discount will end (installments for the remaining period will be paid in a lump sum). <If the customer installs the equipment themselves> 3,000 yen (3,300 yen (incl. tax)) will be free.
Learn more
[Price display]
- The displayed price is calculated from the month following the completion of installation work.
- The month when installation is completed will be pro-rated.
[J:COM TV/ J:COM NET]
- WEB Gentei Start Wari and cashback available
Click here for the conditions for WEB Gentei Start Wari Click here for the conditions for the cashback (joining benefit) - WEB Gentei Start Wari offers a discount on the monthly usage fee starting from the month after installation work is completed.
- Monthly rates shown for a two-year contract.
[J:COM PHONE]
- Monthly rates shown for a two-year contract.
[J:COM TV's Saikyo Young Wari]
- After the discount period ends, for "J:COM TV Shin Standard," the monthly usage fee will be automatically renewed based on the "Seishun 22 Wari / Seishun 26 Wari" discount, and for "J:COM TV Select S Pack," the monthly usage fee will be renewed automatically based on the regular monthly usage fee.
Click here for applicable conditions
[J:COM NET Saikyo Young Wari]
- After the discount period ends, the monthly fee will automatically be renewed at the "Seishun 22 Wari / Seishun 26 Wari" rate.
Click here for applicable conditions
[J:COM MOBILE Saikyo Young Wari]
- After the discount period ends, the regular rate will automatically continue.
- If you cancel during the discount period, or change from a non-eligible capacity plan or A plan ST to A plan SU, the discount will end.
- Separate charges for compatible smartphones, universal service fees, telephone relay service fees, call charges, SMS communication fees, etc. are required.
Click here for applicable conditions
- Long-term 2-year contract (automatic renewal).
- If the above conditions are no longer met, a contract cancellation fee will be required: "10G Course" <Detached house> 6,100 yen (6,710 yen (incl. tax)), <Apartment building> 5,800 yen (6,380 yen (incl. tax)) / "5G Course" <Detached house> 5,600 yen (6,160 yen (incl. tax)), <Apartment building> 5,300 yen (5,830 yen (incl. tax)) / "1G Course" <Detached house> 5,100 yen (5,610 yen (incl. tax)), <Apartment building> 4,800 yen (5,280 yen (incl. tax)) / "320M Course" <Detached house> 4,600 yen (5,060 yen (incl. tax)), <Apartment building> 4,300 yen (4,730 yen (incl. tax)).
- Only NET1 line per contract.
*" J:COM NET Hikari (N)" is not applicable.
- Long-term 2-year contract (automatic renewal).
- If the above conditions are no longer met, a contract cancellation fee of 6,260 yen (6,886 yen (incl. tax)) for the "10G Course" or 5,280 yen (5,808 yen (incl. tax)) for the "1G Course" (single-family home) / 4,780 yen (5,258 yen (incl. tax)) for the "apartment building" will be required.
- Only one line per contract.
J:COMの動画配信サービスを楽しみたい方へ
Super fast Internet, comfort with Hikari!
Hikari 10 Gig/5 Gig/1 Gig
Next-generation AI Wi-Fi for a pleasant and seamless experience
The maximum speed according to technical standards provided from the network to the ONU.
1 Gig service is also available for use with cable TV lines. Click here for details
Click here for Internet plans and prices
Find the perfect plan for you
If you are considering signing up or adding services
Sign Up information
Click here for Internet plans
and prices
Some properties offer free or discounted options!
If you are considering signing up or adding services
Sign Up information
New customers
Telephone consultation
050-3092-3161
9:00 a.m. - 6:00 p.m. [Closed all year round] / Available translations
日本語での通話は
こちら
신청·문의
050-3092-3161
AM9:00-PM6:00【연중무휴】／통역 있음
日本語での通話は
こちら
Ứng dụng / Yêu cầu
050-3092-3161
AM9:00-PM6:00【mở cửa quanh năm】／có phiên dịch
日本語での通話は
こちら
Solicitação/Consultas
050-3092-3161
AM9:00-PM6:00【aberto todo o ano】／com intérprete
日本語での通話は
こちら
Find the perfect
plan for you
Some properties offer free or discounted options!
FAQ
- Can you do the initial settings for connecting to the internet?
-
Up until the end of the month following the completion of J:COM NET installation work, you can have one PC's initial settings (connection settings, e-mail settings, and security settings) performed free of charge.
- I want to know about support after joining
-
We offer a wide range of contact methods, from inquiries by phone or chat to guidance on our homepage with support information. In addition, by subscribing to Enkaku Support (550 yen per month (tax included)), you can receive remotely operated support from an operator.
- I have a room where Wi-Fi is difficult to connect to. Can I still use this reliably?
-
J:COM provides a Mesh Wi-Fi service using wireless repeaters (pods). You can now use Wi-Fi stably even in rooms where Wi-Fi had difficulty reaching.
- Is security service available?
-
You can use security services such as "McAfee for ZAQ," which protects your computer from viruses and unauthorized access, and "i-Filter for ZAQ," which limits the time your children spend online and prevents them from accessing dangerous sites, free of charge.
- Can I use my current email address?
-
If you have a free email such as Gmail, you can use it with no problems. There are services from each company that allow you to continue using the email address of your current provider even after canceling your contract. Please contact your current provider for details.
- Can I use a commercially available Wi-Fi router?
-
Yes. You can use general Wi-Fi routers currently on the market. Please note that J:COM also has a built-in Wi-Fi router modem that complies with the latest standards.
With J:COM NET Hikari (N), you can use any Wi-Fi router that supports FLET'S Hikari.
- Communication speed may decrease depending on the usage environment and device used.
- To use Wi-Fi, you need a device such as a computer, smartphone, or tablet that supports the standard.
- The displayed communication speed is the maximum speed according to the standard for wired connection. Communication speed may decrease depending on the usage environment and device used.
[J:COM NET Hikari]
- J:COM NET Hikari will be available to apartment complexes from December 7, 2023. Service speeds vary by area. The service area is gradually expanding. Service will be provided as either "J:COM NET Hikari on au Hikari (limited to detached houses, outside the Kansai area)" / "J:COM NET Hikari" / "J:COM NET Hikari (N)" (not available in some areas).
[About high-performance Wi-Fi]
- To use it, you need to subscribe to a service specified by J:COM.
- IEEE802.11a/b/g/n/ac standard. (J:COM NET Hikari (N) is IEEE802.11a/b/g/n/ac/ax). To achieve the communication speeds based on the technical standards compatible with 10G/5G, it is necessary to connect the compatible device (10GBASE-T) and ONU with a wired LAN (Category 6A, 6e or higher). Cannot be used in conjunction with commercially available wireless repeaters.
- Due to the characteristics of in-house wiring (communication performance of LAN cables, routers, hubs, etc.) and wireless LAN, communication speed may be significantly limited or radio waves may not reach.
- Depending on the contract course, the equipment to be installed and the number of installations may vary.
- Some apartment complexes may not be able to provide this service. For details, please contact J:COM.
[J:COM NET Hikari 10G/5G/1G course]
- ONU's Wi-Fi standards are IEEE802.11b/g/n, 11a/n/ac (wave2).
- The maximum communication speed that can be used by one terminal device according to technical standards is approximately 1.7Gbps when connected wirelessly.
- "J:COM NET Hikari (N)" is NTT's optical fiber line.
If desired, either "WiMAX + 5G (Home Router)" or "WiMAX + 5G S (Home Router)" will be provided free of charge for up to three months until "J J:COM NET Hikari (N)" is activated. From the fourth month onwards, 5,500 yen/month (6,050 yen (tax included)/month) will be charged. After "J:COM NET Hikari (N)" is activated, customers must apply to return "WiMAX + 5G"/"WiMAX + 5G S". If you only have a contract for "J:COM NET Hikari (N)", au Smart Value /NHK Group Lump Sum Payment will not apply. If you are applying for UQ mobile Home Set Discount, it may not apply if you switch to J:COM NET Hikari (N).
[J:COM NET Hikari 10G/5G Plan on au Hikari]
- ONU's Wi-Fi standard is IEEE802.11a/b/g/n/ac/ax Draft (Wi-Fi certified).
- The maximum communication speed that can be used by one terminal device according to technical standards is approximately 4.8Gbps when connected wirelessly.
- If you subscribe to "J:COM NET Hikari 1G Course on au Hikari" with a plan that does not include J: J:COM TV, you can use "J:COM PHONE Hikari". The wiring method is different from "J:COM PHONE Plus".
- "J J:COM PHONE Hikari (N)" will be provided only if J:COM PHONE Plus cannot be provided due to the installation status of the area or building. The wiring method is different from "J:COM PHONE Plus".
- “J:COM NET Hikari 5G Course on au Hikari” and “J:COM NET Hikari 10G Course on au Hikari” are only available in some areas of Kanto.
[Phone]
Separate universal service charges, telephone relay service charges and call charges are required.
[J:COM Denki/About J:COM DENRYOKU]
- Depending on the fuel cost adjustment amount in your area and the details of your current contract, some applications may not be accepted.
- If you live outside the Hokkaido area and subscribe after April 4, 2024, you will be eligible for "J:COM Denki." If you subscribed before April 4, 2024, or if you live in the Hokkaido area, you will be subscribed to "J:COM Electric Power."
[About the amount including tax]
- Consumption tax differences may occur due to changes in the consumption tax rounding method under the invoice system.
