Installation Fees and Other Charges

Basic construction costs when joining/adding J:COM service,
Information about additional construction costs and other fees associated with changes to the service you are currently subscribed to.

Basic construction cost (new/service addition)
Additional construction cost (service change)
fees, etc.
Cancellation and removal fee

If you are in Oita, please click here.

Basic construction cost

J:COM 's TV, internet and Landline services
We will inform you of the basic installation fee when signing up for a new service or adding an additional service.
For some services, you can choose to install the equipment yourself.

When our workers work

We will inform you of the construction costs if installation is performed by J:COM workers.

J:COM TV・ J:COM NET・ J:COM PHONE Plus

J:COMサービスに新規でご加入の場合

Those who live in detached houses
Number of payments Pricing
bulk 43,200 yen (47,520 yen including tax)
24 divisions 1,800 yen (1,980 yen including tax)/month
Those who live in an apartment complex
Number of payments Pricing
bulk 16,800 yen (18,480 yen including tax)
24 divisions 700 yen (770 yen including tax)/month

If you have already subscribed to one of the J:COM services,
When adding other services

Pricing 5,000 yen (5,500 yen including tax)
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Notes
  • The above basic construction costs are for 1 TV, 1 NET line, and 1 PHONE line.
  • For those who only subscribed to Earthquake Early Warning, the basic construction cost is 6,000 yen (6,600 yen including tax) and construction cost splitting is not applicable.
  • Depending on the construction method, the booster installation cost will be 6,500 yen (7,150 yen including tax).
  • If special work or additional work is required, we will explain it in advance and charge separately.
  • In the case of a newly built detached house, a separate estimate will be provided.
  • In the case of J:COM In My Room, the basic construction cost is different.
  • The construction cost can be paid to us in one lump sum or in installments.
  • Monthly installments will be billed together with the basic fee for J:COM services. The payment method and payment date are the same as those for J:COM service charges.
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J:COM NET Hikari (N)

When a worker performs the work

J:COM NET Hikari (N)
For new service subscribers

Detached houses

housing complex

Lump sum 21,600 yen (23,760 yen including tax)

Split 900 yen (990 yen including tax) x 24 times

J:COM NET Hikari (N) + Terrestrial digital/BS digital service (N)
If you are a new subscriber to the service

housing complex

Lump sum 43,200 yen (47,520 yen including tax)

Division 1,800 yen (1,980 yen including tax) x 24 times

Saturdays, Sundays, and holidays construction premium
*Does not apply to initial construction work.

Detached houses

housing complex

3,000 yen (3,300 yen including tax)

Opening construction costs when subscribing to J:COM PHONE Hikari (N)
(When using a phone number provided by NTT East/West)

Detached houses

housing complex

3,000 yen (3,300 yen including tax)

Opening construction costs when subscribing to J:COM PHONE Hikari (N)
(If you want to get a new phone number)

Detached houses

housing complex

1,000 yen (1,100 yen including tax)
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Notes
  • Installation costs for J:COM PHONE HIKARI(N) will be charged separately.
  • You cannot subscribe to J:COM PHONE Hikari (N) in areas where J:COM PHONE Plus is available.
  • You cannot subscribe to terrestrial digital or BS digital service (N) in areas where J:COM TV is available.
  • Depending on the construction method, the actual cost of installing the booster will be an additional 12,000 yen (13,200 yen including tax).
  • If special work or additional work is required, we will explain it in advance and charge separately.
  • In the case of a newly built detached house, a separate estimate will be provided.
  1. There are two ways to pay the construction costs: you can pay us in one lump sum, or you can pay in installments. We offer a payment method of 24 installments.
  2. Monthly installments will be billed together with the basic fee for J:COM services. *Payment method and payment date are the same as for J:COM service usage fees.
  3. If J:COM service contract is terminated during the installment payment period due to cancellation (including cancellation due to moving) or forced cancellation due to non-payment of fees, all remaining construction costs will be billed in one lump sum. However, in the case of initial contract cancellation, the amount shall be limited to the amount specified in the Telecommunications Business Act and the Ministry of Internal Affairs and Communications Ordinance.
  4. Notwithstanding the preceding paragraph, if you cancel your contract due to moving during the installment payment period, if you continue J:COM service at your new location within 2 months from the date of cancellation, the remaining construction fee will be refunded. We will not charge you.
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the customer himself
When to work

If the customer does the work himself, the equipment delivery fee will be charged.

J:COM TV/ J:COM NET (*Excluding Hikari 1G/5G/10G course on au Hikari)
J:COM LINK mini

If you are newly joining J:COM service *1

Housing form Pricing
Detached houses ー ※2
housing complex 1,800 yen (1,980 yen including tax)

If you have already subscribed to one of the J:COM services,
When adding other services *1

Housing form Pricing
Detached houses 1,800 yen (1,980 yen including tax)
housing complex 1,800 yen (1,980 yen including tax)
Notes
  • Depending on the content of your application, our staff may need to do the work.
  • Our staff will have to do the work.
  • After applying for the work by yourself, if you wish to have the work done by our workers, you will be billed at the basic construction cost of [When work is done by our workers].
  • Even if you apply for work by yourself, it may be necessary for our workers to do the work depending on the service content of your contract and the type of residence. In this case, after explaining in advance, we will charge the construction cost stipulated in [When our workers perform the work]. Please note.
  • Any work other than the above must be carried out by our staff.
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J:COM NET Hikari (N)

If the customer performs the work himself/herself

J:COM NET Hikari (N)
For new service subscribers
(No need for wiring work inside or outside the house)

Detached houses

housing complex

Lump sum 3,000 yen (3,300 yen including tax)

J:COM NET Hikari (N)
For new service subscribers
(No in-house construction required, external wiring required)

Detached houses

housing complex

Lump sum 7,600 yen (8,360 yen including tax)
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Additional construction cost

Course changes within each J:COM service you are subscribed to
We will inform you of additional construction costs such as changing the installation location of equipment and terminals.
For some services, customers can also choose to install them themselves.

When our workers work

We will inform you about the additional construction cost by J:COM workers.

J:COM TV service changes

content Pricing
  • J:COM TV service course change procedure, equipment replacement
  • Addition of HDD for recording (J:COM LINK only)
  • Addition of J:COM LINK mini
 4,800 yen
(5,280 yen including tax)

J:COM NET service changes

content Pricing
  • J:COM NET service course change procedure, equipment replacement
  • Device replacement due to application or cancellation of J:COM Wi-Fi service
  • Addition of J:COM Messhu Wi-Fi service (if applying for only 1 set of 2 devices)
  • Addition of J:COM Messhu Wi-Fi service (when applying for 3 or more devices or adding more devices)
 4,800 yen
(5,280 yen including tax)
Change to J:COM NET Hikari 1G / 5G / 10G course on au Hikari 37,500 yen
(41,250 yen including tax)

Changes to J:COM PHONE service

content Pricing
Change from J:COM PHONE Plus to J:COM PHONE Hikari 3,000 yen
(3,300 yen including tax)

Changing or resetting the terminal dedicated to the Earthquake Early Warning

content Pricing
Device replacement for emergency earthquake early warning terminals, device reconfiguration by our staff 3,000 yen
(3,300 yen including tax)

Adding the second device (line) and beyond

content Pricing
  • Add 1 digital set-top box
  • HDR, HDR Plus, Blu-ray HDR, HDD for recording (J:COM LINK only), 1 J:COM LINK mini added
  • Addition of terrestrial digital and BS digital courses
  • Add 1 phone line
  • If a booster is required, a booster fee of 6,500 yen (7,150 yen including tax) will be charged.
 3,000 yen
(3,300 yen including tax)
  • 1 additional terminal dedicated to emergency earthquake alerts
  • If a booster is required, a booster fee of 6,500 yen (7,150 yen including tax) will be charged.
 5,000 yen
(5,500 yen including tax)

Add terminal

content Pricing
  • TV 1 terminal addition
  • If you add a terminal for in-house distribution work, it will cost 3,000 yen (3,300 yen including tax).
  • If a booster is required, a booster fee of 6,500 yen (7,150 yen including tax) will be charged.
 10,000 yen
(11,000 yen including tax)
  • Additional TV terminal (when subscribing to a value plan)
  • If you add a terminal for in-house distribution work, it will cost 3,000 yen (3,300 yen including tax).
  • If you are already subscribed to the TV, NET, and PHONE services and want to change services, the fee will be 10,000 yen (11,000 yen including tax).
  • If a booster is required, a booster fee of 6,500 yen (7,150 yen including tax) will be charged.
 5,000 yen
(5,500 yen including tax)

Wiring LAN cables and adding LAN terminals

content Pricing
Wiring of LAN cables and addition of LAN terminals in exclusive areas of collective housing (plumbing wiring work and wall penetration work may be required.) 8,000 yen
(8,800 yen including tax) / book * 1

Change of service location

content Pricing

Fee per visit without adding terminals (same fee for changing the installation location of multiple units)

If you wish to change the installation location of an already installed set-top box at the same time as installing J:COM J:COM or Smart J:COM Box or Smart TV Box, this is included in the scope of installation work and this cost will not be charged. not.

 3,000 yen
(3,300 yen including tax)

Continuation of service at new address, rebuilding

content Pricing
  • When moving within the service area and continuing the service at the new address
  • A separate contract processing fee of 3,000 yen (3,300 yen including tax) is required when adding services.
  • When continuing the service after rebuilding the serviced housing
  • If a booster is required, a booster fee of 6,500 yen (7,150 yen including tax) will be charged.
  • In the case of a newly built detached house, a separate construction fee will be charged.
  • A setting change fee of 2,200 yen (2,420 yen including tax) will be charged for the Landline Number Portability Service. (If you cannot continue to use your phone number at your new address, you will be charged a setting change fee of 2,200 yen (2,420 yen including tax) for cancellation processing at your new address.)
 0 yen (tax included)
*No removal fee

Change in construction method (central wiring ⇔ direct wiring method)

content Pricing
If a booster is required, a booster fee of 6,500 yen (7,150 yen including tax) will be charged.
(In the case of the central wiring → direct wiring method, 10,000 yen (11,000 yen including tax) is charged per terminal for retransmission only.)		 10,000 yen
(11,000 yen including tax)

Travel expenses

content Pricing

The following travel expenses not attributable to our responsibility:

  • When on-site visits are required due to additions or changes to services
  • When changing the location of the set-top box, modem, etc.
  • If you would like to rewire your TV due to a change of TV equipment, etc.

If additional work is required, various work fees will be applied. In that case, travel expenses will not be charged.

 3,000 yen
(3,300 yen including tax)

Travel expenses for fault inspection, repair, and operation explanation

Travel expenses incurred when our staff travel to a customer's location due to a request such as when the customer is unable to use our services or to receive an explanation of how to operate equipment, and which are not attributable to our company.

 4,000 yen
(4,400 yen including tax)

Booster fee

content Pricing
Booster fee 6,500 yen
(7,150 yen including tax)

coaxial cable charges

content Pricing

Coaxial cable fee for connecting wiring at a visit

Wiring connection fee will be charged separately.

 0 yen (tax included)

STB replacement due to damage or loss of C-CAS card

content Pricing
Charges for damaged or lost C-CAS cards

Travel expenses 3,000 yen
(3,300 yen including tax)

Reissue fee 1,905 yen
(2,095 yen including tax)

STB replacement due to damage or loss of B-CAS card

content Pricing
Charges for damaged or lost B-CAS cards

Travel expenses 3,000 yen
(3,300 yen including tax)

Reissue fee: 1,964 yen
(2,160 yen including tax)

Various NET settings

content Pricing

NET basic settings (Package work including mail settings and connection settings)

  • For details on other NET settings, please check the "Enkaku Support Terms".

5,300 yen
(5,830 yen including tax)

Separate travel expenses
4,000 yen (4,400 yen including tax)
is required.

Tablet device initial settings

content Pricing
Initial settings by our staff at the time of tablet device failure replacement, etc. 5,000 yen
(5,500 yen including tax) / unit
Notes
  • This fee is for one LAN cable.
  • In addition to the cost described in the price column, the cost described in the content column will be charged separately.
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When the customer does the work

If the customer does the work himself, the equipment delivery fee will be charged.

J:COM TV service changes

content Pricing
  • J:COM TV service course change procedure, device exchange *1
  • Addition of recording HDD (for J:COM LINK)
  • Addition of J:COM LINK mini
 1,800 yen
(1,980 yen including tax)

J:COM NET service changes

content Pricing
  • J:COM NET service course change procedure, device replacement *1
  • Device replacement due to application or cancellation of J:COM Wi-Fi service
  • Addition of J:COM Messhu Wi-Fi service (if applying for only 1 set of 2 devices)
  • Addition of J:COM Messhu Wi-Fi service (when applying for 3 or more devices or adding more devices)
 1,800 yen
(1,980 yen including tax)

Adding the second device (line) and beyond

content Pricing
  • Add a second recording HDD (for J:COM LINK only)
  • Add J:COM LINK mini 2nd or later units
 1,800 yen
(1,980 yen including tax)
Notes
  • Depending on the content of your application, replacement work by our staff may be required.
  • After applying for the work by yourself, if you wish to have the work done by our workers, we will charge you the construction costs stipulated in [When the work is done by our workers].
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fees, etc.

Contract administration fee at the time of subscription, service change fee during subscription,
We will inform you about various fees such as invoice issuance fees.

fees, etc.

Contract administration fee

content Pricing
Charges incurred when signing up for J:COM MOBILE A Plan 3,000 yen
(3,300 yen including tax) *1
Charges incurred when signing up for J:COM MOBILE D Plan 3,000 yen
(3,300 yen including tax)/line

Fees incurred when signing up for or adding services to J:COM services other than those listed above (excluding standalone subscriptions to J:COM Electricity and J:COM GAS)

Basic construction costs will be charged separately.

3,000 yen
(3,300 yen including tax)

Kyushu/Yamaguchi area: 2,800 yen
(3,080 yen including tax)

Registration fee

content Pricing
Charges incurred when signing up for the J:COM PHONE Plus Unlimited calls pack 3,000 yen
(3,300 yen including tax)/line

Landline number portability service (J:COM PHONE Plus)

content Pricing
Setting change fee *2 2,200 yen
(2,420 yen including tax)

Telephone number change fee

content Pricing
Charges for changing your phone number during your J:COM MOBILE contract 3,000 yen
(3,300 yen including tax)/line

SIM Card reissue fee

content Pricing
Fees for reissuing SIM Card during a J:COM MOBILE contract 2,000 yen
(2,200 yen including tax) / sheet

SIM Card size change fee

content Pricing
Charges for changing the size of SIM Card during a J:COM MOBILE contract 2,000 yen
(2,200 yen including tax) / sheet

Service change/registration fee

content Pricing
Charges for changing models while subscribed to J:COM MOBILE A plan 3,000 yen
(3,300 yen including tax) / unit

Service change fee

content Pricing
Fees when equipment replacement is not included 3,000 yen
(3,300 yen including tax)
Charges incurred when changing to a contract type or plan that involves a reduction in the contract current or contract capacity within one year of the start date of J:COM Denki service (excluding cases where a request for a change in contract current or contract capacity is made within one month of the start date of J:COM Denki service).
Charges incurred when a change to J:COM Denki contract type or plan occurs less than one year after the date of the change, and the change involves a reduction in the contract current or capacity.

Invoicing fee

content Pricing
Fees incurred if you request invoice issuing 150 yen
(165 yen including tax)/month

Fee for issuing itemized electricity bills (including invoices)

content Pricing
Fees incurred if you request a detailed statement of your J:COM Denki bill 150 yen
(165 yen including tax)/month

Gas bill statement issuance fee (including invoice)

content Pricing
Fees that will be incurred if you wish to issue a detailed J:COM GAS bill 150 yen
(165 yen including tax)/month
Notes
  • Excludes online applications.
  • If you cancel the phone number you are using with Landline Number Portability Service, switch to another carrier, or change the number, you will be charged a setting change fee.
  • If the above work does not apply to you, please contact J:COM Customer Center.
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Fees etc. J:COM NET Hikari (N)

Contract administration fee

Charges incurred when signing up for J:COM NET Hikari (N). When subscribing to terrestrial digital/BS digital service (N) or J:COM PHONE Hikari (N), a fee will be charged each time.

3,000 yen (3,300 yen including tax)

Business change fee (diversion)

Fees when migrating from an optical line provided by another company's optical collaboration operator or transferring from NTT FLET'S

3,000 yen (3,300 yen including tax)

J:COM PHONE Hikari (N)
Optional service additional application fee

J:COM PHONE Hikari (N) optional service application fee

1,000 yen (1,100 yen including tax)

J:COM PHONE Hikari (N)
Landline number portability service

Setting change fee

2,200 yen (2,420 yen including tax)

Telephone number change fee

J:COM PHONE Hikari (N) Fees for changing your phone number during your contract

2,500 yen
(2,750 yen including tax)/line

Television viewing service registration fee

Fee for applying for digital terrestrial and BS digital service (N)

2,800 yen (tax included 3,020 yen)

Invoicing fee

Charges incurred when you subscribe to J:COM NET Hikari (N) or pay by credit card and wish to issue an invoice.

150 yen (165 yen including tax)/month
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Notes
  • If you cancel the phone number you are using with Landline Number Portability Service, switch to another carrier, or change the number, you will be charged a setting change fee.
  • Changing your phone number is only possible in cases of criminal calls, such as nuisance calls or mistaken calls.
  • If the above work does not apply to you, please contact us.
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Cancellation and removal fee

If the customer removes the device by himself/herself and returns the device, etc. to the return address described here, the removal fee and device delivery fee will not be charged. You are responsible for the cost of returning the device.

When our workers remove it *1

detached house

content Pricing
Partial cancellation (including cancellation of only one device and cancellation of only one line) 4,500 yen
(4,950 yen including tax)
Full cancellation (with lead-in removal) 9,800 yen
(10,780 yen including tax) *2

Radio interference detached house

content Pricing

Partial cancellation / full cancellation

It costs 9,800 yen (10,780 yen including tax) to remove the service line.

 4,500 yen
(4,950 yen including tax)

housing complex

content Pricing
Partial cancellation (including cancellation of only one device and cancellation of only one line) 4,500 yen
(4,950 yen including tax)
Complete cancellation (without removal of lead-in line) 4,500 yen
(4,950 yen including tax)

Collective housing direct wiring method

content Pricing
Full cancellation (with lead-in removal) 9,800 yen
(10,780 yen including tax)
Notes
  • If the site, house, structure, etc. owned (occupied) by the customer needs to be restored due to the removal work, the customer is responsible for the restoration work.
  • Cancellation of all detached houses may differ depending on the construction method.
  • In addition to the cost described in the price column, the cost described in the content column will be charged separately.
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When the customer performs the removal work by himself/herself
(*If you return the product with a delivery company arranged by us)

If the customer removes the device by themselves, the device delivery fee will be charged.

detached house

content Pricing
Partial cancellation (including cancellation for one device only) 3,000 yen
(3,300 yen including tax) *1
Full cancellation (with lead-in removal) ー ※2

Radio interference detached house

content Pricing

Partial cancellation / full cancellation

It costs 9,800 yen (10,780 yen including tax) to remove the service line.

 ー ※2

housing complex

content Pricing
Partial cancellation (including cancellation for one device only) 3,000 yen
(3,300 yen including tax) *1
Complete cancellation (without removal of lead-in line) 3,000 yen
(3,300 yen including tax) *1

Collective housing direct wiring method

content Pricing
Full cancellation (with lead-in removal) ー ※2
Notes
  • After applying for return and removal by yourself, if you wish to be removed by our workers, the fee will be 4,500 yen (4,950 yen including tax).
  • Our staff will have to remove it.
  • Even if you apply for work by yourself, it may be necessary for our workers to do the work depending on the service content of your contract and the type of residence.
    In this case, after explaining in advance, we will charge the construction cost stipulated in [When our workers perform the work]. Please note.
  • In addition to the cost described in the price column, the cost described in the content column will be charged separately.
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When our workers perform the work -J:COM NET Hikari (N)
Equipment name Return address cancellation/removal Damages (non-taxable)
Line termination unit (ONU) NTT East/West Free (Return with special return kit sent from NTT East/West) 14,000 yen
Wireless LAN compatible line connection device with router function, line connection device with router function (HGW) NTT East/West 12,000 yen
J:COM PHONE Hikari (N) compatible router NTT East/West 12,000 yen
High-performance Wi-Fi J:COM 3,000 yen (3,300 yen including tax) 11,000 yen
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[About the amount including tax]

  • Consumption tax differences may occur due to changes in the consumption tax rounding method under the invoice system.