Frequently Asked Questions about the Heartful Plan

This is a discount service provided by J:COM to support the independence of people with disabilities and their families, in accordance with the spirit of the Act on Support for Independence of Persons with Disabilities, which was enacted in April 2006.

The target services are as follows.

• J:COM TV Heartful Plan... J:COM TV Shin Standard
• J:COM NET Heartful Plan... J:COM NET 1G Course ^{*1 *2}
• J:COM PHONE Heartful Plan... J:COM PHONE Plus ^*3

• In addition to this course, we also have other courses available that you can choose from depending on your usage situation and communication environment. Please contact us for details.
• The service speed varies depending on the area and plan. It is offered as either "J:COM NET Hikari 1G Plan on au Hikari (limited to detached houses, outside the Kansai area)" / "J:COM NET Hikari 1G Plan (J:COM line)" / "J:COM NET 1G Plan" (some areas are not yet available, and the service is gradually expanding).
• Business lines are excluded.

• With the Heartful Plan, construction costs and fees that are normally incurred may be waived.
• Customers who use the Heartful Plan will receive a discount on fees when subscribing to the J:COM MOBILE A Plan. In addition, there will be a discount on J:COM GAS (only available in some areas).
  Please contact us for more details.

Terms and conditions are as follows.

• Must reside within J:COM area.
• Those who are at home among those eligible for special disability deductions stipulated in the Income Tax Act Enforcement Example.
  Specifically, those who have received the following certifications from prefectures, ordinance-designated cities, and core cities according to the laws stipulated by the Ministry of Health, Labor and Welfare.
  • Physical Disability Certificate: Level 1, Level 2
  • Rehabilitation notebook: most severe, severe, moderate
  • Mental Disability Health and Welfare Handbook: Level 1
  *The name of each notebook/certificate may differ depending on the issuer. For details, please contact each local government.
• Those who can present each of the notebooks mentioned above to our staff when applying for the "Heartful Plan".
  and those who can fill out the J:COM application form/consent form.

For customers who wish to subscribe to the Heartful Plan, a representative from our company will visit or call and provide detailed explanations.
When visiting, please present your disability certificate and fill out the consent form/ J:COM membership application form.

Yes you can.
If you would like to join us, our staff will visit you and give you a detailed explanation.
In addition, there may be cases where construction work is required to change the service.

Yes, you can.
We will confirm the relationship and support relationship with the person by signing the consent form.
In addition, as proof of cohabitation, we will check the mail addressed to the policyholder and the disabled person (with the same address), or the same health insurance card or resident card.

• None of the above documents will be collected.
• When mail is used for confirmation, it must be related to public utility charges or the sender must be the government, public interest corporation, etc.

[J:COM TV Heartful Plan]
J:COM TV Shin Standard... 2,750 yen (3,025 yen including tax)

Normal charge for the second and subsequent cars

[J:COM NET Heartful Plan]
J:COM NET Heartful Plan 1G Course ・・・ 3,550 yen (3,905 yen including tax)

[J:COM PHONE Heartful Plan]
755 yen (tax included 830 yen)

No package discounts.
The "Heartful Plan" sets a discounted amount for each service, so there is no discount for packages (combinations) with other services (including services not covered by the Heartful Plan).

Basic construction cost is free.

• The basic construction cost refers to the installation cost of "TV: 1 unit, NET: 1 modem, PHONE: 1 line".
• Booster charges, additional construction costs for the second unit and the second line and beyond are required separately.

Basic construction cost is free.

Service change fee is also free.

Once you and your representative are present, we will visit you and explain.
If it is difficult for you to fill out the form yourself, we will ask a representative to complete the form.

very sorry.
There are no manuals or materials in Braille, so please have a representative (helper, etc.) present when our person in charge asks for an explanation or during construction.