Information for eligible customers

Thank you for contacting J:COM.
We are very sorry, but regarding the address (property) of the new address you are planning to move to,
Currently, you cannot apply for J:COM services (cable TV, Internet, Landline).
However, you can still apply for advantageous smartphone services. For details, please check J:COM official website.

<To customers currently using J:COM services>
If you are currently User J:COM services at your current address, you will need to cancel your contract (and remove your equipment) before moving.
We apologize to affected customers, but please complete the procedure on the dedicated website below.

<Contact information>
Dedicated site: https://cs.myjcom.jp/cancellation