J:COM service and fee information

Thank you for using J:COM. We would like to introduce you to the latest J:COM services and pricing plans. We will introduce you to the latest J:COM services and pricing plans.

Changes to services here

Current Customers
Various procedures

For telephone enquiries (toll free), click here

0120-626-816 9:00-18:00 [Open all year round]
TV
net
Landline
Flow from application to use
FAQ

Get great deals on services with a 2-year contract

With a two-year contract, you can use the service at a cheaper monthly rate than with a standard contract.

TV

A complete lineup to suit everyone’s interests

Monthly usage fee

Two-year contract Standard Contract
Recommended Shin Standard
 4,950 yen (tax included) 6,050 yen (tax included)
Select 2,200 yen (tax included) ー
Two-year contract Standard Contract
Recommended Shin Standard
 4,950 yen (tax included) 6,050 yen (tax included)
Select 2,970 yen (tax included) ー
Terms and conditions

[J:COM TV (2-year contract)]

  1. Long-term 2-year contract (automatic renewal).
  2. If the above conditions are no longer met, a contract cancellation fee will be required: "Shin Standard" 4,500 yen (4,950 yen (incl. tax)) / "Select" <detached house> 2,700 yen (2,970 yen (incl. tax)) / <apartment building> 2,000 yen (2,200 yen (incl. tax)).
  3. Only one TV per contract.
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User the old tuner
Why not take this opportunity to replace your tuners with new ones?

J:COM 's latest TV tuner, J:COM LINK, equipped with Android TV J:COM 's latest TV tuner, J:COM LINK, equipped with Android TV

Learn more

  • If you would like to keep your current plan and just exchange your equipment for J:COM LINK, please contact us here.
  • Customers who use tuners other than J:COM LINK/4K J:COM Box/Smart J:COM Box may need to change to a long-term contract service in addition to replacing their equipment. For details, click here

Changes to services here

Current Customers
Various procedures

For telephone enquiries (toll free), click here

0120-626-816 9:00-18:00 [Open all year round]

Internet

Take this opportunity to enjoy a comfortable online experience

Next-generation AI Wi-Fi for a more comfortable experience Next-generation AI Wi-Fi for a more comfortable experience

Next-generation AI Wi-Fi for a more comfortable experience

AI learns and helps you connect

By switching to J:COM 's new internet service, you can enjoy next-generation AI-Wi-Fi.

Learn more

Monthly usage fee

J:COM NET (Wi-Fi standard equipment)

Two-year contract Standard Contract
1G 5,280 yen (tax included) 7,370 yen (tax included)
320M 4,730 yen (tax included) 6,820 yen (tax included)
Two-year contract Standard Contract
10G 6,710 yen (tax included) 8,800 yen (tax included)
5G 6,160 yen (tax included) 7,920 yen (tax included)
1G 5,610 yen (tax included) 7,370 yen (tax included)

The communication speed is the maximum speed provided by the technical standard from the network to the ONU/modem.

Terms and conditions

[J:COM NET (2-year contract)]

  1. Long-term 2-year contract (automatic renewal).
  2. If the above conditions are no longer met, a contract cancellation fee will be required: "10G Course" <Detached house> 6,100 yen (6,710 yen (incl. tax)), <Apartment building> 5,800 yen (6,380 yen (incl. tax)) / "5G Course" <Detached house> 5,600 yen (6,160 yen (incl. tax)), <Apartment building> 5,300 yen (5,830 yen (incl. tax)) / "1G Course" <Detached house> 5,100 yen (5,610 yen (incl. tax)), <Apartment building> 4,800 yen (5,280 yen (incl. tax)) / "320M Course" <Detached house> 4,600 yen (5,060 yen (incl. tax)), <Apartment building> 4,300 yen (4,730 yen (incl. tax)).
  3. Only one NET line per contract.
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Add an optional pod to eliminate Wi-Fi squares

Be more comfortable anywhere in your home! Messhu Wi-Fi additional pod Up to 2 months free Monthly usage fee 550 yen → 0 yen

Changes to services here

Current Customers
Various procedures

For telephone enquiries (toll free), click here

0120-626-816 9:00-18:00 [Open all year round]

Landline

Same phone number, budget-friendly pricing Same phone number, budget-friendly pricing

Monthly usage fee

Two-year contract Standard Contract
Residential lines 770 yen (tax included) 1,661 yen (tax included)

Separate universal service charges, telephone relay service charges and call charges are required.

Terms and conditions

[J:COM PHONE Plus (residential line) (2-year contract)]

  1. Long-term 2-year contract (automatic renewal).
  2. If the above conditions are no longer met, a cancellation fee of 700 yen (770 yen (tax included)) will be required.
  3. Only one PHONE per contract.
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Learn more about J:COM PHONE

Changes to services here

Current Customers
Various procedures

For telephone enquiries (toll free), click here

0120-626-816 9:00-18:00 [Open all year round]

Recommended as a set/
Popular services

セットなら、スマホのデータ、ず〜っと増量！
smartphone

If it's a set,
Your smartphone data is constantly increasing!
Convenient, all in one place
electricity

Convenient, all in one place

From the procedure to the start of use

Step 1

Sign Up

Sign Up

Please apply using the form below.

Current Customers
Various procedures

Step.2

Service Information/Contract Changes

Service Information/Contract Changes

J:COM staff will contact you by phone.

Step.3

Service changes and construction

Service changes and construction

You can complete the installation and configuration yourself.
If you prefer, you can also have a technician install it for you.

FAQ

How can I check the contract details and fees?

You can check your contract details and monthly fees from your My Page.

Click here for my page

Are there any fees or installation costs?

The fees and construction costs will vary depending on the contract details and the changed services. Please contact us for details.

If I change to a long-term contract, will I be charged a cancellation fee?

There is a cancellation fee for the 2-year contract service. Please check the contract terms of each service for details.

What work is needed?

When changing services, it may be necessary to replace equipment depending on the contents of your contract. Please contact us for details.

Can I sign up for other services?

You can also sign up for other services. Please see below for other services.

J:COM MOBILE
J:COM Electric
J:COM GAS
J:COM Insurance
J:COM Telemedicine
J:COM HOME
I am currently subscribed to J:COM TV.
I would like to replace only the tuner with "J:COM LINK". Is this possible?

It is replaceable.
However, for the following tuners, you may need to change to a long-term contract service when replacing the "J:COM LINK." Please contact us for details.

■Made by Panasonic
[Smart TV Box] C01AS series
[Blu-ray HDR] TZ-BDW900J, TZ-BDW900F, TZ-BDT910J, TZ-BDT910F, TZ-BDT920J/920F
[HDR Plus] TZ-DCH8000, TZ-DCH9000/9800/9810
[HDR] TZ-DCH2000, TZ-DCH2800/2810, TZ-DCH3800, TZ-HDW600F
[STB] TZ-DCH500, TZ-DCH505, TZ-DCH800, TZ-DCH1000, TZ-DCH1100, TZ-LS300F, TZ-DCH520/820/1520/1820, TZ-DCH300, TZ-DCH1800, C01AS series

■Made by HUMAX
[HDR] JC-5000, JC-5100
[STB] JC-4000, JC-4100

■Made by Pioneer
[Blu-ray HDR] BD-V8000RJ/V8001RJ
[STB] BD-V270, BD-V300J, BD-V301J, BD-V302J, BD-V370, BD-V371

■Made by MASPRO
[STB] DST22, DST62

The location of the model number is here

[Notes]

[TELASA]

  • This applies to works included in the TELASA unlimited viewing plan, excluding live broadcasts and some titles.
  • Some delivery dates may vary.
  • Bonus movie theater coupons and Ponta point redemption are not applicable.
  • TELASA is a trademark or registered trademark of TELASA Corporation.
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[About the amount including tax]

  • Consumption tax differences may occur due to changes in the consumption tax rounding method under the invoice system.