J:COM 's reputation and
What are the reviews?
Introducing the voices of actual users

What are the reviews and reputation of the internet, smartphone, TV, and other services provided by J:COM?

In this article, we will introduce the opinions we actually received from the results of a survey conducted by J:COM.

table of contents

Reputation ① About communication speed

Reputation ② About Wi-Fi

Reputation ③ Fees

Other points that users are satisfied with

summary

Reputation ①
Communication speed

First, let's introduce some reviews regarding J:COM 's communication speed.

voice of satisfaction

Regarding the communication speed, we have received the following feedback from users.

  • "The line speed has become 3 or 4 times faster" (Tokyo, 20s, male)
  • "There were a lot of negative comments about the internet speed, but when I actually used it, it was unavoidable for uploading, but the download was fast enough, and STB's android TV is also fully usable." (Tokyo, 40s, male)
  • "Because there are almost no Internet problems, and there is no problem watching cable TV." (Chiba, 40s, male)
  • "It's been a very smooth connection, and I'm glad that telework and online classes never stop." (Male, 50s)

Regarding the communication speed, we have received many comments that it is "faster" and "stable" than before.

Voice of user's request

While we have received many satisfied voices, we have also received voices of requests.

  • "Regarding the internet connection, the internet connection is sufficient for couples to use, but the children complained that the speed was slow." (Chiba, 50s, male)
  • "Sometimes the speed is slow, but there are no major problems." (Chiba, 20s, female)
  • "If the number of users increases, the speed and stability of the Internet line will be adversely affected." (Saitama, 60s, female)

As a request, there was a voice saying, "Sometimes the line speed and stability may decrease."

Communication speed may decrease due to various factors such as concentration of Internet access and radio wave interference. At J:COM, we provide information on what to do when communication is difficult and provide support via phone and LINE.

Enjoy a comfortable internet experience with "J:COM Hikari".

If you're looking to create a comfortable internet environment at home, switching to "J:COM Hikari" is highly recommended.

J:COM Hikari offers a Wi-Fi router that supports Wi-Fi 7 and is a "next-generation AI Wi-Fi," featuring AI-powered automatic analysis and optimal connection support. It analyzes past usage data and automatically improves its functionality.

Additionally, by adding the optional "Messhu Wi-Fi," you can create a network that covers a wide area throughout your home.

J:COM NET's 10G plan, which utilizes "Next-Generation AI Wi-Fi compatible with Wi-Fi 7 ★", is available for effectively 0 yen per month for the first six months *1. You can start using the internet affordably with discounts and benefits.

Click here for a price simulation.

★ Availability may vary depending on the course and area. A compatible device is required to use Wi-Fi 7 functionality.

  • For detached houses. WEB Gentei Start Wari and cashback of 20,000 yen is converted into a monthly amount, starting from 6,160 yen (tax included) per month from the 7th month. 2-year contract, automatically renewed. Cancellation during the contract period will incur a cancellation fee.

Reputation ②
About Wi-Fi

Next, we will introduce reviews about Wi-Fi.

voice of satisfaction

Here are some testimonials from users regarding Wi-Fi.

  • "Wi-Fi is comfortable" (Tokyo, 30s, male)
  • "Since switching to J:COM, my internet connection has become more stable. Perhaps because it automatically connects to a Wi-Fi connection that is easy to connect to, the Wi-Fi connection is seamless and comfortable." (Male, 50s)
  • "I have connected multiple devices such as PCs and game consoles to Wi-Fi, and I can use it without any problems. I can enjoy online videos without stress." (Male, 40s)

By using J:COM 's Wi-Fi, we have received feedback that ``the internet connection is more stable than before'' and ``I can use videos and games without any problems.''

Voice of user's request

While we have received voices of satisfaction, we have also received voices of requests.

  • "Wi-Fi connection is not good" (Tokyo, 50s, female)
  • "I use my home Wi-Fi, but I often lose connection." (Tokyo, 30s, female)

We have received requests for Wi-Fi connection and line stability.

At J:COM, we are working to improve the problem by preparing a new Wi-Fi service to further improve the stability and communication speed of Wi-Fi connections.

Introducing the next-generation AI Wi-Fi with Wi-Fi 7 support!

J:COM offers plans that include next-generation AI Wi-Fi compatible with Wi-Fi 7 ★.

By implementing this feature, you can expect improved communication stability through its automatic congestion avoidance function, as well as smoother usage thanks to automatic analysis of past internet usage. Furthermore, you can easily check your communication status using the dedicated app, "MY J:COM app."​

Additionally, if there are areas where the Messhu Wi-Fi service.

If you are concerned about Wi-Fi connection and communication stability, please consider J:COM 's Wi-Fi service.

Click here for details on next-generation AI Wi-Fi compatible with Wi-Fi 7 ★​

★ Availability may vary depending on the course and area. A compatible device is required to use Wi-Fi 7 functionality.

Reputation ③
About fees

Next, we will introduce reviews and reputations regarding prices and contract plans.

voice of satisfaction

Here are some testimonials from users regarding the price.

Affordable price

  • “Inexpensive price” (Tokyo, 40s, male)
  • "I've been using it for many years, but I think it's easy to open, and the service content and usage fee are good." (Chiba, 50s, male)

Great value as a set, convenient to pay together

  • "It's convenient to be able to pay for TV and Internet together" (Saitama, 40s, male)
  • "You can watch it on your mobile phone, and if you need a lot of channels, you can subscribe to pay programs. Mobile electricity and set discounts are also good deals. Rentals come with a minimum contract, so that's a good deal." (Chiba, 50s, male)

Change smartphone and save monthly fee

  • "I switched my smartphone to J:COM and the charges are now half of what they used to be.J J:COM even came to my house and took care of all the data transfer operations." (Male, 60s)
  • "From February, the data capacity (GB) of my smartphone that I can use has increased for free. I'm very happy because I've been saving data so far." (Female, 70s)
  • "Cellphone bills are cheap and come with giga as an extra" (Chiba, 50s, male)
  • "It's cheap and the communication is stable. Depending on the plan, uq mobile's monthly fee discount is very profitable." (Fukuoka, 50s, female)

Get great deals with discounts such as Seishun 22 Wari and Seishun 26 Wari

  • "My family is using Seishun 26 Wari discount to save money! It's great that there are so many great plans, such as Seishun 22 Wari!" (Woman, 50s)
  • ``I'm still a student, and there are a lot of students around me, but if I have friends who are worried about the high internet costs, I immediately recommend J:COM 's really helpful that the student discount lasts for four years. ” (Female in her 20s)

No monthly fee or special rate for properties with "In My Room"

  • "I'm very satisfied because the landlord is paying for it, so I can receive high-quality service without having to pay for it myself." (Hokkaido, 30s, male)
  • "It's a benefit for me personally because I can join for free because I'm renting." (Chiba, 40s, male)
  • "Because you can use a reasonable line for free. The current line has speeds that are practically no problem, so it is effective in reducing fixed costs." (Tokyo, 20s, male)

Voice of user's request

While we hear that you are satisfied, we also receive voices of requests.

  • "The price is a little high. If it's a little cheaper, it's easier to recommend." (Fukuoka, 60s, male)
  • "I wish the Internet was a little cheaper." (Osaka, 50s, male)

We have received voices of requests such as "I want you to make it a little cheaper".

In addition to the "1G Fiber Optic Course," J:COM Fiber Optic offers a "10G Fiber Optic Course" with a maximum speed of 10Gbps within its service area. This allows you to bring a high-speed and comfortable internet environment into your home.
Additionally, there are special offers such as discounts and cashback for 6 months for detached houses and 3 months for apartment buildings, making it an affordable way to start using fiber optic internet.

  • ​Click here for details on discount offers.
  • Cashback offers are subject to eligibility requirements. Click here for details.

Price plans with many reviews
about

We will introduce the plans with the most word of mouth, according to the purpose of using the service.

I want to use the internet at a great price!

If you want to use the internet affordably, "J:COM NET" is recommended.

You can choose your internet plan from 320M/1G/10G courses to suit your needs. For example, if you live in an apartment building, you can use the 1G plan (*3) for free for three months (*4). With the AI-equipped Wi-Fi device "Next-Generation AI Wi-Fi compatible with Wi-Fi 7 ★", you can enjoy stable and comfortable communication even when multiple devices are connected.

Additionally, by subscribing to eligible services, you can start using the internet at a great price with a "basic installation fee effectively free," which means the equivalent amount of the basic installation fee will be discounted.

Click here for details on "Basic construction fee effectively 0 yen"

★ Availability may vary depending on the course and area. A compatible device is required to use Wi-Fi 7 functionality.

  • Depending on the housing complex you live in, you may not be able to use the 1G course.
  • For apartment buildings. WEB Gentei Start Wari applies, starting from 5,280 yen/month from the 4th month. 2-year contract, automatically renewing. Early termination incurs a cancellation fee.

I want to use my smartphone at a great price!

For those who want to use mobile at a good price, we recommend "J:COM MOBILE Date Mori".

By using this service in conjunction with other services such as TV and internet, you can increase your smartphone's data allowance and save money. Furthermore, any unused data is automatically carried over to the next month, ensuring you use your data efficiently.

Additionally, those aged 60 and over can take advantage of the "Senior 60 wari" campaign, which offers unlimited free domestic Unlimited calls of up to 5 minutes each for three months. Furthermore, "Remote Support," which provides assistance to resolve issues remotely, is also available free of charge for three months.

Click here for details on the "Senior 60 wari"

TV and internet videos
I want to enjoy it at a great price!

"J:COM TV Shin Standard" offers a package that includes 42 carefully selected specialty channels and J:COM 's video streaming service.

First, choose a plan that suits you
simulation

J:COM offers a wide variety of plans to suit your usage.

First, why not try finding a service that suits your needs?

Click here for our easy service diagnosis.

Also, for those who want to know more about prices and plans, we recommend a simulation that matches your area and type of residence.

Click here for price simulation

Other points that users are satisfied with

In addition to communications and mobile devices, we will introduce points that users are satisfied with.

Satisfaction with TV service

Enjoy a variety of channels

  • "J:COM is a great option for long vacations because you can watch anime, dramas, and movies on TV. I'm grateful that I joined J:COM for family reunions." (Osaka Prefecture, 50s, male)
  • “Enjoy all genres” (Tokyo, 60s, male)
  • "It's good that there are many specialized channels and that you can easily add or cancel optional channels." (Female, 40s)
  • "J:COM TV not only has movies and dramas, but also sports broadcasts. Also, I like that I can watch movies and dramas repeatedly On Demand." (Female, 40s)

Enjoy on the go

  • "It's surprisingly useful to be able to watch TV on an iPad or smartphone." (Kanagawa, 40s, female)
  • "I'm enjoying watching TV with J:COM LINK. It's very convenient because I can control it with my voice, and I can download recorded content and take it outside." (Female, 50s)
  • "Until now I couldn't watch it on the go due to business, so it's great that I can now watch it in real time." (Male, 50s)

About TV service

J:COM TV not only allows you to enjoy a wide variety of channels, but also offers a variety of video-related services.

  • Link Internet video with TV

    By adding online video services such as Netflix to your J:COM NET account, you can use the "J:COM LINK mini" streaming device for free, which allows you to watch online videos on your TV. Using J:COM LINK mini remote control, you can easily watch online videos on a large screen. Furthermore, by installing the dedicated app, you can watch cable TV on your smartphone.

    Click here for details on J:COM LINK mini

  • If you have a tuner, you can enjoy a wide variety of channels and online videos

    When you subscribe to J:COM TV Shin Standard, or J:COM TV Select, you will receive a "J:COM LINK" tuner at your home, which allows you to enjoy a wide variety of channels. With "J:COM LINK," you can enjoy not only channels but also online videos on your TV screen.

    In addition, even if you only subscribe to the Internet, if you sign up for a set with Internet video, you will be able to use the streaming device "J:COM LINK mini" for free, and you will be able to operate the remote control of "J:COM LINK mini". You can easily watch online videos on your TV.

    Click here for details on J:COM TV

Satisfaction with the support system

We also appreciate the support system.

  • "Both the telephone inquiry operator and the workers who come to us are kind and pleasant." (Osaka Prefecture, 50s, male)
  • "The support system is solid." (Tokyo, 50s, male)
  • "The service content is easy to understand, so there is no need to inquire. When contacting CS, the operator's response is easy to understand and the response is quick." (Fukuoka, 50s, male)
  • "The people who come to do the work and the operators are kinder." (Saitama, 70s, female)

At J:COM, we have an extensive support system to help resolve any problems you may have and follow up on how to use our services. In the J:COM official app "MY J:COM App", you can see troubleshooting methods and operation explanations, and you can contact us 24 hours a day on J:COM official LINE account.

You can also ask the operator a question at any time during the support hours.
If necessary, the staff can also visit you for an inspection.

Click here for details on the MY J:COM app

Click here for details on J:COM official LINE account

Open in as little as 4 days

Finally, it is a review about the opening of the net.

  • "Smooth installation, moving, etc." (Tokyo, 20s, female)
  • "When I moved, they contacted me many times and came to visit me again and again. They didn't even look bad. They taught me about electricity and mobile phones." (Fukuoka, 60s, woman)

The flow to start using is the following 3 steps.

Step 1

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Sign Up

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Sign Up

Step.2

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Content confirmation·
Adjustment of construction date

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Confirmation of contents and adjustment of construction date

Step.3

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installation work,
Installation and setting of equipment

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Installation work, installation and setting of equipment

I would appreciate your presence. We may not be able to meet your desired schedule depending on the details of your contract, congestion, etc.

With JCOM, internet access can be activated in as little as 4 days (*7) after application, making it ideal for those who want to use the internet immediately.

Click here for details on how to apply

  • We may not be able to meet your desired schedule depending on the details of your contract, congestion, etc.

summary

I have introduced the reputation of J:COM so far, but what do you think? At J:COM we take customer feedback seriously and strive to improve our services. We hope that you will consider using J:COM.

[Notes]
  • "Netflix" is a registered trademark of Netflix, Inc.
  • "Disney Plus" is a service operated by Walt Disney Japan K.K. © 2026 Disney
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[About the amount including tax]

  • The listed amounts include tax unless otherwise specified.
  • Consumption tax differences may occur due to changes in the consumption tax rounding method under the invoice system.