Important Notices

2026年03月16日
Netflix（ネットフリックス）の加入/解約に関するお手続き方法、視聴方法について
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申请・咨询

电话咨询
050-1722-1733 9:00-18:00【全年无休】／有翻译 日本語での通話は
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신청·문의

신청·문의
050-1722-1733 9:00-18:00【연중무휴】／통역 있음 日本語での通話は
こちら

Ứng dụng / Yêu cầu

Ứng dụng / Yêu cầu
050-1722-1733 9:00-18:00【mở cửa quanh năm】／có phiên dịch 日本語での通話は
こちら

Solicitação/Consultas

Solicitação/Consultas
050-1722-1733 9:00-18:00【aberto todo o ano】／com intérprete 日本語での通話は
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WEB Gentei Start Wari
Set discount (J:COM MOBILE)
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J:COM preferential interest rate discount
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With J:COM, every day is full of fun!

I want to see! TV program guide to find
All in one app: MY J:COM
J:COM × NETFLIX If you want to watch Netflix on TV, click here for J:COM recommended works
With J:COM, Disney Plus is free for up to 3 months!
Application & Participation Free! event gift
Plenty of information such as preferential prices Subscriber benefits

Customer feedback

Decisive is strong
Customer service

courteous customer service was the decisive factor in the contract. Our employees and workers come directly to our homes to discuss contracts and install equipment, so we can continue to work with peace of mind.

30s/Male

in case of emergency
Local information would be helpful

Local disaster information is faster than NHK and the Internet Meteorological Agency. again, State of rivers and flooding of main roads It is also very helpful because it will be delivered as a live video.

40s/Female

I can hear this and that
good shop window

after all there is a shop nearby So, when I'm unsure about whether or not I should join a new company, I go directly to the store and ask, "What kind of service is good for this place?" You can ask them over the phone, but when you think "What?" but Thank you for thinking with me until I realized it was a storefront. .

50s/female

collective procedure
Convenient

TV, internet as well as electricity etc. Services throughout life can receive One-stop procedure for moving, etc. It is convenient to be able to

60s/male

Customer center response
wonderful

I contacted the customer center and the process from consultation to construction and opening was very smooth and the response was excellent. I am also satisfied with the quality of J:COM LINK and the internet line.

70s/female

no antenna required
happy

The internet line is stable, and the TV content is Community-based "J Tele" And so on. No need to install an antenna and the appearance of the house is neat Did.

40s/Male
Customer feedback now available

If you are considering signing up or adding services

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New customers

New Customers
Sign Up

New customers
Inquiries

Current customers

Current Customers
Various procedures

Troubleshooting/
Inquiries
(Chat)

Find the perfect
plan for you

Savings
 calculator

Some properties offer free or discounted options!

Covered
areas & properties

If you are considering signing up or adding services

Sign Up information

New customers

Sign Up

Applications and Inquiries

申请・咨询

电话咨询
050-1722-1733 9:00-18:00【全年无休】／有翻译 日本語での通話は
こちら

신청·문의

신청·문의
050-1722-1733 9:00-18:00【연중무휴】／통역 있음 日本語での通話は
こちら

Ứng dụng / Yêu cầu

Ứng dụng / Yêu cầu
050-1722-1733 9:00-18:00【mở cửa quanh năm】／có phiên dịch 日本語での通話は
こちら

Solicitação/Consultas

Solicitação/Consultas
050-1722-1733 9:00-18:00【aberto todo o ano】／com intérprete 日本語での通話は
こちら

Current customers

Check / Update
Your Contract
(JAPANESE ONLY)

Inquiries

联系我们

문의

Hỏi đáp

Consultar

Find the perfect
plan for you

Savings
 calculator

Some properties offer free or discounted options!

Covered
areas & properties

We will answer any questions you may have

FAQ

Notice from J:COM

  • important
    notice
  • notice
Service March 2, 2026
Notice of change of contract company due to merger of CATV business companies
Service March 2, 2026
[J:COM Small Amount and Short Term Insurance Co., Ltd.] Notice of change of group insurance policyholder
NET December 18, 2025
Notice regarding the setting of the "Broadband Universal Service Fee"
Notice List
Trouble/maintenance information
MOBILE2026年03月16日
J:COM MOBILE Dプランの国際SMS利用限度額設定について
サービス2026年03月12日
Notice of change in billing cycle for "J:COM Combined Billing for Netflix"
MOBILE2026年03月09日
About the OS update of “AQUOS sense8”
MOBILE2026年03月06日
Regarding system maintenance for J:COM MOBILE option "nuisance call/message blocking"
MOBILE March 5, 2026
Regarding software updates for "AQUOS sense9"
TV March 3, 2026
Disney + Monthly Fee Change Notice
Notice List
Trouble/maintenance information

Shop/Online Room

J:COM shop
J:COM Online Room *Reservation required

J:COM放送の地域チャンネル

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J: Tele

Sustainability

At J:COM, we will work on sustainability management to fulfill the four promises born from our corporate philosophy and SDGs. Click here for details

[About the amount including tax]

  • The listed amounts include tax unless otherwise specified.
  • Consumption tax differences may occur due to changes in the consumption tax rounding method under the invoice system.

Display is based on the Secondhand Goods Business Law