Important Notices

July 4, 2025
Support for the Earthquake that Hit the Sea Off the Tokara Islands
あたらしいを、あたりまえに。
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Campaigns/benefits

  • J:COM金利優遇割引
  • WEB限定スタート割
  • 青春22割・青春26割
  • J:COMモバイル セット割
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Customer feedback

  • Decisive is strong
    Customer service

    courteous customer service was the decisive factor in the contract. Our employees and workers come directly to our homes to discuss contracts and install equipment, so we can continue to work with peace of mind.

    30s/Male

  • in case of emergency
    Local information would be helpful

    Local disaster information is faster than NHK and the Internet Meteorological Agency. again, State of rivers and flooding of main roads It is also very helpful because it will be delivered as a live video.

    40s/Female

  • I can hear this and that
    good shop window

    after all there is a shop nearby So, when I'm unsure about whether or not I should join a new company, I go directly to the store and ask, "What kind of service is good for this place?" You can ask them over the phone, but when you think "What?" but Thank you for thinking with me until I realized it was a storefront. .

    50s/female

  • collective procedure
    Convenient

    TV, internet as well as electricity etc. Services throughout life can receive One-stop procedure for moving, etc. It is convenient to be able to

    60s/male

  • Customer center response
    wonderful

    I contacted the customer center and the process from consultation to construction and opening was very smooth and the response was excellent. I am also satisfied with the quality of J:COM LINK and the internet line.

    70s/female

  • no antenna required
    happy

    The internet line is stable, and the TV content is Community-based "J Tele" And so on. No need to install an antenna and the appearance of the house is neat Did.

    40s/Male
Customer feedback now available Customer feedback now available

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New customers

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New Customers
Inquiries

Current customers

Current Customers
Various procedures

Troubleshooting/
Inquiries

Find the perfect
plan for you

Savings
 calculator

Some properties offer free or discounted options!

Covered
areas & properties

If you are considering signing up or adding services

Sign Up information

New customers

Sign Up

Applications and Inquiries

申请・咨询

电话咨询
050-1722-1733 9:00-18:00【全年无休】／有翻译 日本語での通話は
こちら

신청·문의

신청·문의
050-1722-1733 9:00-18:00【연중무휴】／통역 있음 日本語での通話は
こちら

Ứng dụng / Yêu cầu

Ứng dụng / Yêu cầu
050-1722-1733 9:00-18:00【mở cửa quanh năm】／có phiên dịch 日本語での通話は
こちら

Solicitação/Consultas

Solicitação/Consultas
050-1722-1733 9:00-18:00【aberto todo o ano】／com intérprete 日本語での通話は
こちら

Current customers

Check / Update
Your Contract
(JAPANESE ONLY)

Inquiries

联系我们

문의

Hỏi đáp

Consultar

Find the perfect
plan for you

Savings
 calculator

Some properties offer free or discounted options!

Covered
areas & properties

We will answer any questions you may have

FAQ

Notice from J:COM

  • important
    notice
  • notice
Service 2025年06月20日
Revision of cancellation fees for fixed-term contracts
Others2025 /05/30
Please be careful of fraudulent emails pretending to be J:COM.
OthersMarch 26, 2025
Notice of renewal of personal ID new registration site
Notice List
Trouble/maintenance information
MOBILE July 3, 2025
Regarding software updates for "AQUOS sense9"
MOBILE July 2, 2025
Regarding software updates for “AQUOS sense8”
ElectricityJuly 1, 2025
[J:COM Electric/Electricity] Fuel cost adjustment unit price for July 2025 (August meter reading)
TV July 1, 2025
"Asia Dramatic TV" (552CH) will start broadcasting on all courses
TV June 30, 2025
Notice of channel name change from "BS Shochiku Tokyu" to "J:COM BS"
Gas 2025年06月25日
[J:COM GAS supplied by Keiyo Gas] Regarding incorrect information on credit card statements
Notice List
Trouble/maintenance information

Shop/Online Room

J:COM shop
J:COM Online Room *Reservation required

J:COM放送の地域チャンネル

J:COM Channel
J: Tele

Sustainability

At J:COM, we will work on sustainability management to fulfill the four promises born from our corporate philosophy and SDGs. Click here for details

[About the amount including tax]

  • The listed amounts include tax unless otherwise specified.
  • Consumption tax differences may occur due to changes in the consumption tax rounding method under the invoice system.

Display is based on the Secondhand Goods Business Law