Home support
"Home support"
Click here to apply for
Contact us by phone
(Free call)
0120-999-000
AM 9:00-PM 6:00 [open all year round]
Service introduction
Support 1Emergency
rush service
-Emergency services for daily life-
24 hours a day, 365 days a year with a dedicated number
Respond to emergency troubles such as plumbing troubles and lock troubles.
- There may be additional charges for parts, special work, etc.
- The phone number is listed on the document you receive when you join.
Support 2
housekeeping
-Comprehensive life support service-
We offer housekeeping services at preferential rates
We offer a wide range of services such as cleaning air conditioners, kitchens, bathrooms, and toilets, housekeeping services, and dealing with electrical problems.
Customer's voice
Usage charges
| Monthly usage fee | 300 yen (330 yen including tax) |
|---|
If you join together with Enkaku Support (500 yen per month (550 yen including tax)), the monthly fee will be 200 yen (220 yen including tax)!
Click here for Enkaku Support application and details
J:COM Oita is not eligible.
home support
How to apply
To use "Home Support", you need to subscribe to the applicable J:COM service.
If you are already subscribed to Home Support, please call the "Home Support Member Dial".
Service details
Emergency call-out service
-Emergency services for daily life-
| Work content | regular price | home support Subscriber fee |
|
|---|---|---|---|
| bathroom | clogged toilet | 8,000 yen (8,800 yen including tax) ~ |
Travel expenses/work expenses 0yen *Additional charges such as parts charges and special work charges may be incurred. |
| Water leak repair, faucet replacement (bathroom, washroom, kitchen) | 8,000 yen (8,800 yen including tax) ~ | ||
| crime prevention | unlocking the key | 8,000 yen (8,800 yen including tax) ~ | |
| glass | Replacement/Repair (Glass fee will be borne by the customer) | On-site quotation | |
housekeeping
-Comprehensive life support service-
| Work content | home support Subscriber fee |
|
|---|---|---|
| bathroom | Cleaning of toilets, bathrooms, kitchens, etc. |
normal price 30% discount |
| air conditioning | Air conditioner and fan cleaning | |
| clothes | Home delivery cleaning/storage | |
| Housework agent | Cleaning, laundry, garbage disposal, cooking, shopping, tidying up, etc. | |
| electrical trouble | Outlet replacement, switch replacement, earth leakage repair work, etc. |
From travel expenses work expenses (including special work) 30% discount *Customers are responsible for 100% of the cost of parts. |
Emergency rush service and housekeeping are services provided by Japan Best Rescue System Co., Ltd. (JBR).
When signing a contract, please check the [Home Support Contract Conditions] before applying.
For details, please contact Japan Best Rescue System Co., Ltd. (JBR)
Contact us by phone
(Free call)
0120-999-000
AM 9:00-PM 6:00 [open all year round]
Terms and conditions
"Home Support" (hereinafter referred to as "this service") is a member preferential intermediary service that allows members to use services provided by Japan Best Rescue System Co., Ltd. (hereinafter referred to as "JBR") at preferential prices.
[Terms and conditions]
To subscribe to this service contract, you must be J:COM service subscriber and one of the customers specified in the following items.
To use the J:COM service, a basic monthly fee, installation fee, etc. are required. A removal fee is required for cancellation.
- Those who apply for and use this service at the same time as newly applying for the Internet connection service, broadcasting service, telephone service, disaster prevention information service, or earthquake early warning provided by our company.
- Those who have already subscribed to the Internet connection service, broadcasting service, telephone service, disaster prevention information service, or earthquake early warning provided by our company, and who newly apply for and use this service.
- Those who contract under the name of an individual (excluding those who contract under the name of a corporation).
- Those who meet the conditions for membership recognized by our company.
Cancellation
To cancel Home Support, please click here.
[About home support]
- "Life Emergency Service" and "General Life Support Service" are services provided by JBR (hereafter referred to as "JBR Service").
- JBR services can be used at member prices from the day following the date of application (on the day of installation if installation is required, or on the day of delivery if the customer installs the product by themselves).
- This service is available for family members who live together within the second degree of kinship with the subscriber. To use it, you need to apply to JBR.
- In principle, JBR services are provided at J:COM service contract address. However, when it comes to unlocking cars and motorcycles, JBR services can be provided at locations other than the contracted address.
- JBR service may incur separate charges for parts, special work, glass, etc.
- We are not responsible for any troubles that occur with JBR services.
- If you cancel this service, you will not be able to use the JBR service.
[About billing for housekeeping (comprehensive life support service)]
- In principle, the method of payment for housekeeping (comprehensive life support service) is the postpaid payment service "Atodine postpayment" provided by JACCS Payment Solutions Co., Ltd.
- This is a safe and easy payment method that allows you to make a deferred payment at a convenience store or financial institution after the service you have applied for is provided.
- The invoice will be mailed separately after the service is provided, so please pay within 14 days of issuance.
[About the amount including tax]
- Consumption tax differences may occur due to changes in the consumption tax rounding method under the invoice system.
