Important Notices

October 9, 2025
Support for the victims of Typhoon No. 22 of 2025
あたらしいを、あたりまえに。
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Ứng dụng / Yêu cầu

Ứng dụng / Yêu cầu
050-1722-1733 9:00-18:00【mở cửa quanh năm】／có phiên dịch 日本語での通話は
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050-1722-1733 9:00-18:00【aberto todo o ano】／com intérprete 日本語での通話は
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WEB限定スタート割 青春22割・青春26割 J:COM金利優遇割引
WEB限定スタート割
青春22割・青春26割
J:COM金利優遇割引
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With J:COM, every day is full of fun!

見たい！がみつかる テレビ番組ガイド
料金・サポート・番組表 これひとつで MY J:COMアプリ
J:COM × NETFLIX テレビでNetflix見るならJ:COM おすすめ作品はこちら
応募&参加無料！ イベント・プレゼント
優待価格など、おトク情報が満載 加入者優待

Customer feedback

Decisive is strong
Customer service

courteous customer service was the decisive factor in the contract. Our employees and workers come directly to our homes to discuss contracts and install equipment, so we can continue to work with peace of mind.

30s/Male

in case of emergency
Local information would be helpful

Local disaster information is faster than NHK and the Internet Meteorological Agency. again, State of rivers and flooding of main roads It is also very helpful because it will be delivered as a live video.

40s/Female

I can hear this and that
good shop window

after all there is a shop nearby So, when I'm unsure about whether or not I should join a new company, I go directly to the store and ask, "What kind of service is good for this place?" You can ask them over the phone, but when you think "What?" but Thank you for thinking with me until I realized it was a storefront. .

50s/female

collective procedure
Convenient

TV, internet as well as electricity etc. Services throughout life can receive One-stop procedure for moving, etc. It is convenient to be able to

60s/male

Customer center response
wonderful

I contacted the customer center and the process from consultation to construction and opening was very smooth and the response was excellent. I am also satisfied with the quality of J:COM LINK and the internet line.

70s/female

no antenna required
happy

The internet line is stable, and the TV content is Community-based "J Tele" And so on. No need to install an antenna and the appearance of the house is neat Did.

40s/Male
Customer feedback now available

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New Customers
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For new subscribers
inquiry

Current customers

Current Customers
Various procedures

Problems/
inquiry
(chat)

Find the perfect
plan for you

Savings
 calculator

Some properties offer free or discounted options!

Covered
areas & properties

If you are considering signing up or adding services

Sign Up information

New customers

Sign Up

Applications and Inquiries

申请・咨询

电话咨询
050-1722-1733 9:00-18:00【全年无休】／有翻译 日本語での通話は
こちら

신청·문의

신청·문의
050-1722-1733 9:00-18:00【연중무휴】／통역 있음 日本語での通話は
こちら

Ứng dụng / Yêu cầu

Ứng dụng / Yêu cầu
050-1722-1733 9:00-18:00【mở cửa quanh năm】／có phiên dịch 日本語での通話は
こちら

Solicitação/Consultas

Solicitação/Consultas
050-1722-1733 9:00-18:00【aberto todo o ano】／com intérprete 日本語での通話は
こちら

Current customers

Check / Update
Your Contract
(JAPANESE ONLY)

Inquiries

联系我们

문의

Hỏi đáp

Consultar

Find the perfect
plan for you

Savings
 calculator

Some properties offer free or discounted options!

Covered
areas & properties

We will answer any questions you may have

FAQ

Notice from J:COM

  • important
    notice
  • notice
OthersSeptember 27, 2025
Regarding some reports of unauthorized access via STB
その他2025年09月16日
Support following the heavy rains that began on September 12, 2025
Apology September 10, 2025
Regarding billing errors for J:COM PHONE customers
Notice List
Trouble/maintenance information
TV2025年10月31日
BS10プレミアム データ放送（198CH）終了について
サービス2025年10月30日
地デジ・BSデジサービス（N）の利用料改定について
MOBILE October 29, 2025
[J:COM MOBILE] Announcement of the end of support for the "LINE" app on some models
MOBILE October 23, 2025
Regarding software updates for "BASIO active2"
NET October 17, 2025
[Restored] Regarding the issue where spam emails were not properly identified
DisabilityOctober 17, 2025
[Restored] Regarding the system failure of our online application form
Notice List
Trouble/maintenance information

Shop/Online Room

J:COM shop
J:COM Online Room *Reservation required

J:COM放送の地域チャンネル

J:COM Channel
J: Tele

Sustainability

At J:COM, we will work on sustainability management to fulfill the four promises born from our corporate philosophy and SDGs. Click here for details

[About the amount including tax]

  • The listed amounts include tax unless otherwise specified.
  • Consumption tax differences may occur due to changes in the consumption tax rounding method under the invoice system.

Display is based on the Secondhand Goods Business Law