You can use "J:COM STREAM (unlimited viewing)" at the address you selected.
J:COMの動画配信サービスを楽しみたい方へ
"J:COM TV" is not available.
The address you have chosen is in the coverage area. Please refer to the homepage.
The address you have chosen is in the coverage area. Please refer to the homepage.
The address you have chosen is in the coverage area. Please refer to the homepage.
Notes regarding fees, discounts, etc.
[J:COM NET Hikari]
J:COM NET Hikari will be available to apartment complexes from December 7, 2023. Service speeds vary by area. The service area is gradually expanding. Service will be provided as either "J:COM NET Hikari on au Hikari (limited to detached houses, outside the Kansai area)" / "J:COM NET Hikari" / "J:COM NET Hikari (N)" (not available in some areas).
[J:COM NET 1G Plan]
1G internet service with standard Wi-Fi equipment provided through cable TV lines. Click here for details
[Construction costs]
A separate contract administration fee of 3,300 yen (tax included) [3,080 yen (tax included) for Kyushu and Yamaguchi areas] is required.
[About construction costs essentially 0 yen]
The monthly usage fee for applicable services will be discounted by the amount equivalent to the basic construction fee installment payment (<detached house> 1,800 yen (1,980 yen (incl. tax)) x 24 months, <apartment building> 1,400 yen (1,540 yen (incl. tax)) x 12 months, for 2-year long-term contracts 700 yen (770 yen (incl. tax)) x 24 months) (same applies when the basic construction fee is paid in one lump sum). If you cancel during the discount period, the discount will end (you will pay the remaining installments in one lump sum).
For J:COM NET Hikari (N), the monthly fee for the applicable plan will be discounted by the amount equivalent to the basic installation fee installment (<If TV is included> 1,800 yen (1,980 yen (incl. tax)) x 24 months, <If TV is not included> 900 yen (990 yen (incl. tax)) x 24 months) (same for the basic installation fee lump sum payment). If the contract is cancelled during the discount period, the discount will end (installments for the remaining period will be paid in a lump sum). <If the customer installs the equipment themselves> 3,000 yen (3,300 yen (incl. tax)) will be free. Learn more
[Price display]
The displayed price is calculated from the month following the completion of installation work.
The month when installation is completed will be pro-rated.
The discount will be applied for 48 months from the month following completion of installation work (or the month following completion of delivery if you install the product yourself).
The discount will be applied for 48 months from the month following completion of installation work (or the month following completion of delivery if you install the product yourself).
With next-generation Wi-Fi equipped with AI Net is comfortable
Next-generation Wi-Fi with AI ensures stable communication at all times. Comfortable even when connected with multiple devices. Add more pods and connect anywhere in the house!
We accept credit cards with the mark below, so please have a compatible credit card ready.
You can use it to pay for installation work and monthly usage fees. Matters regarding the date of withdrawal from your credit card payment account and payment are based on the membership terms and conditions established by your designated credit card company and the terms and conditions and special agreements established by our company. In principle, please specify a credit card in the name of the contract holder.
Depending on the property you live in and the service you have applied for, our staff may contact you by phone.
Please note that even within the area, services may not be provided depending on the building or location.
Installation and settings can be done either by "installation by the customer" or "installation by a worker." Once the installation and settings are complete, you can use the contracted services immediately.
For some properties and services, only "installation by workers" is possible.
In the case of J:COM NET Hikari (N), initial settings during a visit are not possible.
A device for using the Internet. Install near the TV terminal or multimedia box.
Reference size: H240 x W64 x D192mm (when placed vertically)
Landlines
EMTA
Connects to the TV terminal and the customer's Landline with a telephone-only device.
Reference size: H183 x W47 x D161mm (when placed vertically)
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You can choose the installation and setup method from "Installation by the customer" or "Installation by a technician"
For some properties and services, only "installation by workers" is possible.
Customer installation
You can do everything from installation to initial settings by yourself.
customeryour work flow
Worker installation
J:COM 's construction personnel will visit the customer's home and install the equipment, initialize it, and explain how to use it.
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Example of wiring in an apartment
Cables are routed to each dwelling unit from the distributor installed in the common area of the condominium.
The type of wiring in the building may differ depending on the property.
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Customer feedback
across generations I'm enjoying watching it
My grandfather, who loves historical dramas, comes to our house looking forward to watching J:COM programs. I am also able to entrust my daughter's care to her, which is very helpful. My daughter has also grown to love period dramas, and we enjoy watching them across generations.
30s/female
Convenient voice control J:COM LINK
I use J:COM LINK and enjoy watching TV to the fullest. I use it very conveniently because I can control it with my voice, and I can download the recorded content and take it with me outside.
50s/female
Watch the game on the go Don't miss a single ball
My favorite is professional baseball that is broadcast on J:COM. You can put it on your smartphone and instantly watch the matches you're interested in on the go. It's great that I can now watch things in real time, which I previously couldn't watch when I was out and about.
50s/Male
On Demand Enhanced distribution
J:COM TV not only has movies and dramas, but also sports broadcasts. It's also nice to be able to watch movies and dramas repeatedly On Demand. I really enjoyed the Australian Open Tennis, which had a lot of On Demand streaming.
40s/Male
Online videos and specialized channels Enjoy
You can watch YouTube and Netflix on the TV, and you can also watch music channels. There is also a package discount with au, and there are a lot of good things about it, so I really like it.
50s/female
option channel Easy contract
I like that it has a wide variety of specialized channels and that you can easily add and cancel optional channels. I subscribe to Jsports4 while there are sports programs I want to watch, and I use it flexibly by canceling the contract during the off-season.
40s/Female
If you are considering signing up or adding services
What kind of work do I do when I subscribe to J:COM 's service?
Pulling in cables, installing and setting equipment, etc. The construction work will differ depending on the condition of the building and the contracted service.
[For detached houses]
We will run the cables installed on outdoor utility poles into your home and route them to the room where you will use the service.
Even within J:COM 's service area, services may not be available due to building or location conditions.
[For detached houses]
First of all, we will conduct a feasibility study (free of charge) to see if the service can be provided.
[For condominiums (multi-family housing)]
For properties that have installed J:COM throughout the building, or properties that have had a track record of installing J:COM in the past, you can immediately use the service by simply doing some simple indoor equipment work. Additionally, depending on the property, you may be able to use J:COM TV or J:COM NET at a special rate that is cheaper than usual. For more information, please use the property search below.
Even if it is not displayed in the search results, there are properties that have already been introduced. For details, please ask the real estate company.
What price plans do you offer?
You can combine your favorite services such as TV, internet, and Landline, or you can use each service individually.
Additionally, depending on the property, you may be able to use J:COM TV or J:COM NET at a special rate that is cheaper than usual.
What you need depends on what you are applying for. We will guide you during the procedure, but please refer to the following and prepare in advance.
[For new J:COM service applications]
Contractor information (name, date of birth, gender, phone number, email address, address)
Credit card in the contract holder's name
Payment must be made by credit card. If you would like to pay by direct debit, please contact us.
Do I need to connect and configure the equipment myself?
You can choose between installation by yourself or installation by a professional.
You can choose to either "install the equipment yourself" or "have a technician install it" when connecting and setting up the equipment.
For some properties and services, only "installation by workers" is possible.
If you are not comfortable doing the work yourself, please select "Installation by a technician." J:COM technician will visit your home to install the equipment, set up the initial settings, and explain how to use it. At this time, we will also set up peripheral devices such as your TV, computer, and printer.
About initial settings of your computer
[About J:COM NET free visit support]
It will be offered only once.
Only one customer's computer is eligible. Additional charges will apply for the second and subsequent units. Please check with the operator regarding fees at the time of application.
Only policyholders or family members living together can apply.
We may not be able to respond to problems such as problems with your computer.
In the case of J:COM NET Hikari (N), initial settings during a visit are not possible.
What payment methods can I choose for the product price and monthly fees?
Payment can be made by credit card.
Your credit card company will bill you from the month following the start of the service (depending on the card company).
▼Acceptable credit cards
Please have your credit card information ready when you sign the contract.
Some credit cards cannot be used in some areas. Please contact us for details.
Please contact us if you would like to pay by direct debit. Please note that bank transfer and convenience store payments are not available.
Is there a minimum usage period?
There is no minimum usage period (please check the notes for each service).
About J:COM TV, NET, and PHONE If you sign a two-year contract, it will be a long-term contract for two years (automatic renewal). For any other contracts with separate contract periods, the respective contract periods will apply.
About J:COM MOBILE If you cancel your contract midway through installment payments for your device, you will be required to pay the remaining amount in installments either all at once or in installments. In addition, payment timing and method will be based on the invoice from J:COM.
[Notes]
★1 Some works are available for a separate fee.
Consumption tax differences may occur due to changes in the consumption tax rounding method under the invoice system.
Some apartment complexes, J:COM In My Room properties, and UR rental housing do not currently provide high-performance Wi-Fi modems.
[TELASA]
This applies to works included in the TELASA unlimited viewing plan, excluding live broadcasts and some titles.
Some delivery dates may vary.
Bonus movie theater coupons and Ponta point redemption are not applicable.
TELASA is a trademark or registered trademark of TELASA Corporation.
[J:COM Electric]
Depending on the fuel cost adjustment amount in your area and the details of your current contract, some applications may not be accepted.
Those who live outside the Hokkaido area and subscribed before April 4, 2024, or those who live in the Hokkaido area and subscribed before May 14, 2025, will be covered by J:COM Electric Power.
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