Corporate governance

Based on the recognition that “compliance is essential for sound corporate business activities,” we have established a system to ensure thorough compliance with laws and social norms, etc. We are striving to improve compliance awareness among employees.

Speak Up System

In the event that a compliance issue arises and it is difficult to report through the normal organizational channels, we have introduced a system (the Speak Up System) that enables information to be communicated directly to the Compliance Committee, or through an external lawyer or our full-time Audit & Supervisory Board Member.

Under this system, information can be communicated either anonymously or publicly, the confidentiality of the contact person and the content of the communication is strictly maintained, and there is a guarantee that the contact person will not be subjected to any detrimental treatment as a result of communicating information.

Compliance efforts

At our company, we incorporate compliance as a theme in various training programs, such as training for management staff and new employees, in order to raise awareness and unify understanding of the issue.

In addition, messages from management are sent to the entire company to share values and raise awareness of compliance, and original compliance content (videos and comics) are produced and distributed on the company intranet (e-learning) to provide a learning system that is suited to the work style of each employee.

Dealing with anti-social forces

For the development of the local community and society, we will thoroughly sever all ties with antisocial forces, and if we are asked to take any disadvantageous action, we will take a resolute stance and not comply with the demands of the other party.

Approach to risk management

As the business environment surrounding companies is constantly changing, the risks they face are becoming more diverse and complex.
As a company that provides a wide range of services including broadcasting and communications services, J:COM is aware of potential risks in advance and has established organizational activities and systems to promote risk reduction activities, minimize losses in the event that risks materialize, and continuously improve the quality of its operations.
In addition, in the event of a disaster, we will make every effort to ensure the safety of all employees and their families, and have a system in place to continue or restore service provision as much as possible.

Risk Management System

At J:COM J:COM, the Representative Director and other Director in charge of business execution are responsible for establishing a comprehensive risk management system for all risks associated with corporate activities and for promoting risk management in each department.
Specifically, the Headquarters Management Division supervises company-wide risk management activities, and each department identifies risks related to its respective operations and implements the PDCA cycle for the identified risks to improve the level of risk management. In addition, the Audit Division monitors the cross-sectional risk situation by evaluating the effectiveness of monitoring.

Crisis Management

We have taken the following measures to ensure that we can provide stable services to our customers even in the event of an emergency.

1. Basic policy on business continuity

As a company that provides a wide range of services including broadcasting and communications services, J:COM is keenly aware of its social responsibility in the event of an emergency.
In the event of an emergency, J:COM will respond in accordance with the following basic policies:

1. As a company that provides social infrastructure, our basic policy is to balance "ensuring the safety of all employees and their families" with "restoring and continuing services."
2. We are keenly aware of our responsibility as a company that provides a lifeline and as a company that operates a media outlet (community channel) that can disseminate disaster information at the municipal level, and we will respond accordingly.
3. In our programming supply business, we are aware of our responsibility to distribute programs throughout Japan, and will endeavor to ensure that our provision of services to customers is not significantly restricted, even if the Tokyo area, where our head office is located, is hit by an emergency.
4. In the event of a wide-area disaster, support will be provided from bases and group companies in other regions rather than from the affected area, with all of J:COM working together to provide support to the affected areas.

2. BCP Manual

J:COM has prepared the following BCP manual to ensure prompt and appropriate response in the event of an emergency.
Specifically, based on the "BCP Basic Plan," we have formulated a "BCP Operation Manual" to prepare for times of crisis, as well as an "Emergency Response Plan (ERP)," "Crisis Management Plan (CMP)," and "Business Continuity Plan (BCP)" to deal with crises when they occur, and have determined who is eligible for each document and when they should be used.
In the event of an emergency, we will set up emergency response headquarters at our head office and local bases to respond. In addition, based on the lessons learned from major disasters in recent years since the Great East Japan Earthquake, we conduct disaster drills at least once a year to prepare for large-scale disasters.

3. Emergency response system

Emergency Response Headquarters

4. Initial response in the event of a crisis

J:COM has established initial response procedures for all types of crisis events that have occurred or may occur, and is taking measures to minimize losses in the unlikely event that a crisis does occur by taking appropriate crisis responses.

Anticipated crisis events

Immediate Report

Speed is essential when gathering crisis-related information, so even if the information is incomplete or fragmented, we report the situation immediately to top management, including the Chairman & CEO, and each relevant department (^* the "one-to-one" principle), and we work based on the principle of "immediate reporting," which means that the best possible measures will be taken.

• * One-what principle: Report based on information that is known from at least one of the 5W1H (six-what principle)

5. Disaster-resistant networks and facilities

At J:COM, we believe it is our responsibility to strive to improve the stability and reliability of our network so that our customers can comfortably use our diverse services and continue to serve as a public vessel that supports our customers' lives. I am.

Important Facilities

J:COM 's broadcasting and communications bases, which are important facilities, are designed to ensure safety and enable uninterrupted service even in the event of an emergency.

1. Earthquake-resistant design that can withstand even major earthquakes
2. Provision of spare batteries, emergency generators, and mobile power supply vehicles
3. Waterproof boards are installed to prevent water ingress
4. East-West redundancy of monitoring network

Cable Network

The network that connects J:COM 's broadcasting and communications bases is designed to be disaster-resistant.

1. Networks between bases are redundant with multiple routes
2. A mechanism to detect faults and automatically switch to alternative routes
3. Provision of emergency batteries in case of power shortage

6. Provision of disaster prevention and disaster information

As a company that provides a wide range of services including broadcasting and communications services, J:COM strictly manages personal information of its customers and its own confidential information.

Information management system

J:COM has established "Basic Regulations for Information Security Management" and has set up an Information Security Committee that reports directly to the President to promote measures to strengthen information security throughout the entire J:COM Group.

The invoice system, also known as the "qualified invoice storage method," is a method of input tax deduction for consumption tax, and began on October 1, 2023.
The invoice is called a "qualified invoice" and is a document in which the seller (JCOM) informs the buyer (customer) of the exact applicable tax rate, amount of consumption tax, etc.
In addition, a qualified invoice is a document or data that contains the "name and registration number of the qualified invoice issuer," "applicable tax rate," and "amount of consumption tax, etc."
Qualified invoices can only be issued by qualified invoice issuers registered with the tax office director.