Respect for human rights
J:COMは「すべての人を大切にする」という価値観に基づき、あらゆる事業活動が人権尊重を前提に成り立つものと認識し、「J:COMグループ人権方針」を定めています。従業員やお客さま、サプライヤーを含むパートナーの皆さまをはじめ、当社の事業活動にかかわるすべてのステークホルダーの人権を尊重し、人権侵害を防止、軽減する責任があるとの考えから、同方針を広く発信することでグループ内外における人権尊重の取り組みを推進しています。
Human Rights Policy
J:COM The "Let's make more of our hearts resonate. Let's support people's lives more. Let's open up tomorrow and the future. Based on this corporate philosophy, and in accordance with the United Nations Guiding Principles on Business and Human Rights, the J:COM Group Human Rights Policy was established in December 2023.
As a company rooted in local communities and engaged in diverse businesses, including broadcasting and telecommunications, we are committed to promoting and sustaining a variety of initiatives to respect human rights in order to stay close to our customers and provide them with safety and security through a variety of lifestyle-related services, and to ensure the continued prosperity of our customers, our partners including suppliers, local communities, and our employees. To ensure that our customers, partners including suppliers, local communities, and employees continue to enjoy a prosperous life, we will promote various initiatives to respect human rights and contribute to the realization of a sustainable society.
J:COM Group Human Rights Policy
We J:COM are based on our corporate philosophy of "Let's touch people's hearts even more. Let's support people's lives even more. Let's pave the way for tomorrow and the future." As a broadcasting and communications company rooted in the local community, we work closely with our customers to provide them with safety and security through various services related to their lives. In order for our customers, the local community, and our employees to continue to enjoy prosperity, we respect human rights and aim to grow sustainably together with society. Therefore, we will not only not infringe on the human rights of others, but also take appropriate measures to correct any actual or potential negative impacts on human rights that may have occurred through our business activities, and will fulfill our responsibility to respect human rights.
Furthermore, in cases where adverse impacts on human rights caused by business partners, including suppliers, are directly connected to our business, services or products, we will take responsibility and work with the relevant parties.
1. Compliance with international standards and laws
J:COM supports and respects international standards on human rights, such as the International Bill of Human Rights, the International Labor Organization's (ILO) Declaration on Fundamental Principles and Rights at Work, and the Children's Rights and Business Principles. In addition, we have formulated this policy in accordance with the United Nations Guiding Principles on Business and Human Rights, and we will promote efforts to respect human rights.
2. Scope of application of the Human Rights Policy
This policy applies to all officers and employees (including full-time employees, contract employees, and temporary employees) of JCOM Inc., including its consolidated group companies.
We also encourage our business partners, including our suppliers, to promote respect for human rights.
3. Human Rights Governance
J:COM makes decisions through its Management Committee, chaired by President, Representative Director. This Management Committee reviews the human rights policy, and in implementing it, we comply with the policy along with laws and regulations, and conduct sound business activities.
Additionally, important matters will be discussed at Director of Directors meetings, involving Director, and the Company will oversee management execution.
4. Addressing human rights issues
J:COM recognizes human rights issues that may arise in the business activities listed in the Appendix, and has established a system to prevent such issues from occurring. When an issue does occur, we respond appropriately and take the necessary steps to quickly resolve it.
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Identifying Adverse Human Rights Impacts
We recognize that the environment surrounding human rights may change over time, and by conducting impact assessments on a regular basis, we will evaluate any adverse impacts our business activities have on human rights in society.
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Mitigating adverse human rights impacts
In order to prevent adverse impacts on human rights, if any issues arise as a result of the assessment, appropriate responses will be discussed at the Management Meeting, and important measures will be prioritized and implemented swiftly.
We will also provide education and training to all executives and employees to promote understanding and penetration of the policy. We will also explain the policy to our business partners, including suppliers, in order to promote their understanding of the policy. -
Human rights monitoring
We will monitor whether human rights are being properly respected through internal reporting systems, internal audits, etc. Furthermore, in order to fulfill our responsibilities as a company, we will continuously monitor the implementation of measures to prevent and mitigate adverse impacts on human rights.
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Information Disclosure
We will appropriately disclose the progress of our efforts to respect human rights on our corporate website.
5. Corrections and Remedies
If it becomes clear that we have caused or contributed to adverse human rights impacts, we will take appropriate measures to remedy the situation.
As a remedial measure, we will set up an internal reporting system and other reporting systems that can be used by stakeholders inside and outside the company. We will ensure that whistleblowers remain anonymous and confidential, and protect them from any disadvantage.
6. Dialogue with relevant stakeholders
We will engage in dialogue and discussion with relevant stakeholders regarding responses to adverse human rights impacts, and strive to enhance and improve our efforts to respect human rights. In addition, based on the results of such dialogue and discussion, we will consider revising this policy, including human rights issues.
This policy has been approved by our Management Committee and signed by President, Representative Director.
Establishment date: December 21, 2023
Revised on December 17, 2025
JCOM Inc.
President, Representative Director Yoichi Iwaki
(Appendix) Important Human Rights Issues
Pursuing employee happiness and promoting diversity, equity, and inclusion
In order for all people working at J:COM Group to remain energetic, we believe it is important that they are happy and healthy in both body and mind. To ensure that everyone can experience this, J:COM will promote diversity, equity, and inclusion by accepting and respecting diversity and diverse working styles.
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Prohibition of discrimination and harassment
We prohibit all forms of harassment and strive to conduct business activities without discrimination based on gender, age, nationality, race, ethnicity, origin, ideology, creed, religion, illness, disability, sexual orientation, gender identity, gender expression, etc. We also guarantee equal pay for equal work and comply with the statutory minimum wage.
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Creating a safe and comfortable working environment
We will manage the appropriate working hours of all employees at J:COM and ensure the health and safety of each employee. We will also create a comfortable and lively working environment. If an employee's personality or dignity is violated, we will take a firm stance as an organization and protect the employee.
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Prohibition of forced labor and child labor
J:COM does not tolerate any forced labor, human trafficking, child labor, or other labor practices that violate human rights.
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Freedom of association and the right to collective bargaining
We respect fundamental labor rights, such as freedom of association and the right of workers to collective bargaining.
Ethical use of technology and data to support innovation
We aim to promote innovation with communications at the core and deliver experiences that exceed customer expectations. In addition, we will contribute to the sustainable growth of society by appropriately addressing the negative impact on human rights that technological development and information/data bring, and striving for ethical use.
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Avoiding human rights violations caused by technological development
We recognize that new technologies may lead to unfair discrimination and other human rights violations, and strive to utilize and implement technology in society with a strong sense of ethics.
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Protection of privacy and respect for freedom of expression
We are committed to protecting our customers' privacy through strict security measures and appropriate management of personal information, and we respect freedom of expression in communications and on the Internet in all countries and regions.
Providing services and products that respect human rights
In order to realize a society in which all people can live safe, secure and prosperous lives, we respect human rights when providing services and products that our customers can trust.
Furthermore, we will work to ensure that there are no adverse impacts on human rights not only within the J:COM Group, but also in our supply chain.
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Respecting human rights in the provision of services and products
We will not use language that could lead to discrimination or harassment in our services or advertisements. We will strive to provide services and products that take into consideration the health and safety of our customers.
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Realizing services and products that are easy for everyone to use
We provide services and products that can be used safely and comfortably by all people, regardless of age or disability, and strive to ensure accessibility to services for the elderly, people with disabilities, and people with physical or mental limitations.
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Harmony with local communities and elimination of human rights violations in the supply chain
We will take into consideration the human rights of local residents when constructing facilities, etc., and will closely monitor to ensure that human rights violations do not occur in the supply chain through the use of conflict minerals, etc.
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Avoiding the negative impacts of climate change on human rights
We will strive to avoid the adverse impacts on human rights caused by the progression of climate change, and work to reduce the environmental impact throughout our entire value chain.
Multi-Stakeholder Policy
In light of the fact that collaborative value creation with diverse stakeholders has become increasingly important in corporate management, J:COM has formulated a "Multi-Stakeholder Policy" and will work to appropriately collaborate with multiple stakeholders.
Sustainable and Responsible Sourcing Policy and Guidelines
As a company engaged in a variety of businesses, including broadcasting and communications, we have a responsibility to always uphold high ethical standards and social decency and take the lead in realizing a sustainable society. In order to avoid procurement risks in the supply chain as much as possible, we have established a "Responsible and Sustainable Procurement Policy" and are promoting the identification and management of risks by our business partners.
Partnership Building Declaration
We have formulated and published the "Partnership Building Declaration" to build new partnerships by promoting collaboration and coexistence and co-prosperity with our supply chain partners and business operators seeking to create value.
Dealing with Customer Harassment
Based on our value of "valuing everyone," we also value our employees. In the event of any violation of personal dignity or dignity, we will take a firm stance as an organization and protect our employees. As part of this, we have defined standards for determining and consulting on customer harassment, and have established a system in which the responder, on-site managers, and the Customer Consultation Office can work together to respond.
Promotion Structure
トップコミットメントのもと、人権尊重の活動計画を策定し、コーポレート部門および各事業部門と連携しグループ全体で人権尊重の取り組みを推進しています。
また、サステナビリティ委員会にて人権デューデリジェンスの実施や人権リスクに対する施策等を報告・議論しています。
人権尊重の取り組み
「J:COMグループ人権方針」に基づき、事業特性を踏まえて優先的に対応すべき人権リスクを特定するとともに、防止・軽減および相談・救済に向けた取り組みを拡大しています。
人権デューデリジェンス
J:COMグループの事業活動における人権リスクの防止・軽減および相談・救済に向けた取り組みとして、2025年度から人権デューデリジェンスを開始しました。各事業の主管部門とともに人権デューデリジェンスのプロセスを通じて、人権リスクへの対応を継続的に行っていきます。
人権リスクの特定・評価
J:COMグループ従業員、取引先の従業員、お客さま、地域住民など、事業活動に関わるすべての人の人権リスクについて特定・評価を行いました。
本評価は、国連「ビジネスと人権に関する指導原則（UNGPs）」やOECD多国籍企業行動指針、ILO中核的労働基準等の国際的なガイドラインに基づき実施しています。2025年度はケーブル・プラットフォーム事業、ソリューション事業、メディア・エンタテインメント事業、通販事業の各領域に関する社内外の情報や外部有識者の知見を取り入れ、バリューチェーンにおける人権リスクを洗い出し、さらに対象部署へのアンケートとインタビューを通じて、各ステークホルダーにおける人権リスクの実態や発生過程を把握しました。
把握した内容をもとに、重大性および影響範囲に基づく深刻度と発生可能性の両軸で人権リスクを定量化し、高リスク領域と優先して対応すべき人権リスクを特定・評価しました。
この結果、自社グループ従業員ならびに取引先従業員におけるハラスメント、労働安全衛生・健康、過剰・不当な労働時間、お客さまの安全と知る権利、プライバシーの権利を優先して対応すべき人権リスクとして特定しております。
人権リスクの防止・軽減と取り組み実効性の評価
優先して対応すべき人権リスクについて、各事業の主管部門およびコーポレート部門が中心となり、ステークホルダーとの対話を通じて未然防止と軽減に取り組むとともに、その実効性・有効性を検証するための指標を設定の上、継続的に状況を把握し改善していきます。
サプライチェーンにおける人権リスクについては、お取引先の皆さまとの連携を深め、さらなるリスクの把握と当社からの支援も含めた改善を進めていきます。
相談・救済
人権問題を含むコンプライアンスの観点から問題が生じた際、通常の職制ラインでの報告が困難である場合に備え、情報連絡できる制度（スピークアップ制度）を導入しています。また、お取引先様には問題の早期発見や解決を目的としてご相談・情報提供いただける受付窓口を設置しております。
人権教育
私たちは企業理念を実現するために大切にする価値観として「すべての人を大切にする」ことを掲げています。この価値観に従い、従業員が人権尊重を意識して事業活動に臨むよう、継続的なeラーニングや研修により、ビジネスと人権に関する従業員のリテラシー向上を目指しています。
2024年度は、人権に関するeラーニングを全従業員が受講し、当社の人権方針や事業において発生し得る人権リスクとその相談・救済策など、人権尊重に関する理解を深めました。2025年度は、事業領域別に特定・評価した人権リスクに関して、該当する部門の統括者や担当者を対象に、リスクの詳細や外部動向等の情報共有を実施しております。
