Stay close to your customers
At J:COM, in order to make it easier for you to use our services in a wide range of fields that are closely related to your daily life, we aim to improve customer contact points through the use of digital technology, as well as collect and analyze the many voices we receive on a daily basis. The entire company is working together to carry out improvement activities.
Pursuit of service quality and stress-free operability
In response to customer requests for a comfortable Wi-Fi environment, we are working to improve the quality of Internet communication by deploying Wi-Fi modems equipped with AI. We are also pursuing product and service design that is easy for customers to understand and stress-free, such as the operability of remote controls and the configuration of TV screens.
Strengthening everyday connections
Because it is a familiar service that is used every day, we have created an environment where customers can easily contact us, such as digital support channels, and we are strengthening direct ties with customers through active communication.
Refinement of touch points and enhancement of response quality
At all points of contact with customers, such as sales representatives, customer centers, and service engineers working at 65 offices nationwide, we share customer response histories to improve the quality of our response and provide optimal proposals to customers. I aim to do so.
Improvement activities based on customer feedback
In order to respond to even the smallest complaints such as compliments, scoldings, problems and requests from customers, we implemented improvement activities for customer feedback and assigned CX responsibility to each site. , and conduct improvement activities across the organization.