Promotion Indicators and Systems

J:COM has set promotion indicators for each of the four material issues and 12 sub-material issues and is promoting sustainability management. Promotion indicators will be reviewed as appropriate in light of changes in the external environment and business domains.

2026年度

Materiality	Submateriality	Driving Indicators
All materiality		Improving NPS and increasing brand favorability - NPS improved by 2.5pt compared to previous year
	Digital Innovation in Life	デジタルを活用した暮らしを快適にするサービスの創出 - FTTH 加入数 前年比129% - MY J:COMアプリ月間アクティブユーザー数 年間平均 前年比108%
	Providing a rich entertainment experience	Creating and seamlessly delivering new experiential value that resonates with the diverse values of people.
	Responsibility to Customers	Stable supply of services
	Co-creation with the local community	地域社会の課題解決に向けたサービスの創出 - 地域DXに貢献する ICT領域の取り組みにおける受託案件数 前年比120% - エリアマネジメントやMaaS等ステークホルダーとの共創による新たな価値創造
	Creating a safe and secure city	地域の安心安全に寄与する防災・減災・防犯の取り組みやコンテンツ発信 - 安心安全に関する協定数 前年以上、防犯カメラ設置数 前年比162%
	Supporting next generation challenges	J:COM leverages its unique strengths to support education, culture, and sports for the next generation.
	The challenge of realizing a decarbonized society	Achieve carbon neutrality by 2030 (Scope 1+2)
	Efficient use of resources	Recycling rate for terminal equipment waste: Over 99% by FY2027 - Over 99%
	Reducing the burden on the natural environment	Analysis of risks and opportunities in the natural environment, reduction of impacts, and raising awareness and disseminating information on environmental issues.
	Respect for human rights	グループ会社を含めた事業活動における人権リスク評価の実施とその結果に基づく改善 - 従業員への人権教育の実施（受講率100%）
	Promoting DE&I and developing human resources	Promoting women's empowerment and developing DX talent
	Promoting health and productivity management	Improving the utilization rate of paid leave and paternity leave: Paternity leave target of 80% in FY2027. - 80% of men take paternity leave

年度の記載がない数値は2026年度の目標値

2025年度

Materiality	Submateriality	Driving Indicators	Achievements and progress
All materiality		NPS improvement: 2pt improvement compared to previous year	前年比1.8pt改善
	Digital Innovation in Life	デジタルを活用した暮らしを快適にするサービスの創出：オンライン診療利用回数 前年比110%以上	・前年比174% ・日本調剤と連携し、オンライン診療サービスの活用を全国の日本調剤の薬局へ拡大 ・「ジオタワー宝塚 グランレジス」入居者向け体験イベント、「ブランシエラ海老名」全戸にオンライン診療サービスを標準設置
	Providing a rich entertainment experience	Creating and seamlessly delivering new experiential value that resonates with the diverse values of people.	・TV・VODをシームレスで視聴可能なデバイスの提供数 前年比113% ・スポーツやエンタメ領域における新しい体験価値の創造と提供 ・「J:COM BS」放送開始 ・「ミラノ・コルティナ2026パラリンピック」放送・配信、「ひゃくえむ。」第49回日本アカデミー賞​ 優秀アニメーション作品賞受賞、「花緑青が明ける日に」第76回ベルリン国際映画祭 コンペティション部門正式出品、ドラマ「シナントロープ」第63回ギャラクシー賞テレビ部門選奨受賞、第44回向田邦子賞受賞
	Responsibility to Customers	Stable supply of services	Availability rate Annual average 99.99% or more
	Co-creation with the local community	Creating services to solve local community issues: Number of municipalities contributing to regional DX increased by 105% year-on-year.	・地域DXに貢献するサービス 提供自治体数 前年比134% ・オフィスや店舗、観光や防災等の自治体・公共施設向けに「J:COM BUSINESS Wi-Fi」サービス開始 ・国の重要文化財である「大阪市中央公会堂」の指定管理業務開始
	Creating a safe and secure city	Dissemination of disaster prevention, mitigation, and crime prevention content and initiatives that contribute to the safety and security of the community: Number of safety and security agreements exceeded the previous year's level, and the number of security cameras installed reached 68,000 (cumulative).	・自治体・警察との安心安全に関する協定数 536件 ・お客さま向け防犯カメラ提供数 6.1万台、複数自治体へ提供、防犯カメラプラットフォームをケーブルテレビ事業者20社へ提供 ・特別番組「かわるもの、かわらないもの～神戸今昔～」日本ケーブルテレビ大賞 番組アワードグランプリ総務大臣賞を受賞 ・日本赤十字社連携 防災セミナーイベント及び若年層の防災意識調査実施 ・震災アーカイブ「未来へつなぐ 語り部の声」4作品公開（計183.7万回視聴）、大阪・関西万博 復興庁展示での映像放映 ・J:COMの安心・安全に関する情報発信・取り組みに関するお客さまの認知度：40.2%
	Supporting next generation challenges	J:COMの特性を活かした次世代への教育・文化・スポーツ支援	・主催・協賛を含む支援施策の開催数 120件 ・学校内ネットワーク 複数自治体へ提供 ・FISワールドカップ（アルペンスキー）初出場選手へJ:COM賞贈呈開始 ・全国高校野球選手権14都道府県15大会260試合以上を「J:COMチャンネル」で生中継、高校野球応援番組『10年後の君へ ～Tokyo高校野球物語～』放送
	The challenge of realizing a decarbonized society	Achieve carbon neutrality by 2030 (Scope 1+2)	・CO2排出量 10.0万t FTTH化による伝送路の省エネ推進、空調自動制御によるヘッドエンドの省エネ化、MaaS（ライドシェア）拡大により営業車両台数 前年比6.7%削減
	Efficient use of resources	Recycling rate of waste from terminal equipment (*): Over 99% in FY2027 *Includes thermal recycling (incineration) : Over 99%	Over 99% on average per year
	Reducing the burden on the natural environment	Raising awareness and disseminating information on environmental issues	・従業員への環境教育研修（受講率100%） ・「サステナ探検隊 かながわGREENs」放送・YouTube配信、動物の生態系やSDGsへの理解を深める「ZOOっとテレビまつり」開催（大阪市 天王寺動物園）
	Respect for human rights	Implementation of human rights risk assessments in business activities, including those of group companies, and improvement based on the results.	・グループ会社含め人権DDを実施し、社内調査（説明会やアンケート・インタビュー）を通じて自社重要人権リスクを特定。結果を踏まえ改善策を検討し防止・軽減を推進
	Promoting DE&I and developing human resources	Increase in the percentage of female managers (total for consolidated group companies): 22% by FY2027 : 20.30%	20.35%
	Promoting health and productivity management	Improved rates of paid leave and paternity leave: Paternity leave target of 80% by FY2027.	・有給休暇 85.1% ・男性育休 82.6%

2024年度

指標・実績

Materiality	Submateriality	Driving Indicators	Achievements and progress
	Digital Innovation in Life	Expanding digital usage: Number of MY J:COM app downloads (cumulative)	4.08 million
		Providing preventative dietary and exercise services using digital devices: Number of users who registered via the MY J:COM app (cumulative total)	10,632 items
	Providing a rich entertainment experience	Seamless provision of content and services that cater to the values of a wide range of people: Number of devices capable of watching TV and VOD provided (cumulative)	・TV・VODをシームレスで視聴可能なデバイスの前年比121% ・スポーツやエンタメ領域における新しい体験価値の創造と提供 「パリ2024パラリンピック」放送・配信、バレーボール新リーグ「SV.LEAGUE」の独占配信、「ジャパンラグビー リーグワン」全試合放送・配信、縦型ショートドラマ「てのひらラブストーリー」制作
	Responsibility to Customers	Service stability: 99.99%	Availability rate Annual average 99.99% or more
	Co-creation with the local community	Creating and promoting businesses to solve local issues: Case studies and promotion in the BtoC and BG areas, digital promotion committee ratio	・ Telemedicine: Helping to reduce the burden on customers by allowing them to receive medical examinations online. Over 600 items ・Developing the corporate business brand "J:COM BUSINESS". Supporting business efficiency with mobile-centric solutions, and providing networks for government offices and schools for local governments., Administrative DX, Disaster prevention/mitigation Support ・Digital Promotion Committee Member Rate 66% (6,410 out of 9,675 employees with customer contact are registered)
	Creating a safe and secure city	Contributing to the safety and security of the local community through the dissemination of disaster prevention, mitigation, and crime prevention content and initiatives: Examples of digital distribution content, number of security cameras installed, number of agreements regarding disaster prevention and safety, and degree of external penetration	・Produced and aired approximately 300 episodes of "This is J:COM Safety and Security Department" (cumulative total from the second half of FY2011), produced and aired a special program to learn with Yoshimoto comedians under the supervision of the Japanese Red Cross Society, and a special program to mark the 30th anniversary of the Great Hanshin-Awaji Earthquake ・ 41,000 security cameras provided to customers - Total number of agreements with local governments and police regarding disaster prevention and safety: 476 ・ J:COM 's safety and security initiatives: 22.8% penetration survey
	Supporting next generation challenges	Supporting education, culture, and sports for the next generation: Number of events held	​160 support events held, including events hosted or sponsored
	The challenge of realizing a decarbonized society	Carbon neutral: Achieve by fiscal 2030 (Scope 1/2)	CO2排出量 9.9万t
	Efficient use of resources	Promoting recycling: Terminal equipment waste recycling rate (※) Including thermal recycling (incineration)	Annual average of 99.99% or higher
	Reducing the burden on the natural environment	Raising awareness and disseminating information on environmental issues	Broadcasting of the program "Thinking about SDGs with University Students" and hosting of the "Thinking about SDGs Action Support Project with University Students" and distribution of videos and quizzes about the ecology of living things through the "Creature Watch" program on J:COM LINK tuners
	Respect for human rights	Human rights training attendance rate: 100%	100%
	Promoting DE&I and developing human resources	Ratio of female managers: 22% in FY2027	19.61%
		DE&I training attendance rate: 100%	99.1%
		DX training attendance rate: 100%	99.8%
	Promoting health and productivity management	Paid leave utilization rate: Maintain 80% or more by fiscal 2027	86.5%
		Male parental leave take-up rate: 80% by 2027	81.1%

As of the end of March 2025

J:COM aims to promote the resolution of social issues through its business activities, and through initiatives such as sustainability finance, will demonstrate to all stakeholders, including customers, business partners and local communities, the business activities aimed at realizing the Group's sustainability management activities, and will put these into practice.

Sustainability Linked Loans

In March 2025, we formulated the Sustainability Linked Loan Framework. One of our materialities is "Contribution to the global environment," and we are promoting waste recycling of customers' terminal devices, which are essential for providing services, and contributing to the creation of a circular society through the effective use of resources in our business activities. In addition, for the materiality of "Realizing well-being," we aim to realize a corporate culture in which all employees can fully demonstrate their capabilities, regardless of gender, by establishing systems and implementing training aimed at respecting diverse individuality and realizing diverse working styles. We believe that these efforts will contribute not only to business growth but also to the realization of a sustainable society, and so we have selected them as KPIs for this framework and set SPTs.

Sustainability Linked Loan Framework

This framework consists of five elements: 1) selection of KPIs, 2) measurement of SPTs, 3) loan characteristics, 4) reporting, and 5) verification, and was formulated based on the LMA, LSTA, APLMA Sustainability Linked Loan Principles 2023 and the Ministry of the Environment's Sustainability Linked Loan Guidelines 2024.
In addition, this framework has obtained a third-party opinion from Japan Credit Rating Agency, Ltd. (JCR), an independent external organization, regarding its conformity with the above principles and guidelines.

1. Select KPIs
The following indicators will be selected as KPIs for sustainability-linked loans issued/implemented based on this framework.

KPI	Applicable materiality
KPI①: Terminal equipment waste recycling rate	Contributing to the global environment
KPI②: Rate of men taking childcare leave	Achieving Well-Being

2. Measurement of SPTs
For Sustainability Linked Loans implemented based on this Framework, the following SPTs will be set as targets, and annual SPTs will be set separately to achieve these targets.

SPTs①	Achieve a terminal device waste recycling rate of 99% or more by fiscal 2027
SPTs②	"Rate of males taking childcare leave" to be 80% or more by fiscal 2027

3. Loan Characteristics
The interest rate will change depending on the achievement of the targets listed above. Specifically, the interest rate will be reduced if both SPTs① and SPTs② are achieved, as specified in the loan agreement.

4. Reporting
The progress of SPTs against KPIs, etc. will be disclosed to the loan lender (in the case of a syndicated loan, to the lender through the agent) once a year after the loan is executed and until redemption or repayment is completed.

5. Verification
We receive a verification report and assessment of our progress from an independent third party annually. We report the results of the verification report and assessment to the loan lender.

6. Expiration date and review
There is no expiration date for this framework, but it may be updated from time to time.
If this framework is updated, we plan to obtain a new third-party opinion.

Sustainability Linked Loan Framework
Third-party opinion on the matter (2092KB) 2024 Japan Credit Rating Agency, Ltd. (JCR)
Verification Report (748KB)

Starting in fiscal 2025, we have established a Sustainability Committee to strengthen the promotion of sustainability management.
The committee is chaired by the head of the Corporate Planning Division, and consists of the Chairman Chairman of the Board, Representative Director, the President, and division heads, and is working to make sustainability a pillar of the company's management strategy. Sustainability management strategies and plans, materiality assessments due to changes in the external environment and business areas, and promotion indicators are regularly shared and discussed at the Sustainability Committee. In addition, depending on the importance, issues are submitted for discussion and reported at the Management Meeting, and reported to the Board of Director once a year, and are promoted under the commitment of the top management.

Main topics

• 2025年7月開催
  議題：2025年度サステナビリティ推進指標、CO₂排出量実績、人権デューデリジェンス、開示方針、サステナビリティ経営の社内浸透施策
• August 2025 (Extraordinary Session)
  Agenda: Carbon Neutral Action Plan (energy conservation measures, renewable energy procurement)
• Held in November 2025
  Agenda: FY2025 Sustainability Promotion Indicators (first half results), human rights policy, human rights due diligence, measures to promote sustainability management within the company

Nikkei Smart Work Management

In 2025, we were awarded a 3.5-star rating in the Nikkei Sustainability Comprehensive Survey: Smart Work Management, which selects leading companies that aim to create new innovations, improve productivity, and maximize corporate value by accelerating human resource utilization and investment.

The above is a partial list of external evaluations. Click here for the DE&I evaluation. Click here for the health and productivity management evaluation.