As a company which provides essential infrastructures such as TV, Internet, and telephone, it is J:COM's social mission to provide reliable service. We deliver safe and reliable service with the latest technologies, with our systems running 24 hours a day, 365 days a year.

Your safety and comfort are our top priority.

Our highly specialized engineers keep monitors our nationwide services 24 hours a day, 365 days a year from two locations in Tokyo and Osaka. In addition, engineers are stationed locally for rapid response to any issues in order to assure high-quality service. It has always been our mission to provide service that is “safe and sound anytime, all the time.” We have been emphasizing our efforts to prevent a trouble before it happens, constantly looking one step ahead in surveillance measures, such as utilizing big data to detect warning signs of potential disruptions, and implementing countermeasures for cyber-attacks.

Providing a full range of customer support

We are dedicated to making our diverse services as convenient and approachable to you as possible. We have established a technical qualification system for engineers to better train our engineers so that installations are performed precisely, and explanations on how to use our services are thorough and complete.
Once you subscribe, we are available to assist you via web and telephone, and a service engineer will visit your residence if needed. J:COM supports better living for you with our complete and comprehensive aftercare system.

Realizing a rich and convenient life

To enrich our TV service and enhance your experience, we are focusing our efforts on providing a higher resolution TV service. We developed a 4K compatible set-top box (STB), 4K J:COM Box, to enable viewing of new 4K satellite broadcasting via from BS and 110-degree CS (started launched in December 2018) to be viewed on cable TV. Many customers are now enjoying immersive 4K videos.

4K J:COM Box “Experience 4K at ZAQ Dome” The events were held in Sapporo, Sendai, Osaka, Fukuoka and Kumamoto between mid-February and early May 2019 to increase the awareness of 4K service.