As a company which provides essential infrastructures such as TV, Internet, and telephone, it is J:COM's social mission to provide reliable service. We deliver safe and reliable service with the latest technologies, with our systems running 24 hours a day, 365 days a year.

Your safety and comfort are our top priority.

Our highly specialized engineers keep monitors our nationwide services 24 hours a day, 365 days a year from two locations in Tokyo and Osaka. In addition, engineers are stationed locally for rapid response to any issues in order to assure high-quality service. It has always been our mission to provide service that is “safe and sound anytime, all the time.” We have been emphasizing our efforts to prevent a trouble before it happens, constantly looking one step ahead in surveillance measures, such as utilizing big data to detect warning signs of potential disruptions, and implementing countermeasures for cyber-attacks.

Providing a full range of customer support

We are dedicated to making our diverse services as convenient and approachable to you as possible. We have established a technical qualification system for engineers to better train our engineers so that installations are performed precisely, and explanations on how to use our services are thorough and complete.
Once you subscribe, we are available to assist you via web and telephone, and a service engineer will visit your residence if needed. J:COM supports better living for you with our complete and comprehensive aftercare system.

For realization of a more convenient and enriched life

With the 2020 Tokyo Olympics approaching, 4K/8K television is expected to become the standard. J:COM strives to support customers’ “more convenient and enriched life” by responding to new technological needs, like distribution of 4K content on VOD, support of hybrid-cast, a new television service integrating broadcast and telecommunications, and introduction of a new set top box (dedicated tuner) with enhanced functions and usability for easier and more comfortable use.