Our Personal Information Protection Policy and Handling Regulations

InteracTV Co., Ltd. (hereinafter referred to as "our company") is deeply aware of the importance of personal information and believes that working to protect it is an important responsibility as a business operator that plays a role in the broadcasting field. I'm here. For this purpose, we have established and announced the following basic policy, and we are working to ensure that it is thoroughly implemented throughout the company. At the same time, we are cooperating with related businesses, industry groups, administrative agencies, etc., to gain the trust of our customers. We will strive to protect

1. We will comply with laws and other norms (guidelines, guidelines, etc.) regarding the protection of personal information.
2. We will establish a personal information protection system by establishing the necessary regulations with the person in charge of management, and strive to educate and train all employees.
3. We will strive to clarify the purpose of use of personal information, acquire it by appropriate means, and keep it accurate and up-to-date. In addition, we will not use personal information or provide it to third parties beyond the scope of customer consent.
4. We will take reasonable safety measures to prevent unauthorized access, loss, destruction, falsification, leakage, etc. In addition, we will select outsourcing contractors based on appropriate standards and supervise them to ensure that personal information is kept safe.
5. In response to various requests and complaints from customers regarding personal information, we will establish contact points and procedures and respond promptly and sincerely.
6. The period of retention of customer's personal information shall be set to the shortest necessary period, and shall be securely erased and discarded after termination.
7. In the unlikely event that an accident such as a leak occurs, we will promptly notify the relevant parties and announce the facts and measures to prevent recurrence.
8. We will continue to improve our personal information protection system in response to changes in the implementation status of safety management, system technology, social trends, etc.

Personal Information Management Office

Our company complies with the Act on the Protection of Personal Information (Act No. 57 of 2003), the Basic Policy on the Protection of Personal Information (approved by the Cabinet on April 2, 2004), and the Guidelines on the Protection of Personal Information of Broadcast Receivers ( We will comply with the 2020 Personal Information Protection Commission/Ministry of Internal Affairs and Communications Notification No. 1), laws and guidelines related to our business.
In addition, we will comply with the accredited organization guidelines regarding personal information protection in the field of broadcasting created by the accredited personal information protection organization (Broadcast Security Center Personal Information Protection Center) to which we are a member.
In addition, we will announce the handling of personal information that we acquire, use, and provide as well as the customer contact below. In the future, we may revise all or part of the personal information handling regulations posted below. If there are any changes, we will promptly announce them on our website.

1. What is Personal Information?

Information about customers, business partners, job applicants, employees and staff individuals that can identify a specific individual by name, date of birth and other descriptions contained in the information (Including those that can be easily collated and thereby identify specific customers and subscribers.)

2. Purpose of use of personal information

When the Company acquires personal information, in principle, the purpose of use will be announced to everyone in advance by posting it on the Company's website.

(1) Your personal information

• (Note 1) Detailed provisions regarding personal information for satellite digital pay broadcasting services are also included in the "Pay Basic Broadcasting Contract Terms and Conditions" attached to the application form.
• (Note 2) In order to improve the quality of service and to manage information security, various reception operations will record phone calls and e-mails. In addition, when acquiring personal information, the department in charge of reception operations will explain the intended use and obtain consent.
• (Note 3) When collecting personal information in the course of various recruitment activities, the relevant purpose of use will be clearly stated on media calling for applications, such as programs, websites, pamphlets, and notices, and consent will be obtained.

(2) Personal information of business partners, job applicants, employees and staff

• Supplier

  Purpose of use of personal information: business contact, sending greeting cards

• Hiring Applicants

  Purpose of use of personal information: Judgment regarding employment, communication of interview, notification of employment results

• employees and staff

  Purpose of use of personal information: Business necessary for personnel and labor management

(3) Personal information in other cases

When obtaining personal information other than the above for new business or other purposes, we will clearly indicate the purpose of use and obtain your consent.

3. Joint use of personal information

(1) Shared use relationship (A)

Personal information of subscribers of satellite digital pay broadcasting will be shared with our company, our agents and other broadcasting companies as follows.

Joint use of personal information of satellite digital pay broadcasting service ("SKY PerfecTV!" service) subscribers

(2) When sharing personal information in situations other than those described above, we will carry out procedures prescribed by law, such as clearly indicating the parties to the sharing.

4. Provision of personal information to third parties

We do not provide personal information to third parties except in the following cases.

(1) When consent is obtained from the customer when providing various services.

Various recruitment (events, gifts, campaigns, etc.)

(2) Based on laws and regulations and guidelines on personal information protection of broadcast receivers (2020 Personal Information Protection Commission/Ministry of Internal Affairs and Communications Notification No. 1)

5. Consignment of handling of personal information

We may outsource the handling of personal information entrusted to us to JCOM Co., Ltd. or other affiliated companies for the purpose of business such as delivery and statistical processing.
We select contractors that meet the standards set by our company, conclude contracts on confidentiality, safety management, etc., and conduct appropriate supervision.

6. Content of Personal Information

Regarding the acquisition of personal information, in principle, we will do the minimum content necessary to provide services.
In addition, in the application forms for various services, if we acquire some optional items, we will indicate that they are optional items. For items with this notation, there is no impact on the scope and quality of the services provided even if they are left blank.

7. Disclosure/correction (addition/deletion) and suspension of use (deletion) of personal information

(1) Customer contact

For requests regarding personal information held by the Company [disclosure, correction (addition/deletion), suspension of use (deletion)], please contact the following contact point. We will promptly respond within a reasonable period of time through contact by the method designated by us or our agent.

(3) Procedures

1. Please contact the above office for inquiries. (As a general rule, procedures can only be carried out by the person in question. ^{* (Note 1)}
2. If necessary, we will mail the request form to your registered address.
3. Please fill in the required information on the request form, enclose any other necessary documents specified by our company, and mail it to the address we provide when you make your inquiry.
   (As we have an obligation to make efforts to prevent our customers' personal information from being easily leaked, we strictly verify the identity of all those who make a request. We apologize for the inconvenience, but in order to verify your identity, we ask that you attach copies of two types of identification issued by a public institution [driver's license, passport, health insurance card ^{* (Note 2)}, copy of resident's certificate, basic resident registration card with photo, alien registration card, or pension book]. We appreciate your understanding.)
4. After confirming the content of your request, we will process it properly without delay and, in principle, reply in writing (sealed letter).
   (The certificate will be mailed to the address indicated on the certificate that was sent to confirm the identity of the individual.)
5. We may not be able to respond to requests for disclosure, etc. due to the provisions of laws and regulations. If we are unable to comply with your request, we will inform you of the reason.

• *(Note 1) If you wish to have a representative make a request, please directly contact the above office regarding the procedure.
• * (Note 2) If you send a copy, please black out the insurer number and the insured person symbol/number.

(4) Fee

Regarding "1. Request for disclosure of personal data held by our company" in "7. (2) Content of request" above, we will charge a flat fee of 1,000 yen (1,100 yen including tax) per request as an administrative handling fee. Please note that we will attach instructions on payment methods together with the request form etc. that we send you when you make a disclosure request.

8. Complaints and consultations regarding personal information

9. Retention period of personal information

1. The retention period of subscriber personal information for satellite digital pay broadcasting service shall be within 7 years after contract termination.
2. Of the personal information of broadcast receivers, etc., the retention period of personal information other than 1. shall be within 6 months after the end of the purpose of use, in principle. If a retention period exceeding this period is set, we will endeavor to announce or notify you.
3. For the retention period of personal information other than 1.2. above, we will determine the shortest period based on the provisions of laws and regulations and our business needs.
4. Once the retention period has expired, personal information will be completely deleted, shredded or dissolved.

(Revision history)
Effective date: April 1, 2005
Last updated: April 30, 2024